Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
965099 35967 11/19/2022 7:44:15 AM 11/19/2022 7:44:16 AM IVR call: balance Received call for balance for account 10097797 undefined 7 2 13976 78
2 11/19/2022 7:42:08 AM 2/22/2023 6:38:49 AM Water query QRC Response :DATE 22/02/2023<div>Does not qualify for leak credit with 7 living units .Query closed .</div> 27 3 10774 20 4 2 23 1 113 2/22/2023 6:38:49 AM 12 20 12
965072 35966 11/19/2022 7:30:57 AM 11/19/2022 7:30:57 AM IVR call: balance Received call for balance for account 10013490 undefined 7 2 8835 78
35965 11/19/2022 7:23:45 AM 11/19/2022 7:23:51 AM LATE TERMINATION Good day&nbsp;<div><br></div><div>Trust you are well</div><div><br></div><div>Could you please be so kind as to refund us the amount in credit on the attached August statement for 163 The Beacon&nbsp;</div><div><br></div><div>This unit has been sold in July 2022</div><div><br></div><div>I have attached our banking details for you.</div> 6 3 29497 18 5 2 23 6 122 18 18
965065 35964 11/19/2022 7:19:05 AM 11/19/2022 7:19:28 AM IVR call: statement Received call for statement for account 10427943 sent message: 30346 8 2 29495 79
965048 35963 11/19/2022 7:08:05 AM 11/19/2022 7:08:06 AM IVR call: balance Received call for balance for account 10008534 undefined 7 2 12711 78
965038 35962 11/19/2022 7:01:30 AM 11/19/2022 7:02:01 AM IVR call: statement Received call for statement for account 20421464 sent message: 30343 8 2 29494 79
965036 35961 11/19/2022 6:58:04 AM 11/19/2022 6:58:05 AM IVR call: balance Received call for balance for account 10381094 undefined 7 2 7045 78
965033 35960 11/19/2022 6:55:20 AM 11/19/2022 6:55:21 AM IVR call: balance Received call for balance for account 10433220 undefined 7 2 16532 78
965028 35959 11/19/2022 6:54:20 AM 11/19/2022 6:54:21 AM IVR call: balance Received call for balance for account 10350212 undefined 7 2 14406 78
35958 11/19/2022 6:43:37 AM 3/13/2023 12:34:56 PM LATE TERMINATION Hi<div><br></div><div>I hope everyone is well.</div><div><br></div><div>I have not received a reply yet.</div><div><br></div><div>This property was sold in December 2021.</div><div><br></div><div>In July 2022 this account has gone from a zero balance to R645,89 and now you continue to add interest.</div><div><br></div><div>Can anyone please let me know what these charges are for?</div><div><br></div><div>Regards</div><div><br></div><div>George Tsesmelis<br></div><div><br></div><div>m 0827742314 f 0865133132</div><div>george@tsesmelis.co.za</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Account has been allocated to the Rates and Billing Departments to finalize all charges. Kindly view the March 2023 and/April 2023 statement for progress updates.&nbsp;</div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div><div><br></div><div>NB: please do no log multiple queries for the same account. All other reference numbers will be closed as duplicate queries.</div> 27 3 29493 18 5 2 23 6 122 3/13/2023 12:34:56 PM 144124 3 18 3
964983 35957 11/19/2022 6:17:11 AM 11/19/2022 6:17:12 AM IVR call: balance Received call for balance for account 10415932 undefined 7 2 9198 78
35956 11/19/2022 5:41:24 AM 2/11/2023 7:55:59 AM WATER QUERY Consumer has a water query says On Sun, Sep 4, 2022 at 8:05 AM Rene Moller wrote:<div>Good day&nbsp;</div><div><br></div><div>I went out and look at my current water meter reading this morning and it was standing at 1343. It’s no where near the 17xxs.&nbsp;</div><div><br></div><div>See attached and please correct my bill and reverse the charges plus Vat at soonest.&nbsp;</div><div><br></div><div>This is not acceptable to made these mistakes. You folks apparently have electronic water meter readers but still these problems still happens of incorrect readings.</div><div><br></div><div>Regards&nbsp;</div><div><br></div><div>Mr Rene Moller</div><div><br></div><div>0659991775</div><div><br></div><div><br></div><div>QRC RESPONSE: Duplicate query closed.&nbsp;</div><div>Query will be resolved under active ref #73396</div><div><br></div> 27 3 29492 18 17 2 23 1 111 2/11/2023 7:55:59 AM 142502 3 18 3
35955 11/19/2022 5:29:45 AM 11/19/2022 5:30:26 AM LATE TERMINATION Consumer has a late termination query on this account says that, Good day&nbsp;<div><br></div><div>Trust you are well</div><div><br></div><div>Could you please be so kind as to refund us the amount in credit on the attached August statement for 155 The Beacon&nbsp;</div><div><br></div><div>This unit has been sold in June 2022</div><div><br></div><div>I have attached our banking details for you.</div> 6 3 29491 18 5 2 23 6 122 18 18
964922 35954 11/19/2022 4:44:05 AM 11/19/2022 4:44:06 AM IVR call: balance Received call for balance for account 10380840 undefined 7 2 6945 78
964904 35953 11/19/2022 4:02:17 AM 11/19/2022 4:02:18 AM IVR call: balance Received call for balance for account 10439835 undefined 7 2 29489 78
964901 35952 11/19/2022 4:00:13 AM 11/19/2022 4:00:14 AM IVR call: balance Received call for balance for account 10439835 undefined 7 2 29489 78
964900 35951 11/19/2022 3:58:52 AM 11/19/2022 3:58:53 AM IVR call: balance Received call for balance for account 10439835 undefined 7 2 29489 78
964899 35950 11/19/2022 3:40:52 AM 11/19/2022 3:40:53 AM IVR call: balance Received call for balance for account 10439835 undefined 7 2 29489 78
964898 35949 11/19/2022 3:38:22 AM 11/19/2022 3:38:23 AM IVR call: balance Received call for balance for account 10439835 undefined 7 2 29489 78