Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 976632 | 37293 | 11/30/2022 8:39:34 AM | 11/30/2022 8:39:35 AM | IVR call: balance | Received call for balance for account 10213178 undefined | 7 | 2 | 26832 | 78 | ||||||||||||||||||||||||||||||||
| 976604 | 37292 | 11/30/2022 8:35:33 AM | 11/30/2022 8:35:37 AM | IVR call: balance | Received call for balance for account 10432367 undefined | 7 | 2 | 13695 | 78 | ||||||||||||||||||||||||||||||||
| 976608 | 37291 | 11/30/2022 8:35:17 AM | 11/30/2022 8:35:46 AM | IVR call: statement | Received call for statement for account 10198123 sent message: 31614 | 8 | 2 | 16406 | 79 | ||||||||||||||||||||||||||||||||
| 976609 | 37290 | 11/30/2022 8:35:16 AM | 11/30/2022 8:35:43 AM | IVR call: statement | Received call for statement for account 10267986 sent message: 31613 | 8 | 2 | 13206 | 79 | ||||||||||||||||||||||||||||||||
| 37285 | 11/30/2022 8:34:44 AM | 4/24/2023 9:32:07 AM | This pensioner has been overcharged on her water account since they installed the new meter. to date | Her latest bill is R18000, there has been a huge over charge on her account. please rectify this as the lady is a pensioner as well. | 23 | 3 | 29866 | 222 | 15 | 2 | 23 | 1 | 50 | 1946 | 23 | ||||||||||||||||||||||||||
| 976605 | 37289 | 11/30/2022 8:34:03 AM | 11/30/2022 8:34:05 AM | IVR call: balance | Received call for balance for account 10267986 undefined | 7 | 2 | 13206 | 78 | ||||||||||||||||||||||||||||||||
| 976601 | 37287 | 11/30/2022 8:33:23 AM | 11/30/2022 8:33:25 AM | IVR call: balance | Received call for balance for account 10421729 undefined | 7 | 2 | 29867 | 78 | ||||||||||||||||||||||||||||||||
| 976593 | 37286 | 11/30/2022 8:32:26 AM | 11/30/2022 8:32:27 AM | IVR call: balance | Received call for balance for account 10370047 undefined | 7 | 2 | 16407 | 78 | ||||||||||||||||||||||||||||||||
| 976589 | 37284 | 11/30/2022 8:31:32 AM | 11/30/2022 8:31:33 AM | IVR call: balance | Received call for balance for account 10392484 undefined | 7 | 2 | 15427 | 78 | ||||||||||||||||||||||||||||||||
| 976585 | 37283 | 11/30/2022 8:30:27 AM | 11/30/2022 8:30:28 AM | IVR call: balance | Received call for balance for account 10198123 undefined | 7 | 2 | 16406 | 78 | ||||||||||||||||||||||||||||||||
| 976578 | 37282 | 11/30/2022 8:28:34 AM | 11/30/2022 8:28:35 AM | IVR call: balance | Received call for balance for account 10138683 undefined | 7 | 2 | 13004 | 78 | ||||||||||||||||||||||||||||||||
| 976560 | 37281 | 11/30/2022 8:22:01 AM | 11/30/2022 8:22:28 AM | IVR call: statement | Received call for statement for account 10150121 sent message: 31611 | 8 | 2 | 6205 | 79 | ||||||||||||||||||||||||||||||||
| 976550 | 37280 | 11/30/2022 8:18:58 AM | 11/30/2022 8:18:59 AM | IVR call: balance | Received call for balance for account 10176705 undefined | 7 | 2 | 1627 | 78 | ||||||||||||||||||||||||||||||||
| 976546 | 37279 | 11/30/2022 8:16:44 AM | 11/30/2022 8:16:45 AM | IVR call: balance | Received call for balance for account 10176705 undefined | 7 | 2 | 1627 | 78 | ||||||||||||||||||||||||||||||||
| 976545 | 37278 | 11/30/2022 8:16:25 AM | 11/30/2022 8:16:46 AM | IVR call: statement | Received call for statement for account 10006794 sent message: 31610 | 8 | 2 | 6255 | 79 | ||||||||||||||||||||||||||||||||
| 976543 | 37277 | 11/30/2022 8:15:19 AM | 11/30/2022 8:15:20 AM | IVR call: balance | Received call for balance for account 10006794 undefined | 7 | 2 | 6255 | 78 | ||||||||||||||||||||||||||||||||
| 976532 | 37276 | 11/30/2022 8:07:20 AM | 11/30/2022 8:07:21 AM | IVR call: balance | Received call for balance for account 10010252 undefined | 7 | 2 | 13298 | 78 | ||||||||||||||||||||||||||||||||
| 976529 | 37275 | 11/30/2022 8:05:38 AM | 11/30/2022 8:05:39 AM | IVR call: balance | Received call for balance for account 10179990 undefined | 7 | 2 | 13295 | 78 | ||||||||||||||||||||||||||||||||
| 976527 | 37274 | 11/30/2022 8:03:14 AM | 11/30/2022 8:03:15 AM | IVR call: balance | Received call for balance for account 10440921 undefined | 7 | 2 | 27970 | 78 | ||||||||||||||||||||||||||||||||
| 976526 | 37273 | 11/30/2022 8:02:46 AM | 11/30/2022 8:02:47 AM | IVR call: balance | Received call for balance for account 10440920 undefined | 7 | 2 | 27969 | 78 |