Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
977563 37440 11/30/2022 3:59:50 PM 11/30/2022 3:59:50 PM IVR call: balance Received call for balance for account 10177193 undefined 7 2 7391 78
977561 37439 11/30/2022 3:56:21 PM 11/30/2022 3:56:22 PM IVR call: balance Received call for balance for account 10396490 undefined 7 2 20825 78
977554 37438 11/30/2022 3:51:51 PM 11/30/2022 3:51:52 PM IVR call: balance Received call for balance for account 10208770 undefined 7 2 9520 78
37437 11/30/2022 3:42:15 PM 1/8/2023 1:09:25 PM Incorrect meter number on my invoice. Attached: 1. Copy of my meter readings for the last 4 months. 2. Copy of a sketch “Water meters 13 Jabela St” with regard to the problem and explanatory notes/comments. 23 3 29909 17 2 23 1 112 2965
977526 37436 11/30/2022 3:22:41 PM 11/30/2022 3:22:42 PM IVR call: balance Received call for balance for account 10038551 undefined 7 2 11420 78
23932 11/30/2022 2:55:11 PM 11/30/2022 2:55:13 PM Water Since July water bill not included in my bill 23 3 24652 4 2 23 1 113 2192
23932 11/30/2022 2:53:58 PM 11/30/2022 2:53:59 PM Electricity Electricity not charged in my bill Only basic amount is charged 23 3 24652 5 2 23 2 114 2192
977475 37434 11/30/2022 2:52:15 PM 11/30/2022 2:52:42 PM IVR call: statement Received call for statement for account 10259373 sent message: 31688 8 2 29907 79
977460 37433 11/30/2022 2:43:58 PM 11/30/2022 2:44:21 PM IVR call: statement Received call for statement for account 10240458 sent message: 31687 8 2 11674 79
37432 11/30/2022 2:42:49 PM 11/30/2022 2:42:51 PM two water meters being billed to this account. two water meters being billed to this account. 6 3 29906 21 17 2 23 1 112 21
977452 37431 11/30/2022 2:35:53 PM 11/30/2022 2:35:55 PM IVR call: balance Received call for balance for account 10360329 undefined 7 2 1140 78
37427 11/30/2022 2:35:15 PM 11/30/2022 2:35:18 PM tower,being billed all services. This is a tower that is being billed all services,eg refuse,sewarge,fire,rates..Please investigate. 6 3 29904 21 5 4 23 4 120 21
977446 37430 11/30/2022 2:34:59 PM 11/30/2022 2:35:17 PM IVR call: statement Received call for statement for account 10417797 sent message: 31682 8 2 21994 79
977443 37429 11/30/2022 2:33:26 PM 11/30/2022 2:33:55 PM IVR call: statement Received call for statement for account 10417797 sent message: 31681 8 2 21994 79
977442 37428 11/30/2022 2:32:45 PM 11/30/2022 2:33:05 PM IVR call: statement Received call for statement for account 10414667 sent message: 31680 8 2 29902 79
37426 11/30/2022 2:32:27 PM 11/30/2022 2:32:29 PM Account statement Im not receiving my account statements. On the doc view portal there are no statements. 23 3 29902 5 2 23 8 50 2963
977435 37425 11/30/2022 2:27:48 PM 11/30/2022 2:28:21 PM IVR call: statement Received call for statement for account 10389744 sent message: 31677 8 2 8266 79
977423 37424 11/30/2022 2:16:52 PM 11/30/2022 2:16:53 PM IVR call: balance Received call for balance for account 10024880 undefined 7 2 6098 78
977422 37423 11/30/2022 2:15:04 PM 11/30/2022 2:15:25 PM IVR call: statement Received call for statement for account 10024880 sent message: 31676 8 2 6098 79
977410 37422 11/30/2022 2:11:01 PM 11/30/2022 2:11:02 PM IVR call: balance Received call for balance for account 10380990 undefined 7 2 29901 78