Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 970376 | 36395 | 11/24/2022 11:01:01 AM | 11/24/2022 11:01:22 AM | IVR call: statement | Received call for statement for account 10349300 sent message: 31050 | 8 | 2 | 29687 | 79 | ||||||||||||||||||||||||||||||||
| 970355 | 36394 | 11/24/2022 10:49:28 AM | 11/24/2022 10:49:28 AM | IVR call: balance | Received call for balance for account 10092161 undefined | 7 | 2 | 6567 | 78 | ||||||||||||||||||||||||||||||||
| 970352 | 36393 | 11/24/2022 10:47:40 AM | 11/24/2022 10:47:41 AM | IVR call: balance | Received call for balance for account 10063455 undefined | 7 | 2 | 21881 | 78 | ||||||||||||||||||||||||||||||||
| 970351 | 36392 | 11/24/2022 10:43:20 AM | 11/24/2022 10:43:21 AM | IVR call: balance | Received call for balance for account 10036504 undefined | 7 | 2 | 14015 | 78 | ||||||||||||||||||||||||||||||||
| 36391 | 11/24/2022 10:38:20 AM | 11/24/2022 10:38:22 AM | WATER QUERY | HIGH CONSUMPTION WAS REPORTED IN 2020,IN 2020/08/31 CONSUMPTION WAS 343 WHICH CAUSED THE ACC TO OWE ABOUT R40000.00 | 30 | 3 | 29698 | 84 | 4 | 1 | 101 | 192 | |||||||||||||||||||||||||||||
| 970344 | 36390 | 11/24/2022 10:30:38 AM | 11/24/2022 10:30:39 AM | IVR call: balance | Received call for balance for account 10384425 undefined | 7 | 2 | 978 | 78 | ||||||||||||||||||||||||||||||||
| 970343 | 36389 | 11/24/2022 10:29:47 AM | 11/24/2022 10:29:48 AM | IVR call: balance | Received call for balance for account 10433220 undefined | 7 | 2 | 16532 | 78 | ||||||||||||||||||||||||||||||||
| 970319 | 36388 | 11/24/2022 10:08:28 AM | 11/24/2022 10:08:29 AM | IVR call:? | Received call for ? for account 10285674 | 11168 | |||||||||||||||||||||||||||||||||||
| 23794 | 11/24/2022 10:02:16 AM | 11/24/2022 10:03:05 AM | Water reading incorrect | Incorrect reading reflected on our October account. Correct reading on 17 November 2022 attached - 491 KL | 23 | 3 | 29697 | 17 | 2 | 23 | 1 | 111 | 2149 | ||||||||||||||||||||||||||||
| 970311 | 36387 | 11/24/2022 9:58:14 AM | 11/24/2022 9:58:15 AM | IVR call: balance | Received call for balance for account 10432762 undefined | 7 | 2 | 27050 | 78 | ||||||||||||||||||||||||||||||||
| 36386 | 11/24/2022 9:57:40 AM | 11/24/2022 9:57:43 AM | Sewer | Sudden charge of R6688.58 | 23 | 3 | 29696 | 5 | 2 | 23 | 93 | 50 | 2939 | ||||||||||||||||||||||||||||
| 970304 | 36385 | 11/24/2022 9:53:22 AM | 11/24/2022 9:53:55 AM | IVR call: statement | Received call for statement for account 10066085 sent message: 31043 | 8 | 2 | 15696 | 79 | ||||||||||||||||||||||||||||||||
| 36384 | 11/24/2022 9:28:24 AM | 11/24/2022 9:28:27 AM | Transfer Rates to Acc -- 10440344 | Please transfer Rates charge to the new owners account | 6 | 3 | 29695 | 146 | 5 | 2 | 23 | 6 | 122 | 887 | |||||||||||||||||||||||||||
| 970261 | 36382 | 11/24/2022 9:20:44 AM | 11/24/2022 9:21:10 AM | IVR call: statement | Received call for statement for account 10273548 sent message: 31040 | 8 | 2 | 28650 | 79 | ||||||||||||||||||||||||||||||||
| 970260 | 36381 | 11/24/2022 9:19:37 AM | 11/24/2022 9:19:37 AM | IVR call: balance | Received call for balance for account 10273548 undefined | 7 | 2 | 28650 | 78 | ||||||||||||||||||||||||||||||||
| 970255 | 36380 | 11/24/2022 9:19:04 AM | 11/24/2022 9:19:05 AM | IVR call: balance | Received call for balance for account 10432762 undefined | 7 | 2 | 27050 | 78 | ||||||||||||||||||||||||||||||||
| 970254 | 36379 | 11/24/2022 9:18:45 AM | 11/24/2022 9:18:46 AM | IVR call: balance | Received call for balance for account 10273548 undefined | 7 | 2 | 28650 | 78 | ||||||||||||||||||||||||||||||||
| 970252 | 36378 | 11/24/2022 9:17:13 AM | 11/24/2022 9:17:13 AM | IVR call: balance | Received call for balance for account 10432762 undefined | 7 | 2 | 27050 | 78 | ||||||||||||||||||||||||||||||||
| 970250 | 36377 | 11/24/2022 9:16:11 AM | 11/24/2022 9:16:12 AM | IVR call: balance | Received call for balance for account 10432762 undefined | 7 | 2 | 27050 | 78 | ||||||||||||||||||||||||||||||||
| 970249 | 36376 | 11/24/2022 9:15:54 AM | 11/24/2022 9:16:16 AM | IVR call: statement | Received call for statement for account 10262659 sent message: 31039 | 8 | 2 | 29694 | 79 |