Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 971276 | 36526 | 11/25/2022 8:56:43 AM | 11/25/2022 8:56:43 AM | IVR call: balance | Received call for balance for account 10392406 undefined | 7 | 2 | 12984 | 78 | ||||||||||||||||||||||||||||||||
| 971275 | 36525 | 11/25/2022 8:56:00 AM | 11/25/2022 8:56:01 AM | IVR call: balance | Received call for balance for account 10392406 undefined | 7 | 2 | 12984 | 78 | ||||||||||||||||||||||||||||||||
| 971268 | 36524 | 11/25/2022 8:49:14 AM | 11/25/2022 8:49:37 AM | IVR call: statement | Received call for statement for account 10435842 sent message: 31111 | 8 | 2 | 29731 | 79 | ||||||||||||||||||||||||||||||||
| 971259 | 36523 | 11/25/2022 8:42:31 AM | 11/25/2022 8:42:32 AM | IVR call: balance | Received call for balance for account 10432762 undefined | 7 | 2 | 27050 | 78 | ||||||||||||||||||||||||||||||||
| 971257 | 36522 | 11/25/2022 8:41:10 AM | 11/25/2022 8:41:11 AM | IVR call: balance | Received call for balance for account 10007972 undefined | 7 | 2 | 27701 | 78 | ||||||||||||||||||||||||||||||||
| 971223 | 36521 | 11/25/2022 8:30:43 AM | 11/25/2022 8:31:04 AM | IVR call: statement | Received call for statement for account 10361172 sent message: 31110 | 8 | 2 | 6507 | 79 | ||||||||||||||||||||||||||||||||
| 36520 | 11/25/2022 8:27:54 AM | 11/25/2022 8:27:57 AM | electricity | please reverse charges account should be closed | 6 | 3 | 29730 | 113 | 5 | 3 | 23 | 2 | 103 | 202 | |||||||||||||||||||||||||||
| 36519 | 11/25/2022 8:27:21 AM | 11/25/2022 9:11:48 AM | WATER LEAK | Good Morning Kirsty,<div><br></div><div>I sent a plumber to the above property as promised and found the water meter turning at 4.2 l/minute, indicating an internal leak, which confirms the video clip in the previous email. The consumer will have to get a private plumber to sort out the leak. Meter 212081198 reading 3125.</div><div><br></div><div>Kind Regards,</div><div><br></div><div>QRC RESPONSE: Query closed</div><div>Consumer is required to appoint a plumber to repair all leaks and log a new query by uploading a signed copy of the plumbers letter stating what was repaired with date of repairs.</div> | 27 | 3 | 29728 | 18 | 17 | 2 | 23 | 1 | 96 | 11/25/2022 9:11:48 AM | 3 | 18 | 3 | ||||||||||||||||||||||||
| 971198 | 36518 | 11/25/2022 8:19:21 AM | 3/3/2023 11:01:12 AM | IVR call: statement | Received call for statement for account 10436228 sent message: 31106 | 8 | 2 | 17151 | 79 | 143547 | |||||||||||||||||||||||||||||||
| 36517 | 11/25/2022 8:18:06 AM | 2/9/2023 12:39:34 PM | Water Query : 6 months pilocy | 6 Months policy adjustment from 2020/08/03-2022/03/05 | 23 | 3 | 29725 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | 778 | ||||||||||||||||||||||||||
| 971179 | 36516 | 11/25/2022 8:12:53 AM | 11/25/2022 8:13:12 AM | IVR call: statement | Received call for statement for account 10431076 sent message: 31103 | 8 | 2 | 11558 | 79 | ||||||||||||||||||||||||||||||||
| 971168 | 36515 | 11/25/2022 8:08:17 AM | 11/25/2022 8:08:33 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 31102 | 8 | 2 | 5881 | 79 | ||||||||||||||||||||||||||||||||
| 36513 | 11/25/2022 8:07:10 AM | 11/25/2022 8:07:21 AM | Late teermination | Late Termination as per David Stradford | 23 | 3 | 29724 | 144 | 5 | 3 | 23 | 6 | 122 | 778 | 778 | ||||||||||||||||||||||||||
| 971164 | 36514 | 11/25/2022 8:06:47 AM | 11/25/2022 8:06:48 AM | IVR call: balance | Received call for balance for account 10417202 undefined | 7 | 2 | 13091 | 78 | ||||||||||||||||||||||||||||||||
| 971152 | 36512 | 11/25/2022 8:01:03 AM | 11/25/2022 8:01:04 AM | IVR call: balance | Received call for balance for account 10351486 undefined | 7 | 2 | 5929 | 78 | ||||||||||||||||||||||||||||||||
| 971146 | 36511 | 11/25/2022 7:57:56 AM | 11/25/2022 7:57:57 AM | IVR call: balance | Received call for balance for account 10441119 undefined | 7 | 2 | 28408 | 78 | ||||||||||||||||||||||||||||||||
| 971145 | 36510 | 11/25/2022 7:56:26 AM | 11/25/2022 7:56:50 AM | IVR call: statement | Received call for statement for account 10436926 sent message: 31100 | 8 | 2 | 21888 | 79 | ||||||||||||||||||||||||||||||||
| 971140 | 36509 | 11/25/2022 7:52:21 AM | 11/25/2022 7:52:37 AM | IVR call: statement | Received call for statement for account 10388687 sent message: 31099 | 8 | 2 | 9711 | 79 | ||||||||||||||||||||||||||||||||
| 971138 | 36508 | 11/25/2022 7:51:35 AM | 11/25/2022 7:51:36 AM | IVR call: balance | Received call for balance for account 10388687 undefined | 7 | 2 | 9711 | 78 | ||||||||||||||||||||||||||||||||
| 971135 | 36507 | 11/25/2022 7:50:41 AM | 11/25/2022 7:51:05 AM | IVR call: statement | Received call for statement for account 10351486 sent message: 31098 | 8 | 2 | 5929 | 79 |