Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 968631 | 36223 | 11/22/2022 1:52:05 PM | 11/22/2022 1:52:06 PM | IVR call: balance | Received call for balance for account 10050443 undefined | 7 | 2 | 4457 | 78 | ||||||||||||||||||||||||||||||||
| 36222 | 11/22/2022 1:49:51 PM | 1/4/2023 7:07:13 AM | Water | <b style=""><i><u>QRC RESPONSE</u></i></b><div>Have assisted Green-fields community outreach Programme for Ward 46,<div>17th November 2022,the consumer reported a high consumption and the leak on BCM side Meter,I have requested Waterworks Department to go and check for the leak on 17th November 2022.</div><div><br></div><div>Waterworks responded of the outcome after checking the meter on the 21 November 2022,according to the report ,the meter is turning at 0050 per minute ,Indicating an internal leak.</div><div><br></div><div><b style=""><u><i>QRC RESPONSE :CLOSED</i></u></b></div></div><div>Consumer contacted on the 23rd November 2022,to advice on above findings ,a new query may be logged ,once plumber's letter submitted.</div><div>Plumber's letter received from the consumer on 29th November 2022,stating that there was no leak on the property and also in water supply.</div> | 27 | 3 | 29664 | 132 | 17 | 2 | 23 | 1 | 96 | 11/23/2022 11:11:16 AM | 230 | 230 | 230 | ||||||||||||||||||||||||
| 968581 | 36221 | 11/22/2022 1:25:30 PM | 11/22/2022 1:25:31 PM | IVR call: balance | Received call for balance for account 10256069 undefined | 7 | 2 | 5489 | 78 | ||||||||||||||||||||||||||||||||
| 968575 | 36220 | 11/22/2022 1:21:26 PM | 11/22/2022 1:21:27 PM | IVR call: balance | Received call for balance for account 10262036 undefined | 7 | 2 | 22614 | 78 | ||||||||||||||||||||||||||||||||
| 968562 | 36219 | 11/22/2022 1:04:50 PM | 11/22/2022 1:04:51 PM | IVR call: balance | Received call for balance for account 10173042 undefined | 7 | 2 | 6968 | 78 | ||||||||||||||||||||||||||||||||
| 968561 | 36218 | 11/22/2022 1:04:00 PM | 11/22/2022 1:04:01 PM | IVR call: balance | Received call for balance for account 10173042 undefined | 7 | 2 | 6968 | 78 | ||||||||||||||||||||||||||||||||
| 968536 | 36216 | 11/22/2022 12:41:44 PM | 11/22/2022 12:41:46 PM | IVR call: balance | Received call for balance for account 10013380 undefined | 7 | 2 | 6370 | 78 | ||||||||||||||||||||||||||||||||
| 4269 | 11/22/2022 12:39:45 PM | 11/22/2022 12:43:15 PM | consumer submitted affidavit for leak repaired | QRC Response: Phoned consumer 22.11.22 and she confirms that she submitted affidavit for leak repaired.<div>Attached letter.</div> | 30 | 3 | 3624 | 10 | 2 | 1 | 96 | 140158 | 10 | 10 | |||||||||||||||||||||||||||
| 36214 | 11/22/2022 12:25:52 PM | 11/22/2022 12:25:53 PM | Trade Effluent charged to a closed account | Trade Effluent charged to a closed account, when it should have been billed to owners account 10351183 | 6 | 3 | 29662 | 115 | 5 | 2 | 23 | 4 | 119 | 200 | |||||||||||||||||||||||||||
| 968427 | 36213 | 11/22/2022 12:04:27 PM | 11/22/2022 12:04:49 PM | IVR call: statement | Received call for statement for account 10413513 sent message: 30915 | 8 | 2 | 29322 | 79 | ||||||||||||||||||||||||||||||||
| 968423 | 36212 | 11/22/2022 12:02:13 PM | 11/22/2022 12:02:13 PM | IVR call: balance | Received call for balance for account 10413513 undefined | 7 | 2 | 29322 | 78 | ||||||||||||||||||||||||||||||||
| 968416 | 36211 | 11/22/2022 11:57:30 AM | 11/22/2022 11:57:48 AM | IVR call: statement | Received call for statement for account 20553069 sent message: 30914 | 8 | 2 | 27960 | 79 | ||||||||||||||||||||||||||||||||
| 968415 | 36210 | 11/22/2022 11:56:35 AM | 11/22/2022 11:56:36 AM | IVR call: balance | Received call for balance for account 20553069 undefined | 7 | 2 | 27960 | 78 | ||||||||||||||||||||||||||||||||
| 968413 | 36209 | 11/22/2022 11:55:50 AM | 11/22/2022 11:55:51 AM | IVR call: balance | Received call for balance for account 20553069 undefined | 7 | 2 | 27960 | 78 | ||||||||||||||||||||||||||||||||
| 968406 | 36208 | 11/22/2022 11:52:00 AM | 11/22/2022 11:52:00 AM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | ||||||||||||||||||||||||||||||||
| 968390 | 36207 | 11/22/2022 11:45:23 AM | 11/22/2022 11:45:24 AM | IVR call: balance | Received call for balance for account 10374289 undefined | 7 | 2 | 5529 | 78 | ||||||||||||||||||||||||||||||||
| 36206 | 11/22/2022 11:35:21 AM | 12/1/2022 1:42:51 PM | water | <div><u><i>QRC-RESPONSE-2022/11/22</i></u></div>Plumber's letter received.<div><u><i>Leak credit done ave =15 kl (2021/06-2022/03<br></i></u><div>Leak adjusted with a CR of R 194 100.23 (Including Vat)</div></div><b>Journal Number</b>: [059222]<br/><b>Journal Amount</b>: [194100.23] | 27 | 3 | 29660 | 132 | 17 | 2 | 23 | 1 | 96 | 12/1/2022 1:42:41 PM | 2 | 230 | 2 | ||||||||||||||||||||||||
| 36205 | 11/22/2022 11:07:22 AM | 11/22/2022 11:09:27 AM | Please adjust the account, billed on incorrect categories | The Haven Wellness Centre has been billed as a Business, when it should have been billed as NPO, ( Non Profit Organization) As per the original New Service application attached, back in May 2006 | 6 | 3 | 29658 | 115 | 5 | 2 | 23 | 2 | 50 | 200 | 200 | ||||||||||||||||||||||||||
| 36203 | 11/22/2022 10:30:28 AM | 11/23/2022 12:54:12 PM | 6 month policy | QRC RESPONSE: 6 MONTH POLICY PROCESSED FOR 202108/202208<div>Credit processed of R 20409.94 including vat @ 15% for bulk meter, business account on 22.11.22.</div><div>Journal processed, pending authorization. </div><div>Consumer cell no. 083 299 0799</div><div><br></div><b>Journal Number</b>: [059196]<div><br></div><div>Journal Released 23.11.2022</div><br/><b>Journal Amount</b>: [-R20,409.94] | 27 | 3 | 29655 | 10 | 15 | 2 | 23 | 1 | 101 | 11/23/2022 12:54:06 PM | 140146 | 3 | 10 | 3 | |||||||||||||||||||||||
| 968297 | 36204 | 11/22/2022 10:25:55 AM | 11/22/2022 10:25:55 AM | IVR call: balance | Received call for balance for account 10440651 undefined | 7 | 2 | 29656 | 78 |