Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35894 | 11/18/2022 8:03:07 AM | 11/18/2022 8:03:19 AM | refuse charge | refuse not collected by municipality | 6 | 3 | 29469 | 16 | 5 | 2 | 23 | 4 | 120 | 16 | 16 | ||||||||||||||||||||||||||
| 964038 | 35893 | 11/18/2022 7:59:53 AM | 11/18/2022 8:00:18 AM | IVR call: statement | Received call for statement for account 10108347 sent message: 30268 | 8 | 2 | 9124 | 79 | ||||||||||||||||||||||||||||||||
| 964035 | 35892 | 11/18/2022 7:58:53 AM | 11/18/2022 7:59:21 AM | IVR call: statement | Received call for statement for account 10108347 sent message: 30267 | 8 | 2 | 9124 | 79 | ||||||||||||||||||||||||||||||||
| 964031 | 35891 | 11/18/2022 7:57:17 AM | 11/18/2022 7:57:37 AM | IVR call: meter-reading | Received call for meter-reading for account 10108347 Meter reading: [0217] Meter type: [water] | 10 | 2 | 9124 | 81 | ||||||||||||||||||||||||||||||||
| 963997 | 35890 | 11/18/2022 7:42:47 AM | 11/18/2022 7:42:48 AM | IVR call: balance | Received call for balance for account 10346728 undefined | 7 | 2 | 29468 | 78 | ||||||||||||||||||||||||||||||||
| 35889 | 11/18/2022 7:40:02 AM | 11/18/2022 7:40:05 AM | split consumption | split consumption to be applied<div><br></div> | 6 | 3 | 29467 | 110 | 15 | 2 | 23 | 1 | 50 | 205 | |||||||||||||||||||||||||||
| 963983 | 35888 | 11/18/2022 7:28:59 AM | 11/18/2022 7:29:00 AM | IVR call: balance | Received call for balance for account 10399261 undefined | 7 | 2 | 25951 | 78 | ||||||||||||||||||||||||||||||||
| 963935 | 35887 | 11/18/2022 6:59:50 AM | 11/18/2022 6:59:51 AM | IVR call: balance | Received call for balance for account 10437832 undefined | 7 | 2 | 26336 | 78 | ||||||||||||||||||||||||||||||||
| 963915 | 35886 | 11/18/2022 6:55:28 AM | 11/18/2022 6:55:29 AM | IVR call:? | Received call for ? for account 20107699 | 6811 | |||||||||||||||||||||||||||||||||||
| 963912 | 11/18/2022 6:54:53 AM | 11/18/2022 6:54:54 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 963903 | 35885 | 11/18/2022 6:52:44 AM | 11/18/2022 6:52:44 AM | IVR call:? | Received call for ? for account 20107699 | 6811 | |||||||||||||||||||||||||||||||||||
| 29010 | 11/18/2022 6:39:48 AM | 11/18/2022 6:39:51 AM | WATER | TWO METERS WERE CHARGED AND ONE WAS REVERSED BUT NO ADJUSTMENT WAS MADE FOR THAT.<div><br></div><div><br></div> | 6 | 3 | 27522 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 963840 | 35884 | 11/18/2022 6:28:45 AM | 11/18/2022 6:28:45 AM | IVR call: balance | Received call for balance for account 10089447 undefined | 7 | 2 | 7518 | 78 | ||||||||||||||||||||||||||||||||
| 963823 | 35883 | 11/18/2022 6:03:30 AM | 11/18/2022 6:03:31 AM | IVR call: balance | Received call for balance for account 10419936 undefined | 7 | 2 | 29465 | 78 | ||||||||||||||||||||||||||||||||
| 963816 | 35882 | 11/18/2022 5:52:47 AM | 11/18/2022 5:52:48 AM | IVR call: balance | Received call for balance for account 10364782 undefined | 7 | 2 | 21237 | 78 | ||||||||||||||||||||||||||||||||
| 963781 | 35881 | 11/18/2022 5:34:26 AM | 11/18/2022 5:34:27 AM | IVR call: balance | Received call for balance for account 10173833 undefined | 7 | 2 | 5538 | 78 | ||||||||||||||||||||||||||||||||
| 963770 | 35880 | 11/18/2022 5:26:20 AM | 11/18/2022 5:26:21 AM | IVR call: balance | Received call for balance for account 10292171 undefined | 7 | 2 | 29464 | 78 | ||||||||||||||||||||||||||||||||
| 963765 | 35879 | 11/18/2022 5:18:12 AM | 11/18/2022 5:18:44 AM | IVR call: statement | Received call for statement for account 10347935 sent message: 30260 | 8 | 2 | 23335 | 79 | ||||||||||||||||||||||||||||||||
| 963760 | 35878 | 11/18/2022 5:08:12 AM | 11/18/2022 5:08:13 AM | IVR call: balance | Received call for balance for account 10204609 undefined | 7 | 2 | 15649 | 78 | ||||||||||||||||||||||||||||||||
| 963758 | 35877 | 11/18/2022 5:04:56 AM | 11/18/2022 5:04:57 AM | IVR call: balance | Received call for balance for account 10166740 undefined | 7 | 2 | 13809 | 78 |