Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 35986 | 11/19/2022 11:36:38 AM | 5/11/2023 11:08:14 AM | Water query | Water query <div><u><i><b>QRC: Response-09/01/2023<br></b></i></u><div><u>Water Leak Done</u></div><div>Water has been adjusted with a CR of R 13 978.42(Inclusive of Vat)</div></div><b>Journal Number</b>: [489006]<br/><b>Journal Amount</b>: [30799,63] | 27 | 3 | 29505 | 20 | 17 | 2 | 23 | 1 | 96 | 5/11/2023 11:08:06 AM | 8 | 20 | 8 | ||||||||||||||||||||||||
| 965381 | 35985 | 11/19/2022 11:34:12 AM | 11/19/2022 11:34:32 AM | IVR call: statement | Received call for statement for account 10217524 sent message: 30398 | 8 | 2 | 4264 | 79 | ||||||||||||||||||||||||||||||||
| 965380 | 35984 | 11/19/2022 11:33:41 AM | 11/19/2022 11:34:06 AM | IVR call: statement | Received call for statement for account 10262502 sent message: 30397 | 8 | 2 | 29503 | 79 | ||||||||||||||||||||||||||||||||
| 965379 | 35983 | 11/19/2022 11:32:10 AM | 11/19/2022 11:32:11 AM | IVR call: balance | Received call for balance for account 10262502 undefined | 7 | 2 | 29503 | 78 | ||||||||||||||||||||||||||||||||
| 35982 | 11/19/2022 11:25:47 AM | 11/19/2022 11:25:50 AM | Incorrect meter number | Good day<div><br></div><div>Being charged Twice for two different water metres - please RECTIFY</div><div><br></div><div>Please advise as to WHO THE WATER METRE NUMBER - 222047465 BELONGS to, as this account number has a water metre number B-ORC799</div><div>Remove the charge on this account as it does not belong to my account, to the amount R227,3</div> | 30 | 3 | 29502 | 20 | 2 | 1 | 112 | 20 | |||||||||||||||||||||||||||||
| 35981 | 11/19/2022 10:54:18 AM | 11/19/2022 10:54:21 AM | Late termination | Good day<div><br></div><div> </div><div>Please kindly assist with the above mentioned account<br></div><div><br></div><div>Consumer sold the property</div><div><br></div><div>One service is transferred</div><div><br></div><div>Please kindly assist with transferring the remaining services from account 10407503 to account 10438005</div><div><br></div><div> Regards</div><div><br></div><div>Vuyo</div> | 23 | 3 | 29500 | 20 | 5 | 2 | 23 | 6 | 122 | 20 | |||||||||||||||||||||||||||
| 965342 | 35980 | 11/19/2022 10:02:00 AM | 11/19/2022 10:02:01 AM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | ||||||||||||||||||||||||||||||||
| 965338 | 35979 | 11/19/2022 10:00:03 AM | 11/19/2022 10:00:06 AM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | ||||||||||||||||||||||||||||||||
| 965335 | 35978 | 11/19/2022 9:50:53 AM | 11/19/2022 9:50:53 AM | IVR call: balance | Received call for balance for account 10401043 undefined | 7 | 2 | 23965 | 78 | ||||||||||||||||||||||||||||||||
| 20846 | 11/19/2022 9:26:29 AM | 11/19/2022 9:26:31 AM | Water query | Dear BCMM,<div><br></div><div> </div><div><br></div><div>Following up on the below, no water is being charged?</div><div><br></div><div> </div><div><br></div><div>Thank you</div><div><br></div><div> </div><div><br></div><div>Regards</div> | 23 | 3 | 20660 | 20 | 4 | 2 | 23 | 1 | 113 | 20 | |||||||||||||||||||||||||||
| 965297 | 35977 | 11/19/2022 9:20:56 AM | 11/19/2022 9:20:57 AM | IVR call: balance | Received call for balance for account 10380840 undefined | 7 | 2 | 6945 | 78 | ||||||||||||||||||||||||||||||||
| 965287 | 35976 | 11/19/2022 9:13:54 AM | 11/19/2022 9:13:55 AM | IVR call:? | Received call for ? for account 10424377 | 26871 | |||||||||||||||||||||||||||||||||||
| 965279 | 35975 | 11/19/2022 9:11:52 AM | 11/19/2022 9:12:51 AM | IVR call: meter-reading | Received call for meter-reading for account 10424377 Meter reading: [2718] Meter type: [water] | 10 | 2 | 26871 | 81 | ||||||||||||||||||||||||||||||||
| 965273 | 35974 | 11/19/2022 9:08:00 AM | 11/19/2022 9:08:22 AM | IVR call: statement | Received call for statement for account 10381966 sent message: 30368 | 8 | 2 | 8253 | 79 | ||||||||||||||||||||||||||||||||
| 965242 | 35973 | 11/19/2022 8:58:44 AM | 11/19/2022 8:58:44 AM | IVR call: balance | Received call for balance for account 10288872 undefined | 7 | 2 | 5591 | 78 | ||||||||||||||||||||||||||||||||
| 965240 | 35972 | 11/19/2022 8:57:29 AM | 11/19/2022 8:57:30 AM | IVR call: balance | Received call for balance for account 10288872 undefined | 7 | 2 | 5591 | 78 | ||||||||||||||||||||||||||||||||
| 965239 | 35971 | 11/19/2022 8:57:11 AM | 11/19/2022 8:57:35 AM | IVR call: statement | Received call for statement for account 10298918 sent message: 30365 | 8 | 2 | 2764 | 79 | ||||||||||||||||||||||||||||||||
| 965237 | 35970 | 11/19/2022 8:56:01 AM | 11/19/2022 8:56:02 AM | IVR call: balance | Received call for balance for account 10298918 undefined | 7 | 2 | 2764 | 78 | ||||||||||||||||||||||||||||||||
| 965193 | 35969 | 11/19/2022 8:36:01 AM | 11/19/2022 8:36:01 AM | IVR call: balance | Received call for balance for account 10299907 undefined | 7 | 2 | 18036 | 78 | ||||||||||||||||||||||||||||||||
| 965124 | 35968 | 11/19/2022 8:04:52 AM | 11/19/2022 8:04:53 AM | IVR call: balance | Received call for balance for account 10414639 undefined | 7 | 2 | 29498 | 78 |