Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 36260 | 11/23/2022 7:36:38 AM | 2/9/2023 12:16:23 PM | Water Query | Plumbers report from w/w repair meter from consumer side | 23 | 3 | 29674 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 778 | ||||||||||||||||||||||||||
| 36259 | 11/23/2022 7:36:05 AM | 11/23/2022 7:36:08 AM | duplication of refuse and fire levy charge | below are list of Rates an Water accounts for HM Russell CC that are being charge fire and refuse twice :<div>10268173</div><div>10341266</div><div>10329369</div><div>10341291</div><div>10329372</div><div>10341544</div><div>10329376</div><div>10341551</div><div>10329381</div><div>10341557</div><div>Request is that Fire levy be charged on the water accounts and removed from the rates account.</div><div><br></div> | 6 | 3 | 29672 | 110 | 5 | 2 | 23 | 3 | 105 | 205 | |||||||||||||||||||||||||||
| 36256 | 11/23/2022 7:28:46 AM | 11/23/2022 7:28:49 AM | duplication of fire and refuse | refuse and fire levy are being charged for the below account twice ..these accounts are Rate and water accounts for Melcol Properties cc..<div><br></div><div>10328734</div><div>10329389</div><div>10328737</div><div>10329404</div><div>10328741</div><div>10329408</div><div>10328745</div><div>10329416</div><div>10328748</div><div>10329419</div><div><br></div> | 6 | 3 | 29669 | 110 | 5 | 2 | 23 | 3 | 105 | 205 | |||||||||||||||||||||||||||
| 969037 | 36258 | 11/23/2022 7:27:44 AM | 11/23/2022 7:27:45 AM | IVR call: balance | Received call for balance for account 10394889 undefined | 7 | 2 | 29670 | 78 | ||||||||||||||||||||||||||||||||
| 969033 | 36257 | 11/23/2022 7:25:44 AM | 11/23/2022 7:25:45 AM | IVR call: balance | Received call for balance for account 10283570 undefined | 7 | 2 | 5281 | 78 | ||||||||||||||||||||||||||||||||
| 969021 | 36255 | 11/23/2022 7:20:59 AM | 11/23/2022 7:21:01 AM | IVR call: balance | Received call for balance for account 10434477 undefined | 7 | 2 | 20772 | 78 | ||||||||||||||||||||||||||||||||
| 969001 | 36254 | 11/23/2022 7:08:28 AM | 11/23/2022 7:08:54 AM | IVR call: statement | Received call for statement for account 10434477 sent message: 30947 | 8 | 2 | 20772 | 79 | ||||||||||||||||||||||||||||||||
| 968983 | 36253 | 11/23/2022 6:49:07 AM | 11/23/2022 6:49:08 AM | IVR call: balance | Received call for balance for account 10285402 undefined | 7 | 2 | 27139 | 78 | ||||||||||||||||||||||||||||||||
| 968945 | 36252 | 11/23/2022 6:23:10 AM | 11/23/2022 6:23:11 AM | IVR call: balance | Received call for balance for account 10385151 undefined | 7 | 2 | 11599 | 78 | ||||||||||||||||||||||||||||||||
| 968912 | 36251 | 11/23/2022 5:43:47 AM | 11/23/2022 5:44:08 AM | IVR call: meter-reading | Received call for meter-reading for account 10424377 Meter reading: [2718277] Meter type: [water] | 10 | 2 | 26871 | 81 | ||||||||||||||||||||||||||||||||
| 968893 | 36250 | 11/23/2022 5:06:18 AM | 11/23/2022 5:06:35 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 30946 | 8 | 2 | 5881 | 79 | ||||||||||||||||||||||||||||||||
| 968886 | 36249 | 11/23/2022 4:46:12 AM | 11/23/2022 4:46:13 AM | IVR call: balance | Received call for balance for account 10169561 undefined | 7 | 2 | 6220 | 78 | ||||||||||||||||||||||||||||||||
| 968884 | 36248 | 11/23/2022 4:34:14 AM | 11/23/2022 4:34:15 AM | IVR call: balance | Received call for balance for account 10421812 undefined | 7 | 2 | 8021 | 78 | ||||||||||||||||||||||||||||||||
| 968873 | 36247 | 11/23/2022 2:55:46 AM | 11/23/2022 2:56:09 AM | IVR call: statement | Received call for statement for account 10298918 sent message: 30945 | 8 | 2 | 2764 | 79 | ||||||||||||||||||||||||||||||||
| 968867 | 36246 | 11/22/2022 7:27:28 PM | 11/22/2022 7:27:29 PM | IVR call: balance | Received call for balance for account 10381094 undefined | 7 | 2 | 7045 | 78 | ||||||||||||||||||||||||||||||||
| 968865 | 36245 | 11/22/2022 7:09:53 PM | 11/22/2022 7:09:54 PM | IVR call: balance | Received call for balance for account 10411961 undefined | 7 | 2 | 10456 | 78 | ||||||||||||||||||||||||||||||||
| 968856 | 36244 | 11/22/2022 6:39:18 PM | 11/22/2022 6:39:36 PM | IVR call: statement | Received call for statement for account 10072740 sent message: 30944 | 8 | 2 | 5881 | 79 | ||||||||||||||||||||||||||||||||
| 968850 | 36243 | 11/22/2022 6:21:08 PM | 11/22/2022 6:21:09 PM | IVR call: balance | Received call for balance for account 10030891 undefined | 7 | 2 | 18483 | 78 | ||||||||||||||||||||||||||||||||
| 36242 | 11/22/2022 5:40:42 PM | 11/22/2022 5:40:45 PM | Account no:10430000 | Hi I would like to know where I can receive my Buffalo City municipal account please. Have not received one in 6 months | 23 | 3 | 27896 | 5 | 2 | 23 | 8 | 118 | 2932 | ||||||||||||||||||||||||||||
| 968819 | 36241 | 11/22/2022 5:14:40 PM | 11/22/2022 5:14:41 PM | IVR call: balance | Received call for balance for account 10361417 undefined | 7 | 2 | 16189 | 78 |