Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1151945 47114 5/15/2023 2:22:20 PM 5/15/2023 2:22:21 PM IVR call: balance Received call for balance for account 10115662 undefined 7 2 6119 78
1151941 47113 5/15/2023 2:21:32 PM 5/15/2023 2:21:33 PM IVR call: balance Received call for balance for account 10377755 undefined 7 2 6121 78
1151939 47112 5/15/2023 2:21:05 PM 5/15/2023 2:21:26 PM IVR call: meter-reading Received call for meter-reading for account 10367388 Meter reading: [03388261] Meter type: [water] 10 2 8798 81
1151933 47111 5/15/2023 2:18:37 PM 5/15/2023 2:18:38 PM IVR call: balance Received call for balance for account 10158414 undefined 7 2 31778 78
1151920 47110 5/15/2023 2:02:14 PM 5/15/2023 2:02:33 PM IVR call: statement Received call for statement for account 10158414 sent message: 41935 8 2 31778 79
1151902 47109 5/15/2023 1:53:06 PM 5/15/2023 1:53:26 PM IVR call: statement Received call for statement for account 10435650 sent message: 41934 8 2 33123 79
1151903 47108 5/15/2023 1:53:02 PM 5/15/2023 1:53:15 PM IVR call: statement Received call for statement for account 10060702 sent message: 41933 8 2 31685 79
1151897 47107 5/15/2023 1:48:24 PM 5/15/2023 1:48:25 PM IVR call:? Received call for ? for account 10403467 30435
1151891 47106 5/15/2023 1:43:44 PM 5/15/2023 1:43:46 PM IVR call: balance Received call for balance for account 10397801 undefined 7 2 23936 78
22805 5/15/2023 1:42:44 PM 5/15/2023 1:42:45 PM Interim Reading Interim water charged, please read meter and correct charge. 23 3 25186 17 2 23 1 111 1969
1151888 47105 5/15/2023 1:42:09 PM 5/15/2023 1:42:10 PM IVR call: balance Received call for balance for account 10045027 undefined 7 2 19456 78
1151884 47103 5/15/2023 1:39:14 PM 5/15/2023 1:39:15 PM IVR call: balance Received call for balance for account 10047720 undefined 7 2 28304 78
41991 5/15/2023 1:34:24 PM 5/17/2023 9:48:44 AM LEAK CR 202212 PLUMBERS LETTER ATTACHED&nbsp;<div>LEAK CR 202212</div><br/><b>Journal Number</b>: [542535]<br/><b>Journal Amount</b>: [117,42] 27 3 31711 239 17 2 23 1 96 5/17/2023 9:48:36 AM 8 3290 8
1151871 47102 5/15/2023 1:33:42 PM 5/15/2023 1:33:43 PM IVR call: balance Received call for balance for account 10436272 undefined 7 2 23903 78
47101 5/15/2023 1:32:01 PM 5/15/2023 1:33:26 PM WATER INCORRECT READINGS CORRECT READINGS PROVIDED TAKEN ON THE 14/05/2023 6 3 33121 114 17 3 23 1 111 201 201
1151855 47100 5/15/2023 1:27:10 PM 5/15/2023 1:27:32 PM IVR call: statement Received call for statement for account 10037250 sent message: 41922 8 2 17454 79
47096 5/15/2023 1:24:31 PM 5/15/2023 1:24:33 PM WATER QUERY CONSUMER METER WAS CHANGED AND THEY WERE CHARGED AS PER THE READING BACK IN 9TH DECEMBER 2021. 30 3 33120 23 2 1 112 23
1151846 47099 5/15/2023 1:24:03 PM 5/15/2023 1:24:04 PM IVR call: balance Received call for balance for account 10086262 undefined 7 2 1659 78
1151844 47098 5/15/2023 1:23:45 PM 5/15/2023 1:23:46 PM IVR call: balance Received call for balance for account 10114629 undefined 7 2 26342 78
1151843 47097 5/15/2023 1:22:59 PM 5/15/2023 1:23:00 PM IVR call: balance Received call for balance for account 10414336 undefined 7 2 33119 78