Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 974316 | 36959 | 11/28/2022 1:42:08 PM | 11/28/2022 1:42:09 PM | IVR call: balance | Received call for balance for account 10261939 undefined | 7 | 2 | 13485 | 78 | ||||||||||||||||||||||||||||||||
| 974313 | 36958 | 11/28/2022 1:41:28 PM | 11/28/2022 1:41:29 PM | IVR call: balance | Received call for balance for account 10036504 undefined | 7 | 2 | 14015 | 78 | ||||||||||||||||||||||||||||||||
| 974303 | 36957 | 11/28/2022 1:36:41 PM | 11/28/2022 1:36:42 PM | IVR call: balance | Received call for balance for account 10343212 undefined | 7 | 2 | 7240 | 78 | ||||||||||||||||||||||||||||||||
| 974302 | 36956 | 11/28/2022 1:36:10 PM | 11/28/2022 1:36:11 PM | IVR call: balance | Received call for balance for account 10434898 undefined | 7 | 2 | 9609 | 78 | ||||||||||||||||||||||||||||||||
| 974287 | 36955 | 11/28/2022 1:31:22 PM | 11/28/2022 1:31:23 PM | IVR call: balance | Received call for balance for account 10011342 undefined | 7 | 2 | 18758 | 78 | ||||||||||||||||||||||||||||||||
| 2994 | 11/28/2022 1:30:28 PM | 2/27/2023 7:19:18 AM | 6 month policy | QRC RESPONSE: 6 MONTH POLICY done for 201904/201911 done 25.11.22<div>Journal done pending authorization..</div><br/><b>Journal Number</b>: [221474]<br/><b>Journal Amount</b>: [-R408.34] | 27 | 3 | 2605 | 10 | 15 | 2 | 23 | 1 | 101 | 2/27/2023 7:19:10 AM | 140427 | 3 | 10 | 3 | |||||||||||||||||||||||
| 974272 | 36954 | 11/28/2022 1:28:08 PM | 11/28/2022 1:28:09 PM | IVR call: balance | Received call for balance for account 10011342 undefined | 7 | 2 | 18758 | 78 | ||||||||||||||||||||||||||||||||
| 974267 | 36953 | 11/28/2022 1:26:19 PM | 11/28/2022 1:26:20 PM | IVR call: balance | Received call for balance for account 10064261 undefined | 7 | 2 | 7123 | 78 | ||||||||||||||||||||||||||||||||
| 36951 | 11/28/2022 1:25:17 PM | 11/28/2022 1:25:19 PM | WATER | W/W FIXED METER LEAK CONTROL NO.7744514 AND 802750 | 6 | 3 | 29816 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | |||||||||||||||||||||||||||
| 974264 | 36952 | 11/28/2022 1:24:58 PM | 11/28/2022 1:25:13 PM | IVR call: statement | Received call for statement for account 10438215 sent message: 31464 | 8 | 2 | 23072 | 79 | ||||||||||||||||||||||||||||||||
| 974240 | 36950 | 11/28/2022 1:19:10 PM | 11/28/2022 1:19:12 PM | IVR call: balance | Received call for balance for account 10036504 undefined | 7 | 2 | 14015 | 78 | ||||||||||||||||||||||||||||||||
| 974234 | 36949 | 11/28/2022 1:18:30 PM | 11/28/2022 1:18:49 PM | IVR call: statement | Received call for statement for account 10036504 sent message: 31463 | 8 | 2 | 14015 | 79 | ||||||||||||||||||||||||||||||||
| 35355 | 11/28/2022 12:59:17 PM | 11/28/2022 1:00:05 PM | Acc#10437951 - Rates & Sewerage invoiced (water, electricity, fire & refuse) still on old Acc: 10000735 | Your assistance would be greatly appreciated in resolving issue on new account 10437951 for property - 15 Muirfield Road. Only rates and sewerage is being invoiced on the new account. Previous owner Account 10000735 still being invoiced for the Water, electricity, refuse and fire. New account was opened at the beginning of April. Please ensure old account is closed and all services are reflected on new account as it should be: 10437951 | 23 | 3 | 29306 | 4 | 2 | 23 | 1 | 113 | 2884 | ||||||||||||||||||||||||||||
| 974169 | 36948 | 11/28/2022 12:52:36 PM | 11/28/2022 12:52:37 PM | IVR call: balance | Received call for balance for account 10145054 undefined | 7 | 2 | 26789 | 78 | ||||||||||||||||||||||||||||||||
| 35355 | 11/28/2022 12:50:35 PM | 11/28/2022 12:50:38 PM | Water still being billed/invoiced to previous owner account | Jock Berlyn Investments Account:10436248 for 16 Drake Road, account does not reflect the water consumption. This is still being invoiced to the previous owner/account Acc:10060214. (CG Berlyn & GD & PJ). It is only the water that has not been closed on old account. The new account includes the rates, fire, sewerage etc. Just water is not being invoiced to correct NEW account number. Please could you assist with rectifying and updating BCMM records accurately. Thank you kindly. | 23 | 3 | 29304 | 4 | 2 | 23 | 1 | 113 | 2884 | ||||||||||||||||||||||||||||
| 974165 | 36947 | 11/28/2022 12:49:48 PM | 11/28/2022 12:49:49 PM | IVR call: balance | Received call for balance for account 10398524 undefined | 7 | 2 | 4054 | 78 | ||||||||||||||||||||||||||||||||
| 974160 | 36946 | 11/28/2022 12:48:44 PM | 11/28/2022 12:48:45 PM | IVR call: balance | Received call for balance for account 10362493 undefined | 7 | 2 | 19370 | 78 | ||||||||||||||||||||||||||||||||
| 974159 | 36945 | 11/28/2022 12:48:37 PM | 11/28/2022 12:48:38 PM | IVR call: balance | Received call for balance for account 10167235 undefined | 7 | 2 | 5861 | 78 | ||||||||||||||||||||||||||||||||
| 36943 | 11/28/2022 12:47:23 PM | 11/28/2022 12:47:26 PM | water | please assist with late termination | 6 | 3 | 29815 | 113 | 15 | 2 | 23 | 1 | 50 | 202 | |||||||||||||||||||||||||||
| 974154 | 36944 | 11/28/2022 12:46:07 PM | 11/28/2022 12:46:09 PM | IVR call: balance | Received call for balance for account 10167235 undefined | 7 | 2 | 5861 | 78 |