Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 972127 | 36643 | 11/26/2022 8:02:16 AM | 11/26/2022 8:02:17 AM | IVR call: balance | Received call for balance for account 10342867 undefined | 7 | 2 | 4015 | 78 | ||||||||||||||||||||||||||||||||
| 972115 | 36642 | 11/26/2022 7:48:56 AM | 11/26/2022 7:48:57 AM | IVR call: balance | Received call for balance for account 10036504 undefined | 7 | 2 | 14015 | 78 | ||||||||||||||||||||||||||||||||
| 972112 | 36641 | 11/26/2022 7:44:20 AM | 11/26/2022 7:44:46 AM | IVR call: statement | Received call for statement for account 10064978 sent message: 31203 | 8 | 2 | 24347 | 79 | ||||||||||||||||||||||||||||||||
| 25235 | 11/26/2022 7:38:01 AM | 3/15/2023 1:57:06 PM | 6 months policy | <b><u>QRC RESPONCE:</u></b><div>6 months policy adjustment done for 20201226 period</div><br/><b>Journal Number</b>: [143200]<br/><b>Journal Amount</b>: [64596.90] | 27 | 3 | 19292 | 6 | 15 | 2 | 23 | 1 | 101 | 3/15/2023 1:56:55 PM | 140290 | 2 | 6 | 2 | |||||||||||||||||||||||
| 972087 | 36640 | 11/26/2022 7:32:34 AM | 11/26/2022 7:32:34 AM | IVR call: balance | Received call for balance for account 10439666 undefined | 7 | 2 | 27436 | 78 | ||||||||||||||||||||||||||||||||
| 36639 | 11/26/2022 7:22:47 AM | 11/26/2022 7:22:54 AM | FIRE LEVY | Hi<div><br></div><div>Please reverse the availabilities and fire levy as this erf still falls under BCB06438.</div><div><br></div><div>Thanks</div><div>Barry</div> | 6 | 3 | 29759 | 18 | 5 | 2 | 23 | 3 | 50 | 18 | 18 | ||||||||||||||||||||||||||
| 36638 | 11/26/2022 7:15:13 AM | 11/26/2022 7:15:22 AM | WATER QUERY | Hi there<div><br></div><div>We have been reporting a water leak on the meter for the past 8 months and we have been told time and time again that someone is coming to no avail.</div><div><br></div><div>At some point 2 technicians came to assess and promised to come back with the appropriate tools and they did not.</div><div><br></div><div>The leak is getting bigger and this is affecting my water bill.</div><div><br></div><div>Please assist</div><div><br></div><div>ZM Mndi</div><div>072 095 2493</div> | 6 | 3 | 29757 | 18 | 17 | 4 | 23 | 1 | 96 | 18 | 18 | ||||||||||||||||||||||||||
| 972048 | 36637 | 11/26/2022 7:09:09 AM | 11/26/2022 7:09:35 AM | IVR call: statement | Received call for statement for account 10401040 sent message: 31194 | 8 | 2 | 29756 | 79 | ||||||||||||||||||||||||||||||||
| 36636 | 11/26/2022 6:56:26 AM | 11/26/2022 6:57:02 AM | FIRE LEVY QUERY | Hi<div><br></div><div>Please reverse the availabilities and fire levy as the erf still falls under erf 6438 Beacon Bay.</div><div><br></div><div>Thanks</div><div>Barry</div> | 6 | 3 | 29754 | 18 | 5 | 2 | 23 | 3 | 50 | 18 | 18 | ||||||||||||||||||||||||||
| 36635 | 11/26/2022 6:51:45 AM | 11/26/2022 6:51:52 AM | LATE TERMINATION | Hi<div><br></div><div>Please link account 10012262 BVN Frozen Food to erf 13565 East London.</div><div><br></div><div>Please note that erf ELM13569 has been sold and clearance requested.</div><div><br></div><div>Kind regards</div><div>Barry</div> | 6 | 3 | 29752 | 18 | 5 | 2 | 23 | 6 | 122 | 18 | 18 | ||||||||||||||||||||||||||
| 972034 | 36634 | 11/26/2022 6:36:13 AM | 11/26/2022 6:36:14 AM | IVR call: balance | Received call for balance for account 10048849 undefined | 7 | 2 | 4915 | 78 | ||||||||||||||||||||||||||||||||
| 36316 | 11/26/2022 6:34:41 AM | 11/26/2022 6:34:58 AM | WATER QUERY | Good day<div><br></div><div>I'm wondering if you can please help me, or point me in the right direction.</div><div>I recently received my BCM Statement for September and I am shocked at the amount charged for water.</div><div>There is no way possible that we have used even close to that amount of water that I have been charged for.</div><div>Could you kindly assist me with regards to this?</div><div><br></div><div><br></div><div>Kind regards,</div><div>Nicole cummings</div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div> | 6 | 3 | 18216 | 18 | 17 | 2 | 23 | 1 | 111 | 18 | 18 | ||||||||||||||||||||||||||
| 972029 | 36633 | 11/26/2022 6:34:26 AM | 11/26/2022 6:34:46 AM | IVR call: statement | Received call for statement for account 10285493 sent message: 31189 | 8 | 2 | 4269 | 79 | ||||||||||||||||||||||||||||||||
| 972028 | 36632 | 11/26/2022 6:34:15 AM | 11/26/2022 6:34:16 AM | IVR call: balance | Received call for balance for account 10048849 undefined | 7 | 2 | 4915 | 78 | ||||||||||||||||||||||||||||||||
| 972024 | 36631 | 11/26/2022 6:32:28 AM | 11/26/2022 6:32:59 AM | IVR call: statement | Received call for statement for account 10289390 sent message: 31186 | 8 | 2 | 8975 | 79 | ||||||||||||||||||||||||||||||||
| 972021 | 36630 | 11/26/2022 6:31:32 AM | 11/26/2022 6:31:33 AM | IVR call: balance | Received call for balance for account 10289390 undefined | 7 | 2 | 8975 | 78 | ||||||||||||||||||||||||||||||||
| 972018 | 36629 | 11/26/2022 6:29:39 AM | 11/26/2022 6:29:40 AM | IVR call: balance | Received call for balance for account 10289390 undefined | 7 | 2 | 8975 | 78 | ||||||||||||||||||||||||||||||||
| 972017 | 36628 | 11/26/2022 6:28:53 AM | 11/26/2022 6:28:54 AM | IVR call: balance | Received call for balance for account 10289390 undefined | 7 | 2 | 8975 | 78 | ||||||||||||||||||||||||||||||||
| 972010 | 36627 | 11/26/2022 6:21:02 AM | 11/26/2022 6:21:03 AM | IVR call: balance | Received call for balance for account 10331663 undefined | 7 | 2 | 7571 | 78 | ||||||||||||||||||||||||||||||||
| 972007 | 36626 | 11/26/2022 6:20:13 AM | 11/26/2022 6:20:15 AM | IVR call: balance | Received call for balance for account 10355217 undefined | 7 | 2 | 6478 | 78 |