Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 36660 | 11/26/2022 12:33:23 PM | 11/26/2022 12:33:38 PM | DUPLICATE CHARGE IN REFUSE | Hi<div><br></div><div>Please remove the duplicate refuse tariff that is billing on account 10396870 Davprop 20 CC. The refuse was backdated on the May 2021 account.</div><div><br></div><div>Please note that the property has been sold and clearance has been requested.</div><div><br></div><div>Thanks</div><div>Barry</div> | 6 | 3 | 29766 | 18 | 5 | 2 | 23 | 4 | 119 | 18 | 18 | ||||||||||||||||||||||||||
| 972318 | 36659 | 11/26/2022 11:40:08 AM | 11/26/2022 11:40:09 AM | IVR call: balance | Received call for balance for account 10290901 undefined | 7 | 2 | 23329 | 78 | ||||||||||||||||||||||||||||||||
| 36658 | 11/26/2022 10:53:15 AM | 11/26/2022 10:54:11 AM | WATER LEAK | I wish to refer you to the above claim and to enquire as to when a response can be unexpected.<div><br></div><div>Kind Regards </div><div><br></div><div>---------- Forwarded message ---------</div><div>From: Xolile Mntwana </div><div>Date: Wed, 04 May 2022, 14:33</div><div>Subject: Leaked water: A/C No. 20545131: Clubview, K.W.T</div><div>To: , </div><div><br></div><div>Please find the attached claim for your attention.</div><div><br></div><div>Kind Regards</div> | 23 | 3 | 29764 | 14 | 17 | 3 | 23 | 1 | 96 | 14 | 14 | ||||||||||||||||||||||||||
| 36658 | 11/26/2022 10:49:31 AM | 11/26/2022 10:49:42 AM | WATER LEAK | I wish to refer you to the above claim and to enquire as to when a response can be unexpected.<div><br></div><div>Kind Regards </div><div><br></div><div>---------- Forwarded message ---------</div><div>From: Xolile Mntwana </div><div>Date: Wed, 04 May 2022, 14:33</div><div>Subject: Leaked water: A/C No. 20545131: Clubview, K.W.T</div><div>To: , </div><div><br></div><div>Please find the attached claim for your attention.</div><div><br></div><div>Kind Regards</div> | 23 | 3 | 29764 | 14 | 17 | 3 | 23 | 1 | 96 | 14 | 14 | ||||||||||||||||||||||||||
| 16442 | 11/26/2022 10:39:05 AM | 11/26/2022 10:39:43 AM | water meter not read | <b>qrc response</b><div><b><br></b></div><div><b>six months policy done for 2022/03 period, journal waiting to be authorized, date processed 26/11/2022</b></div><br/><b>Journal Number</b>: [143214] | 24 | 3 | 15761 | 11 | 15 | 2 | 23 | 1 | 101 | 140316 | 11 | 11 | |||||||||||||||||||||||||
| 36658 | 11/26/2022 10:17:43 AM | 11/26/2022 10:17:51 AM | Late Termination | Hi there<div><br></div><div>Please can this account be closed and all charges reversed and whatever credits paid to us.</div><div><br></div><div>We sold this property last year and the transfer went through in Jan 2022 already.</div><div><br></div><div>Please can this matter be sorted out as soon as possible. Please let me know if you need any documentation from us with regards to this.</div><div><br></div><div>thank you</div><div>Sheree</div> | 23 | 3 | 29764 | 14 | 5 | 2 | 23 | 6 | 122 | 14 | 14 | ||||||||||||||||||||||||||
| 972253 | 36657 | 11/26/2022 10:12:27 AM | 11/26/2022 10:12:27 AM | IVR call: balance | Received call for balance for account 10277571 undefined | 7 | 2 | 6231 | 78 | ||||||||||||||||||||||||||||||||
