Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 963335 | 35859 | 11/17/2022 1:33:55 PM | 11/17/2022 1:33:56 PM | IVR call: balance | Received call for balance for account 10169561 undefined | 7 | 2 | 6220 | 78 | ||||||||||||||||||||||||||||||||
| 32184 | 11/17/2022 1:09:31 PM | 11/17/2022 1:14:01 PM | water | SUBMITTED READINGS METER IS DIFFERENT.TAKEN ON THE 17/11/2022. | 6 | 3 | 24094 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | 201 | ||||||||||||||||||||||||||
| 35857 | 11/17/2022 1:09:09 PM | 11/17/2022 1:10:48 PM | water leak | client submitted plumbers report at Dimbaza Rent Office | 6 | 3 | 29456 | 162 | 17 | 3 | 23 | 1 | 96 | 916 | 916 | ||||||||||||||||||||||||||
| 963293 | 35856 | 11/17/2022 1:03:57 PM | 11/17/2022 1:04:17 PM | IVR call: statement | Received call for statement for account 10160416 sent message: 30230 | 8 | 2 | 3933 | 79 | ||||||||||||||||||||||||||||||||
| 17857 | 11/17/2022 1:02:26 PM | 11/17/2022 1:02:29 PM | split consumption | please split consumption on the old water meter 150102397 | 6 | 3 | 17320 | 112 | 17 | 2 | 23 | 1 | 112 | 203 | |||||||||||||||||||||||||||
| 963269 | 35855 | 11/17/2022 12:51:12 PM | 11/17/2022 12:51:12 PM | IVR call:? | Received call for ? for account 10386449 | 25107 | |||||||||||||||||||||||||||||||||||
| 963266 | 35854 | 11/17/2022 12:49:46 PM | 11/17/2022 12:49:47 PM | IVR call: balance | Received call for balance for account 10372766 undefined | 7 | 2 | 26810 | 78 | ||||||||||||||||||||||||||||||||
| 963257 | 35853 | 11/17/2022 12:45:06 PM | 11/17/2022 12:45:07 PM | IVR call:? | Received call for ? for account 20107699 | 6811 | |||||||||||||||||||||||||||||||||||
| 963255 | 35852 | 11/17/2022 12:44:16 PM | 11/17/2022 12:44:41 PM | IVR call: statement | Received call for statement for account 10058422 sent message: 30226 | 8 | 2 | 29455 | 79 | ||||||||||||||||||||||||||||||||
| 963254 | 35851 | 11/17/2022 12:43:37 PM | 11/17/2022 12:43:37 PM | IVR call:? | Received call for ? for account 20107699 | 6811 | |||||||||||||||||||||||||||||||||||
| 963227 | 35850 | 11/17/2022 12:22:19 PM | 11/17/2022 12:22:20 PM | IVR call: balance | Received call for balance for account 10381094 undefined | 7 | 2 | 7045 | 78 | ||||||||||||||||||||||||||||||||
| 963216 | 35848 | 11/17/2022 12:17:31 PM | 11/17/2022 12:17:32 PM | IVR call: balance | Received call for balance for account 10440231 undefined | 7 | 2 | 29011 | 78 | ||||||||||||||||||||||||||||||||
| 963214 | 35847 | 11/17/2022 12:16:25 PM | 11/17/2022 12:16:26 PM | IVR call: balance | Received call for balance for account 10440231 undefined | 7 | 2 | 29011 | 78 | ||||||||||||||||||||||||||||||||
| 963211 | 35846 | 11/17/2022 12:14:57 PM | 11/17/2022 12:15:17 PM | IVR call: statement | Received call for statement for account 10440231 sent message: 30225 | 8 | 2 | 29011 | 79 | ||||||||||||||||||||||||||||||||
| 35845 | 11/17/2022 12:08:21 PM | 11/17/2022 12:08:24 PM | water query | consumer fixed leaking pipes affidavit submitted 17/11/2022 | 30 | 3 | 29453 | 228 | 3 | 1 | 96 | 2017 | |||||||||||||||||||||||||||||
| 35844 | 11/17/2022 12:06:10 PM | 11/17/2022 12:06:58 PM | LEAK | LEAK FROM 2019.03-2022.02<div>REVERSAL OF WATER METER S190925409FROM 2020.11 & 2020.12</div><br/><b>Journal Number</b>: [991550] | 24 | 3 | 29451 | 4 | 17 | 2 | 23 | 1 | 96 | 4 | 4 | ||||||||||||||||||||||||||
| 963190 | 35843 | 11/17/2022 12:01:21 PM | 11/17/2022 12:01:39 PM | IVR call: statement | Received call for statement for account 10434359 sent message: 30218 | 8 | 2 | 29450 | 79 | ||||||||||||||||||||||||||||||||
| 963181 | 35842 | 11/17/2022 11:57:17 AM | 11/17/2022 11:57:30 AM | IVR call: meter-reading | Received call for meter-reading for account 10433729 Meter reading: [6] Meter type: [water] | 10 | 2 | 24633 | 81 | ||||||||||||||||||||||||||||||||
| 35834 | 11/17/2022 11:29:16 AM | 3/12/2023 6:55:19 AM | Termination of services | Please can you refund me<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div><div><br></div> | 27 | 3 | 8590 | 5 | 3 | 23 | 6 | 122 | 3/12/2023 6:55:19 AM | 143937 | 3 | 2910 | 3 | ||||||||||||||||||||||||
| 963106 | 35841 | 11/17/2022 11:28:01 AM | 11/17/2022 11:28:27 AM | IVR call: statement | Received call for statement for account 10270384 sent message: 30213 | 8 | 2 | 29449 | 79 |