Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 971893 | 36604 | 11/25/2022 6:31:47 PM | 11/25/2022 6:31:48 PM | IVR call: balance | Received call for balance for account 10049331 undefined | 7 | 2 | 7016 | 78 | ||||||||||||||||||||||||||||||||
| 971880 | 36603 | 11/25/2022 5:52:18 PM | 11/25/2022 5:52:38 PM | IVR call: statement | Received call for statement for account 10292886 sent message: 31168 | 8 | 2 | 4319 | 79 | ||||||||||||||||||||||||||||||||
| 971832 | 36602 | 11/25/2022 4:50:04 PM | 11/25/2022 4:50:21 PM | IVR call: statement | Received call for statement for account 10418927 sent message: 31167 | 8 | 2 | 7166 | 79 | ||||||||||||||||||||||||||||||||
| 971824 | 36600 | 11/25/2022 4:15:27 PM | 11/25/2022 4:15:28 PM | IVR call: balance | Received call for balance for account 10172936 undefined | 7 | 2 | 21939 | 78 | ||||||||||||||||||||||||||||||||
| 971811 | 36599 | 11/25/2022 4:06:11 PM | 11/25/2022 4:06:12 PM | IVR call: balance | Received call for balance for account 10406587 undefined | 7 | 2 | 29747 | 78 | ||||||||||||||||||||||||||||||||
| 971810 | 36598 | 11/25/2022 4:05:10 PM | 11/25/2022 4:05:11 PM | IVR call: balance | Received call for balance for account 10439820 undefined | 7 | 2 | 27193 | 78 | ||||||||||||||||||||||||||||||||
| 971791 | 36597 | 11/25/2022 3:33:44 PM | 11/25/2022 3:33:45 PM | IVR call: balance | Received call for balance for account 10228557 undefined | 7 | 2 | 5398 | 78 | ||||||||||||||||||||||||||||||||
| 971788 | 36596 | 11/25/2022 3:28:07 PM | 11/25/2022 3:28:08 PM | IVR call: balance | Received call for balance for account 10349504 undefined | 7 | 2 | 12802 | 78 | ||||||||||||||||||||||||||||||||
| 971780 | 36595 | 11/25/2022 3:15:47 PM | 11/25/2022 3:16:29 PM | IVR call: statement | Received call for statement for account 10398590 sent message: 31166 | 8 | 2 | 6174 | 79 | ||||||||||||||||||||||||||||||||
| 971779 | 36594 | 11/25/2022 3:14:27 PM | 11/25/2022 3:14:28 PM | IVR call: balance | Received call for balance for account 10398590 undefined | 7 | 2 | 6174 | 78 | ||||||||||||||||||||||||||||||||
| 971778 | 36593 | 11/25/2022 3:10:30 PM | 11/25/2022 3:10:31 PM | IVR call: balance | Received call for balance for account 10024764 undefined | 7 | 2 | 22779 | 78 | ||||||||||||||||||||||||||||||||
| 971770 | 36592 | 11/25/2022 2:52:34 PM | 11/25/2022 2:52:34 PM | IVR call: balance | Received call for balance for account 10362669 undefined | 7 | 2 | 27038 | 78 | ||||||||||||||||||||||||||||||||
| 971735 | 36591 | 11/25/2022 2:09:20 PM | 11/25/2022 2:09:21 PM | IVR call: balance | Received call for balance for account 20172553 undefined | 7 | 2 | 24617 | 78 | ||||||||||||||||||||||||||||||||
| 971727 | 11/25/2022 2:07:35 PM | 11/25/2022 2:07:35 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 36590 | 11/25/2022 1:31:40 PM | 11/25/2022 1:31:42 PM | 10175141 - Refund due | Hi BCM, The house (rates no: 10175141) has been sold, with transfer registration going through on Friday 07 October 2022. From my last statement, the account is overpaid by R14,818.88. Please advise how I go about getting the balance refunded to my bank account. Regards, Garron Everts 0725341740 | 23 | 3 | 29746 | 5 | 2 | 23 | 8 | 50 | 2943 | ||||||||||||||||||||||||||||
| 36590 | 11/25/2022 1:30:52 PM | 11/25/2022 1:30:55 PM | 10175141 - Refund due | Hi BCM, Please confirm that transfer of the account (10175141) has taken place (transfer on 07 October 2022) and the balance of my overpaid rates (R14,818.88) can be refunded? Please send me any documents I may need to complete to receive outstanding monies owed. Thank you, Garron Everts 0725341740 | 23 | 3 | 29746 | 5 | 2 | 23 | 8 | 50 | 2943 | ||||||||||||||||||||||||||||
| 36589 | 11/25/2022 1:25:10 PM | 11/25/2022 1:25:40 PM | LATE TERM | QRC RESPONCE <div>REVERSAL OF BE0200 NO EL METER </div><div>LATE TERMINATION </div><div>FE002</div><div>WA0200</div><div>AND INTERESTS</div><br/><b>Journal Number</b>: [142123] | 24 | 3 | 29745 | 4 | 5 | 2 | 23 | 6 | 76 | 4 | 4 | ||||||||||||||||||||||||||
| 35418 | 11/25/2022 1:07:36 PM | 11/28/2022 9:52:00 AM | water | <div><br></div><div>QRC Response:Date 25/11/2022</div><div><br></div>water tariff change from business to domestic 08/2017 to 01/2020<br><b>Journal Number</b>: [142124]<div><br></div><br/><b>Journal Amount</b>: [-R1,659.23] | 27 | 3 | 19802 | 12 | 15 | 2 | 23 | 1 | 50 | 11/28/2022 9:51:52 AM | 3 | 12 | 3 | ||||||||||||||||||||||||
| 971622 | 36588 | 11/25/2022 12:54:27 PM | 11/25/2022 12:54:43 PM | IVR call: statement | Received call for statement for account 10072740 sent message: 31150 | 8 | 2 | 5881 | 79 | ||||||||||||||||||||||||||||||||
| 971613 | 36587 | 11/25/2022 12:50:59 PM | 11/25/2022 12:51:00 PM | IVR call: balance | Received call for balance for account 10245195 undefined | 7 | 2 | 19676 | 78 |