| 36655 | 11/26/2022 9:29:00 AM | 3/3/2023 10:30:59 AM | Late termination | PLEASE CREDIT THE FULL AMOUNT FOR THE WATER WHICH YOU ARE CHARGING ME EVERY MONTH. R812.76. <div>AFTER A YEAR OF GETTING A STATEMENT FROM YOU YOU STILL HAVE NOT CLOSED MY ACCOUNT. EVERY MONTH I SEND YOU AN EMAIL.</div><div><br></div><div> PLEASE CREDIT MY ACCOUNT WITH THE WATER BILL AS WE LEFT THE FARM A YEAR AGO AND PLEASE DEBIT THE NEW OWNERS WITH THE WATER BILL</div><div>MR & MRS SIMM - ACCOUNT NUMBER 10435823.</div><div><br></div><div>WE ARE NOW LIVING IN GONUBIE SINCE NOVEMBER LAST YEAR AND I AM GETTING A MONTHLY STATEMENT FROM YOU WHICH I PAY EVERY MONTH.. </div><div><br></div><div>PLEASE SORT THIS ACCOUNT OUT</div><div>REGARDS</div><div>MRS RAWSTRON</div><div>08334905</div><div><br></div><div>QRC Response 2023/03/03 </div><div>There are no water charges raised on account 10435823.The account is only billing Fire levy and Agricultural rates.Kindly contact the call center on 0861113017 for further assistance.Query Closed.</div> | 27 | 3 | 29763 | 14 | 5 | 2 | 23 | 6 | 122 | 3/3/2023 10:30:59 AM | 143535 | 230 | 14 | 230 | |||||||||||||||||||||||
| 36654 | 11/26/2022 9:28:47 AM | 3/3/2023 10:18:07 AM | LATE TERMINATION | Good Day, <div><br></div><div>Kindly see attached transfer letter as well as the last account, please can you assist with the transfer of the account.</div><div><br></div><div>I’ve been trying to call your offices but there is no answer, please urgently advise.</div><div><br></div><div>Thank you.</div><div>Regards,</div><div><br></div><div>QRC-Response 2023/03/03,based on assessment account has been closed and all services has been transferred to the new owner account and refund will follow in due course.Query closed</div> | 27 | 3 | 29762 | 18 | 5 | 2 | 23 | 6 | 122 | 3/3/2023 7:41:37 AM | 143527 | 230 | 18 | 230 | |||||||||||||||||||||||
| 972208 | 36656 | 11/26/2022 9:27:33 AM | 11/26/2022 9:27:33 AM | IVR call: balance | Received call for balance for account 10342867 undefined | 7 | 2 | 4015 | 78 | ||||||||||||||||||||||||||||||||
| 972207 | 36653 | 11/26/2022 9:26:27 AM | 11/26/2022 9:26:28 AM | IVR call: balance | Received call for balance for account 10342867 undefined | 7 | 2 | 4015 | 78 | ||||||||||||||||||||||||||||||||
| 972204 | 36652 | 11/26/2022 9:23:52 AM | 11/26/2022 9:23:53 AM | IVR call: balance | Received call for balance for account 10343212 undefined | 7 | 2 | 7240 | 78 | ||||||||||||||||||||||||||||||||
| 972203 | 36651 | 11/26/2022 9:23:08 AM | 11/26/2022 9:23:09 AM | IVR call: balance | Received call for balance for account 10343212 undefined | 7 | 2 | 7240 | 78 | ||||||||||||||||||||||||||||||||
| 972181 | 36650 | 11/26/2022 9:10:41 AM | 11/26/2022 9:10:42 AM | IVR call: balance | Received call for balance for account 10162221 undefined | 7 | 2 | 6038 | 78 | ||||||||||||||||||||||||||||||||
| 972162 | 36649 | 11/26/2022 8:45:36 AM | 11/26/2022 8:45:37 AM | IVR call: balance | Received call for balance for account 10044954 undefined | 7 | 2 | 24628 | 78 | ||||||||||||||||||||||||||||||||
| 36648 | 11/26/2022 8:43:41 AM | 11/26/2022 8:44:07 AM | WATER QUERY | Good day <div><br></div><div>Referring to the above property. </div><div><br></div><div>Kindly find attached query regarding the municipal account and water charges. </div><div><br></div><div>Please note this matter as urgent.</div><div><br></div><div>I trust you find the above in order.</div> | 6 | 3 | 29761 | 18 | 4 | 2 | 23 | 1 | 113 | 18 | 18 | ||||||||||||||||||||||||||
| 972158 | 36647 | 11/26/2022 8:38:01 AM | 11/26/2022 8:38:02 AM | IVR call: balance | Received call for balance for account 10037950 undefined | 7 | 2 | 21855 | 78 | ||||||||||||||||||||||||||||||||
| 972157 | 36646 | 11/26/2022 8:36:21 AM | 11/26/2022 8:36:22 AM | IVR call: balance | Received call for balance for account 10037950 undefined | 7 | 2 | 21855 | 78 | ||||||||||||||||||||||||||||||||
| 972147 | 36645 | 11/26/2022 8:25:03 AM | 11/26/2022 8:25:03 AM | IVR call: balance | Received call for balance for account 10027058 undefined | 7 | 2 | 5963 | 78 | ||||||||||||||||||||||||||||||||
| 972146 | 36644 | 11/26/2022 8:20:51 AM | 11/26/2022 8:21:16 AM | IVR call: statement | Received call for statement for account 10401070 sent message: 31207 | 8 | 2 | 26129 | 79 |