Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 975963 | 37173 | 11/29/2022 3:40:27 PM | 11/29/2022 3:40:28 PM | IVR call: balance | Received call for balance for account 10430993 undefined | 7 | 2 | 28673 | 78 | ||||||||||||||||||||||||||||||||
| 37171 | 11/29/2022 3:20:09 PM | 11/29/2022 3:20:12 PM | Unfair water reading | Water reading that increase tremendous | 23 | 3 | 29852 | 17 | 3 | 23 | 1 | 111 | 2955 | ||||||||||||||||||||||||||||
| 975948 | 37172 | 11/29/2022 3:19:57 PM | 11/29/2022 3:19:57 PM | IVR call:? | Received call for ? for account 10263834 | 1043 | |||||||||||||||||||||||||||||||||||
| 37171 | 11/29/2022 3:17:27 PM | 11/29/2022 3:17:30 PM | The water reading that increase tremendous | My reading for water are increasingly way too much, as for someone who stays alone. | 23 | 3 | 29852 | 5 | 3 | 23 | 8 | 62 | 2955 | ||||||||||||||||||||||||||||
| 975924 | 37170 | 11/29/2022 3:03:31 PM | 11/29/2022 3:03:32 PM | IVR call: balance | Received call for balance for account 10436418 undefined | 7 | 2 | 14264 | 78 | ||||||||||||||||||||||||||||||||
| 975922 | 37169 | 11/29/2022 2:59:36 PM | 11/29/2022 2:59:37 PM | IVR call: balance | Received call for balance for account 10436418 undefined | 7 | 2 | 14264 | 78 | ||||||||||||||||||||||||||||||||
| 975909 | 37168 | 11/29/2022 2:47:39 PM | 11/29/2022 2:48:05 PM | IVR call: statement | Received call for statement for account 10263834 sent message: 31572 | 8 | 2 | 1043 | 79 | ||||||||||||||||||||||||||||||||
| 975902 | 37167 | 11/29/2022 2:42:35 PM | 11/29/2022 2:42:35 PM | IVR call:? | Received call for ? for account 10263834 | 1043 | |||||||||||||||||||||||||||||||||||
| 975889 | 37166 | 11/29/2022 2:30:30 PM | 11/29/2022 2:30:31 PM | IVR call: balance | Received call for balance for account 10073236 undefined | 7 | 2 | 5865 | 78 | ||||||||||||||||||||||||||||||||
| 975884 | 37165 | 11/29/2022 2:27:04 PM | 11/29/2022 2:27:05 PM | IVR call: balance | Received call for balance for account 10416441 undefined | 7 | 2 | 14039 | 78 | ||||||||||||||||||||||||||||||||
| 975883 | 37164 | 11/29/2022 2:26:32 PM | 11/29/2022 2:26:33 PM | IVR call: balance | Received call for balance for account 10054010 undefined | 7 | 2 | 5022 | 78 | ||||||||||||||||||||||||||||||||
| 975881 | 37163 | 11/29/2022 2:24:06 PM | 11/29/2022 2:24:07 PM | IVR call: balance | Received call for balance for account 10028533 undefined | 7 | 2 | 873 | 78 | ||||||||||||||||||||||||||||||||
| 975876 | 37162 | 11/29/2022 2:23:36 PM | 11/29/2022 2:23:37 PM | IVR call: balance | Received call for balance for account 10028226 undefined | 7 | 2 | 10319 | 78 | ||||||||||||||||||||||||||||||||
| 975874 | 37161 | 11/29/2022 2:20:55 PM | 11/29/2022 2:20:55 PM | IVR call: balance | Received call for balance for account 10267635 undefined | 7 | 2 | 7894 | 78 | ||||||||||||||||||||||||||||||||
| 975873 | 37160 | 11/29/2022 2:20:34 PM | 11/29/2022 2:20:35 PM | IVR call: balance | Received call for balance for account 10016013 undefined | 7 | 2 | 6219 | 78 | ||||||||||||||||||||||||||||||||
| 975870 | 37159 | 11/29/2022 2:19:49 PM | 11/29/2022 2:19:50 PM | IVR call: balance | Received call for balance for account 10267635 undefined | 7 | 2 | 7894 | 78 | ||||||||||||||||||||||||||||||||
| 30765 | 11/29/2022 2:18:44 PM | 11/29/2022 2:18:48 PM | Rates VA-PENS-Discount | The VA-PENS-Discount for Rates needs to be back dated and the account credited. | 23 | 3 | 19504 | 5 | 2 | 23 | 8 | 50 | 2673 | ||||||||||||||||||||||||||||
| 37150 | 11/29/2022 2:14:15 PM | 11/29/2022 2:14:16 PM | Ultra High Water Account | Two extremely high water accounts were given to me. Seeing that there is NO POOL on the premises as well as NO LEAKS, I cannot understand why these readings were given. | 23 | 3 | 29849 | 17 | 2 | 23 | 1 | 111 | 2954 | ||||||||||||||||||||||||||||
| 975822 | 37158 | 11/29/2022 2:00:00 PM | 11/29/2022 2:00:01 PM | IVR call: balance | Received call for balance for account 10167313 undefined | 7 | 2 | 26968 | 78 | ||||||||||||||||||||||||||||||||
| 975821 | 37157 | 11/29/2022 1:59:44 PM | 11/29/2022 2:00:13 PM | IVR call: statement | Received call for statement for account 10182837 sent message: 31567 | 8 | 2 | 27167 | 79 |