Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 976524 | 37272 | 11/30/2022 8:02:17 AM | 11/30/2022 8:02:18 AM | IVR call: balance | Received call for balance for account 10440922 undefined | 7 | 2 | 27964 | 78 | ||||||||||||||||||||||||||||||||
| 976522 | 37271 | 11/30/2022 8:01:57 AM | 11/30/2022 8:01:58 AM | IVR call: balance | Received call for balance for account 10239039 undefined | 7 | 2 | 5140 | 78 | ||||||||||||||||||||||||||||||||
| 976523 | 37270 | 11/30/2022 8:01:29 AM | 11/30/2022 8:01:29 AM | IVR call: balance | Received call for balance for account 10440920 undefined | 7 | 2 | 27969 | 78 | ||||||||||||||||||||||||||||||||
| 976511 | 37269 | 11/30/2022 7:57:05 AM | 11/30/2022 7:57:05 AM | IVR call: balance | Received call for balance for account 10353321 undefined | 7 | 2 | 7533 | 78 | ||||||||||||||||||||||||||||||||
| 976495 | 37268 | 11/30/2022 7:47:07 AM | 11/30/2022 7:47:08 AM | IVR call: balance | Received call for balance for account 10070583 undefined | 7 | 2 | 14446 | 78 | ||||||||||||||||||||||||||||||||
| 976491 | 37267 | 11/30/2022 7:44:10 AM | 11/30/2022 7:44:11 AM | IVR call: balance | Received call for balance for account 10273920 undefined | 7 | 2 | 6445 | 78 | ||||||||||||||||||||||||||||||||
| 976487 | 37266 | 11/30/2022 7:43:13 AM | 11/30/2022 7:43:13 AM | IVR call: balance | Received call for balance for account 10273920 undefined | 7 | 2 | 6445 | 78 | ||||||||||||||||||||||||||||||||
| 976480 | 37265 | 11/30/2022 7:40:31 AM | 11/30/2022 7:40:54 AM | IVR call: statement | Received call for statement for account 10376669 sent message: 31609 | 8 | 2 | 6267 | 79 | ||||||||||||||||||||||||||||||||
| 976474 | 37264 | 11/30/2022 7:39:10 AM | 11/30/2022 7:39:11 AM | IVR call: balance | Received call for balance for account 10199979 undefined | 7 | 2 | 29865 | 78 | ||||||||||||||||||||||||||||||||
| 11901 | 11/30/2022 7:35:34 AM | 3/12/2023 10:45:02 AM | 41 SSQ | Interim charges applied and are incorrect. Correct reading is, Current: 534 (06.10.2022) and Previous: 529 (07.09.2022). We send BCM the readings every month.<div><br></div><div>Interim charges applied and are incorrect. The correct reading is: Current (07.12.2022) 544, Previous (07.11.2022) 539 We send the readings to BCM every month. (This part of information is from query ref#94636 which was closed as two queries were opened under the same account number. Kindly attend to this component as well.</div> | 23 | 3 | 27035 | 17 | 2 | 23 | 1 | 111 | 273 | 214 | |||||||||||||||||||||||||||
| 976433 | 37263 | 11/30/2022 7:24:18 AM | 11/30/2022 7:24:36 AM | IVR call: statement | Received call for statement for account 10412128 sent message: 31606 | 8 | 2 | 24847 | 79 | ||||||||||||||||||||||||||||||||
| 976432 | 37262 | 11/30/2022 7:24:02 AM | 11/30/2022 7:24:26 AM | IVR call: statement | Received call for statement for account 10212182 sent message: 31605 | 8 | 2 | 29864 | 79 | ||||||||||||||||||||||||||||||||
| 976424 | 37261 | 11/30/2022 7:22:21 AM | 11/30/2022 7:22:22 AM | IVR call:? | Received call for ? for account 10212182 | 29864 | |||||||||||||||||||||||||||||||||||
| 976421 | 37260 | 11/30/2022 7:21:53 AM | 11/30/2022 7:22:15 AM | IVR call: statement | Received call for statement for account 10062702 sent message: 31604 | 8 | 2 | 23261 | 79 | ||||||||||||||||||||||||||||||||
| 976414 | 37259 | 11/30/2022 7:19:52 AM | 11/30/2022 7:19:53 AM | IVR call: balance | Received call for balance for account 10024808 undefined | 7 | 2 | 5125 | 78 | ||||||||||||||||||||||||||||||||
| 976412 | 37258 | 11/30/2022 7:19:30 AM | 11/30/2022 7:19:50 AM | IVR call: statement | Received call for statement for account 10441268 sent message: 31603 | 8 | 2 | 28878 | 79 | ||||||||||||||||||||||||||||||||
| 976411 | 37257 | 11/30/2022 7:18:04 AM | 11/30/2022 7:18:30 AM | IVR call: statement | Received call for statement for account 10398482 sent message: 31602 | 8 | 2 | 27309 | 79 | ||||||||||||||||||||||||||||||||
| 11901 | 11/30/2022 7:16:56 AM | 3/12/2023 10:25:54 AM | 249 SSQ | We are still charged for 2 meters on this account, the meter we have on the ground is:202009760.<div><br></div><div><div><br></div></div> | 23 | 3 | 10679 | 17 | 2 | 23 | 1 | 111 | 273 | 214 | |||||||||||||||||||||||||||
| 976396 | 37256 | 11/30/2022 7:11:04 AM | 11/30/2022 7:11:05 AM | IVR call: balance | Received call for balance for account 10255010 undefined | 7 | 2 | 23226 | 78 | ||||||||||||||||||||||||||||||||
| 976394 | 37255 | 11/30/2022 7:10:57 AM | 11/30/2022 7:11:13 AM | IVR call: statement | Received call for statement for account 10347935 sent message: 31596 | 8 | 2 | 23335 | 79 |