Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
978046 37523 12/1/2022 7:09:38 AM 12/1/2022 7:10:01 AM IVR call: statement Received call for statement for account 10332558 sent message: 31722 8 2 29923 79
978041 37522 12/1/2022 7:08:53 AM 12/1/2022 7:08:54 AM IVR call: balance Received call for balance for account 10038734 undefined 7 2 7786 78
978027 37520 12/1/2022 7:02:55 AM 12/1/2022 7:02:56 AM IVR call: balance Received call for balance for account 10071233 undefined 7 2 28697 78
978023 37519 12/1/2022 7:01:50 AM 12/1/2022 7:01:52 AM IVR call: balance Received call for balance for account 10422574 undefined 7 2 29921 78
978020 37518 12/1/2022 7:01:18 AM 12/1/2022 7:01:19 AM IVR call: balance Received call for balance for account 10343335 undefined 7 2 4569 78
978016 37517 12/1/2022 6:59:42 AM 12/1/2022 7:00:05 AM IVR call: statement Received call for statement for account 20079931 sent message: 31721 8 2 23252 79
37515 12/1/2022 6:59:01 AM 1/21/2023 9:47:47 AM PLUMBERS LETTER Good morning Ruweida<div><br></div><div><br></div><div>Please can you help me or redirect my query</div><div><br></div><div>&nbsp;</div><div>We managing the whole of Casalana Court and there is high water charge on Flat 4</div><div><br></div><div>This flat has been empty since November 2019 and cant understand the water charge</div><div><br></div><div>There has been constant vandalism to this flat – i have attached an invoice from Rex Plumbing that repaired the damage<br></div><div><br></div><div>Please can someone assist</div><div><br></div><div>&nbsp;Thank you</div><div><br></div><div>Regards</div><div><br></div><div>Lynette Claasen</div> 6 3 29920 16 17 2 23 1 96 141729 16 16
978006 37516 12/1/2022 6:58:13 AM 12/1/2022 6:58:35 AM IVR call: statement Received call for statement for account 20079949 sent message: 31719 8 2 24502 79
977985 37514 12/1/2022 6:52:03 AM 12/1/2022 6:52:04 AM IVR call: balance Received call for balance for account 10013341 undefined 7 2 4594 78
977982 37513 12/1/2022 6:51:33 AM 12/1/2022 6:51:34 AM IVR call: balance Received call for balance for account 10036229 undefined 7 2 4714 78
977981 37512 12/1/2022 6:51:26 AM 12/1/2022 6:51:46 AM IVR call: statement Received call for statement for account 10357428 sent message: 31717 8 2 20977 79
977975 37511 12/1/2022 6:50:19 AM 12/1/2022 6:50:20 AM IVR call: balance Received call for balance for account 10357428 undefined 7 2 20977 78
977965 37510 12/1/2022 6:45:41 AM 12/1/2022 6:46:07 AM IVR call: meter-reading Received call for meter-reading for account 10357428 Meter reading: [02252] Meter type: [water] 10 2 20977 81
977962 37509 12/1/2022 6:44:57 AM 12/1/2022 6:45:14 AM IVR call: statement Received call for statement for account 10440898 sent message: 31716 8 2 29919 79
977961 37508 12/1/2022 6:44:34 AM 12/1/2022 6:44:35 AM IVR call: balance Received call for balance for account 10402891 undefined 7 2 15553 78
977955 37507 12/1/2022 6:42:01 AM 12/1/2022 6:42:22 AM IVR call: statement Received call for statement for account 10429657 sent message: 31715 8 2 29918 79
977956 37506 12/1/2022 6:42:00 AM 12/1/2022 6:42:01 AM IVR call: balance Received call for balance for account 10053297 undefined 7 2 6888 78
977937 37504 12/1/2022 6:37:17 AM 12/1/2022 6:37:18 AM IVR call: balance Received call for balance for account 10440701 undefined 7 2 29916 78
977935 37503 12/1/2022 6:37:12 AM 12/1/2022 6:37:13 AM IVR call: balance Received call for balance for account 10114404 undefined 7 2 4144 78
17470 12/1/2022 6:36:04 AM 1/7/2023 9:16:40 AM 10037556 water We have queried our water chargers for over a year now. No response from BCM! What must we do? It is impossible the consumption is correct. This needs to be investigated. Please phone 0824684219. <div><br></div><div><u style="font-weight: bold;">QRC RESPONSE:&nbsp; &nbsp;</u><b>&nbsp; Journal processed, however your current usage is above 35kl. It is therefore advised to appoint a plumber to access the premises&nbsp;for any leak or to reduce consumption.</b></div><br/><b>Journal Number</b>: [488426] 24 3 17944 15 2 23 1 101 141338 1016 15