Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 963728 | 35876 | 11/18/2022 4:04:08 AM | 11/18/2022 4:04:09 AM | IVR call: balance | Received call for balance for account 10199752 undefined | 7 | 2 | 29463 | 78 | ||||||||||||||||||||||||||||||||
| 963723 | 35875 | 11/18/2022 3:54:26 AM | 11/18/2022 3:54:27 AM | IVR call: balance | Received call for balance for account 10015586 undefined | 7 | 2 | 5039 | 78 | ||||||||||||||||||||||||||||||||
| 963722 | 35874 | 11/18/2022 3:53:40 AM | 11/18/2022 3:53:41 AM | IVR call: balance | Received call for balance for account 10015586 undefined | 7 | 2 | 5039 | 78 | ||||||||||||||||||||||||||||||||
| 963721 | 35873 | 11/18/2022 3:53:04 AM | 11/18/2022 3:53:05 AM | IVR call: balance | Received call for balance for account 10361207 undefined | 7 | 2 | 5041 | 78 | ||||||||||||||||||||||||||||||||
| 963720 | 35872 | 11/18/2022 3:52:15 AM | 11/18/2022 3:52:16 AM | IVR call: balance | Received call for balance for account 10372569 undefined | 7 | 2 | 5042 | 78 | ||||||||||||||||||||||||||||||||
| 963715 | 35871 | 11/18/2022 2:52:43 AM | 11/18/2022 2:53:19 AM | IVR call: statement | Received call for statement for account 10050543 sent message: 30259 | 8 | 2 | 28492 | 79 | ||||||||||||||||||||||||||||||||
| 963672 | 35870 | 11/17/2022 6:35:38 PM | 11/17/2022 6:35:39 PM | IVR call: balance | Received call for balance for account 10262939 undefined | 7 | 2 | 29462 | 78 | ||||||||||||||||||||||||||||||||
| 14638 | 11/17/2022 6:08:07 PM | 11/17/2022 6:08:10 PM | Water charge from 2005 to 2022 | Please find attach a copy of my BCMM account for September 2022. The water meter reading is incorrect as you are charging me for water usage from 16/11/2005 untill 26/08/2022. The property was sold and a Rates Clearance certificate was request by Autorney Drake Flemmer and associates. The full amount was settled by Standard Bank. I attached a copy of the BCMM account that is incorrect, clearance certificate and proof of payment. Please recalculate the water usage as BCMM need to refund me for their mistake.The house are sold and I relocated to George. The amount owing to me by BCMM need to be paid into my bank account. Capitec Savings Account Acc number: 2011363981 | 23 | 3 | 13820 | 15 | 2 | 23 | 1 | 50 | 430 | ||||||||||||||||||||||||||||
| 963651 | 35869 | 11/17/2022 5:55:22 PM | 11/17/2022 5:55:23 PM | IVR call: balance | Received call for balance for account 10262939 undefined | 7 | 2 | 29462 | 78 | ||||||||||||||||||||||||||||||||
| 963608 | 35868 | 11/17/2022 5:42:20 PM | 11/17/2022 5:42:21 PM | IVR call: balance | Received call for balance for account 10028264 undefined | 7 | 2 | 13691 | 78 | ||||||||||||||||||||||||||||||||
| 963600 | 35867 | 11/17/2022 5:39:41 PM | 11/17/2022 5:39:42 PM | IVR call: balance | Received call for balance for account 10381094 undefined | 7 | 2 | 7045 | 78 | ||||||||||||||||||||||||||||||||
| 963547 | 35866 | 11/17/2022 4:08:02 PM | 11/17/2022 4:08:02 PM | IVR call: balance | Received call for balance for account 10360457 undefined | 7 | 2 | 6142 | 78 | ||||||||||||||||||||||||||||||||
| 963460 | 35865 | 11/17/2022 3:13:30 PM | 11/17/2022 3:13:31 PM | IVR call: balance | Received call for balance for account 10418637 undefined | 7 | 2 | 10355 | 78 | ||||||||||||||||||||||||||||||||
| 963442 | 35864 | 11/17/2022 2:40:23 PM | 11/17/2022 2:40:46 PM | IVR call: statement | Received call for statement for account 10345641 sent message: 30255 | 8 | 2 | 27247 | 79 | ||||||||||||||||||||||||||||||||
| 963441 | 35863 | 11/17/2022 2:39:46 PM | 11/17/2022 2:39:47 PM | IVR call:? | Received call for ? for account 10345641 | 27247 | |||||||||||||||||||||||||||||||||||
| 35862 | 11/17/2022 2:15:19 PM | 11/17/2022 2:15:19 PM | Dec 2021 Registration | Request for the transfer of services were sent to the different section for action.<div>Sundries has done their part,</div> | 23 | 3 | 29461 | 3 | 2 | 1 | 6 | 122 | 3 | ||||||||||||||||||||||||||||
| 35861 | 11/17/2022 1:56:22 PM | 4/4/2023 9:30:16 AM | water query | high water consumption on 20220326 water account<div>Journal Done</div><br/><b>Journal Number</b>: [857724]<br/><b>Journal Amount</b>: [133901.79] | 27 | 3 | 29459 | 26 | 15 | 2 | 23 | 1 | 101 | 4/4/2023 9:30:08 AM | 2 | 26 | 2 | ||||||||||||||||||||||||
| 35860 | 11/17/2022 1:45:20 PM | 11/17/2022 1:46:15 PM | Water | <u>Plumber's letter received,date of the leak 19/09/2022.</u><div><br><div>The account is flagged for three month as to monitor the consumption for 90 days of consecutive that show a significant decrease in consumption ,that will be used as an average when calculating the necessary adjustment.<br></div></div> | 30 | 3 | 29458 | 132 | 2 | 1 | 96 | 230 | 230 | ||||||||||||||||||||||||||||
| 21872 | 11/17/2022 1:44:41 PM | 3/3/2023 10:51:21 AM | Sept 2022 registration | Referred to Coastal to transfer water meter and terminate acc: 10422473.<div>Rates to issue refund once termination is finalized</div><div><br></div><div>QRC Response- previous owner"s account was terminated and services were transferred to the new owner"s account. Please visit your nearest municipal offices to inquire about any refunds due.</div><div>Query resolved.</div> | 27 | 3 | 21841 | 3 | 5 | 2 | 23 | 6 | 122 | 3/3/2023 10:51:20 AM | 143542 | 13 | 3 | 13 | |||||||||||||||||||||||
| 35858 | 11/17/2022 1:36:55 PM | 11/17/2022 1:36:57 PM | six months policy | 2017/05/30 3 14439.000 1.00000 4050.000 C 2017/06/24 3495<div>2010/08/12 3 10389.000 1.00000 100.000 C 2010/09/23 ZZZZZZ</div> | 23 | 3 | 29457 | 89 | 15 | 4 | 23 | 1 | 101 | 187 |