Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
979032 37629 12/1/2022 11:15:40 AM 12/1/2022 11:15:41 AM IVR call: balance Received call for balance for account 10421531 undefined 7 2 18437 78
979029 37628 12/1/2022 11:14:45 AM 12/1/2022 11:14:46 AM IVR call: balance Received call for balance for account 10069869 undefined 7 2 20871 78
979027 37627 12/1/2022 11:14:01 AM 12/1/2022 11:14:01 AM IVR call: balance Received call for balance for account 10400262 undefined 7 2 15980 78
979025 37626 12/1/2022 11:13:51 AM 12/1/2022 11:14:15 AM IVR call: statement Received call for statement for account 10191727 sent message: 31875 8 2 6558 79
979003 37625 12/1/2022 11:09:03 AM 12/1/2022 11:09:04 AM IVR call: balance Received call for balance for account 10007971 undefined 7 2 16990 78
978993 37624 12/1/2022 11:06:13 AM 12/1/2022 11:06:14 AM IVR call:? Received call for ? for account 10181981 6583
978991 37623 12/1/2022 11:04:26 AM 12/1/2022 11:04:27 AM IVR call: balance Received call for balance for account 10437314 undefined 7 2 29967 78
37622 12/1/2022 11:03:45 AM 1/21/2023 8:35:16 AM meter leak water meter was changed by wlw, caused high water consumption.<div><br></div><div>QRC :RESPONSE</div><div>CALL CONSUMER SHE CONFIRM WATER METER WAS STOLEN MORE THAN ONCE ,ASK THE CONSUMER TO SEND THE ACTIVE WATER METER PICTURE TO CONFIRM IF ITS THE SAME WATER ON SOLAR.</div><div><br></div><div>SEND TO MICROCCOM ABOUT INVESTIGATION OF 2 SMART METERS</div> 30 3 29966 109 17 2 23 1 96 141723 206 4
37621 12/1/2022 10:57:52 AM 1/22/2023 6:38:10 AM water leak client had a toilet leak ,submitted plumbers report at Dimbaza rent office<div><b><u>QRC RESONSE</u></b>; monitor water&nbsp; consumption&nbsp; in order to process leak credit.</div><br><b>Monitoring Reason</b>: [monitor consumption] 21 3 29965 162 17 3 23 1 96 916 6
978950 37619 12/1/2022 10:43:34 AM 12/1/2022 10:43:35 AM IVR call: balance Received call for balance for account 10360075 undefined 7 2 27532 78
978949 37618 12/1/2022 10:43:18 AM 12/1/2022 10:43:36 AM IVR call: statement Received call for statement for account 10439992 sent message: 31870 8 2 29889 79
978931 37617 12/1/2022 10:36:40 AM 12/1/2022 10:36:41 AM IVR call: balance Received call for balance for account 10367982 undefined 7 2 13205 78
11948 12/1/2022 10:32:43 AM 1/8/2023 6:32:30 AM 18 Jago Place Leak at property. Plumbers report attached.<div><br></div><div><b>qrc response</b></div><div><b>still monitoring consumption, once it drops then account will be adjusted accordingly will flag account for 90 days</b></div> 30 3 10919 17 2 23 1 96 141356 305 11
978908 37616 12/1/2022 10:32:37 AM 12/1/2022 10:32:39 AM IVR call: balance Received call for balance for account 10062981 undefined 7 2 14436 78
978907 37615 12/1/2022 10:32:30 AM 12/1/2022 10:32:31 AM IVR call: balance Received call for balance for account 10426353 undefined 7 2 26375 78
978904 37614 12/1/2022 10:32:00 AM 12/1/2022 10:32:01 AM IVR call: balance Received call for balance for account 10439992 undefined 7 2 29889 78
978902 37613 12/1/2022 10:31:55 AM 12/1/2022 10:31:56 AM IVR call: balance Received call for balance for account 10092981 undefined 7 2 29963 78
978890 37612 12/1/2022 10:27:04 AM 12/1/2022 10:27:04 AM IVR call: balance Received call for balance for account 10062165 undefined 7 2 6582 78
978888 37611 12/1/2022 10:26:44 AM 12/1/2022 10:26:45 AM IVR call: balance Received call for balance for account 10034184 undefined 7 2 4002 78
978882 37610 12/1/2022 10:25:16 AM 12/1/2022 10:25:17 AM IVR call: balance Received call for balance for account 10367982 undefined 7 2 13205 78