Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 964403 | 35929 | 11/18/2022 12:21:41 PM | 11/18/2022 12:22:01 PM | IVR call: statement | Received call for statement for account 10297489 sent message: 30313 | 8 | 2 | 29482 | 79 | ||||||||||||||||||||||||||||||||
| 964393 | 35928 | 11/18/2022 12:11:20 PM | 11/18/2022 12:11:43 PM | IVR call: statement | Received call for statement for account 10183308 sent message: 30312 | 8 | 2 | 5444 | 79 | ||||||||||||||||||||||||||||||||
| 964392 | 35927 | 11/18/2022 12:09:56 PM | 11/18/2022 12:09:57 PM | IVR call: balance | Received call for balance for account 10169295 undefined | 7 | 2 | 16679 | 78 | ||||||||||||||||||||||||||||||||
| 964379 | 35926 | 11/18/2022 12:02:07 PM | 11/18/2022 12:02:08 PM | IVR call: balance | Received call for balance for account 10037598 undefined | 7 | 2 | 7213 | 78 | ||||||||||||||||||||||||||||||||
| 964376 | 35925 | 11/18/2022 12:00:23 PM | 11/18/2022 12:00:23 PM | IVR call: balance | Received call for balance for account 10037286 undefined | 7 | 2 | 7212 | 78 | ||||||||||||||||||||||||||||||||
| 35922 | 11/18/2022 11:45:15 AM | 11/18/2022 11:53:03 AM | leak letter submitted | leak letter submitted | 4 | 3 | 29481 | 89 | 4 | 1 | 96 | 11/18/2022 11:45:15 AM | 187 | 187 | 187 | ||||||||||||||||||||||||||
| 964352 | 35923 | 11/18/2022 11:41:40 AM | 11/18/2022 11:42:02 AM | IVR call: statement | Received call for statement for account 10286334 sent message: 30310 | 8 | 2 | 13679 | 79 | ||||||||||||||||||||||||||||||||
| 964339 | 35921 | 11/18/2022 11:30:12 AM | 11/18/2022 11:30:13 AM | IVR call: balance | Received call for balance for account 10286334 undefined | 7 | 2 | 13679 | 78 | ||||||||||||||||||||||||||||||||
| 964338 | 35920 | 11/18/2022 11:29:19 AM | 11/18/2022 11:29:20 AM | IVR call: balance | Received call for balance for account 10286334 undefined | 7 | 2 | 13679 | 78 | ||||||||||||||||||||||||||||||||
| 964337 | 35919 | 11/18/2022 11:28:11 AM | 11/18/2022 11:28:12 AM | IVR call: balance | Received call for balance for account 10286334 undefined | 7 | 2 | 13679 | 78 | ||||||||||||||||||||||||||||||||
| 964331 | 35918 | 11/18/2022 11:22:07 AM | 11/18/2022 11:22:08 AM | IVR call: balance | Received call for balance for account 10057598 undefined | 7 | 2 | 29480 | 78 | ||||||||||||||||||||||||||||||||
| 964332 | 35917 | 11/18/2022 11:20:39 AM | 11/18/2022 11:20:40 AM | IVR call: balance | Received call for balance for account 10384425 undefined | 7 | 2 | 978 | 78 | ||||||||||||||||||||||||||||||||
| 964324 | 35916 | 11/18/2022 11:16:55 AM | 11/18/2022 11:16:56 AM | IVR call: balance | Received call for balance for account 10423156 undefined | 7 | 2 | 5500 | 78 | ||||||||||||||||||||||||||||||||
| 35915 | 11/18/2022 11:12:49 AM | 11/18/2022 11:12:52 AM | WATER QUERY | HIGH CONSUMPTION ON 26/10/2021 | 30 | 3 | 29479 | 84 | 4 | 1 | 112 | 192 | |||||||||||||||||||||||||||||
| 35911 | 11/18/2022 11:10:11 AM | 5/29/2023 11:53:00 AM | Mr | Underground water leak | 23 | 3 | 29478 | 17 | 2 | 23 | 1 | 96 | 146699 | 2913 | |||||||||||||||||||||||||||
| 964315 | 35914 | 11/18/2022 11:06:35 AM | 11/18/2022 11:06:36 AM | IVR call: balance | Received call for balance for account 10102195 undefined | 7 | 2 | 25846 | 78 | ||||||||||||||||||||||||||||||||
| 964309 | 35913 | 11/18/2022 11:03:44 AM | 11/18/2022 11:04:07 AM | IVR call: statement | Received call for statement for account 10102195 sent message: 30305 | 8 | 2 | 25846 | 79 | ||||||||||||||||||||||||||||||||
| 964307 | 35912 | 11/18/2022 11:02:54 AM | 11/18/2022 11:02:55 AM | IVR call: balance | Received call for balance for account 10102195 undefined | 7 | 2 | 25846 | 78 | ||||||||||||||||||||||||||||||||
| 35910 | 11/18/2022 10:57:03 AM | 11/18/2022 10:57:04 AM | HIGH WATER CONSUMPTION | SIX MONTHS POLICY ADJUSTMENT DONE<div><br></div><div><br></div><br/><b>Journal Number</b>: [945190] | 24 | 3 | 29477 | 15 | 15 | 2 | 23 | 1 | 101 | 15 | |||||||||||||||||||||||||||
| 35909 | 11/18/2022 10:49:25 AM | 1/20/2023 6:39:33 AM | Water bill | Account not dealt with due to two meter number readings since 2020. House on sale now<div><br></div><div>QRC RESPONSE: Duplicate Query Closed</div> | 27 | 3 | 228 | 17 | 2 | 23 | 1 | 112 | 1/20/2023 6:39:32 AM | 141648 | 3 | 2912 | 3 |