Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 979928 | 37744 | 12/2/2022 5:56:19 AM | 12/2/2022 5:56:20 AM | IVR call: balance | Received call for balance for account 10279288 undefined | 7 | 2 | 3901 | 78 | ||||||||||||||||||||||||||||||||
| 979913 | 37743 | 12/2/2022 5:43:40 AM | 12/2/2022 5:43:40 AM | IVR call: balance | Received call for balance for account 10006652 undefined | 7 | 2 | 21196 | 78 | ||||||||||||||||||||||||||||||||
| 979909 | 37742 | 12/2/2022 5:33:18 AM | 12/2/2022 5:33:19 AM | IVR call: balance | Received call for balance for account 10294163 undefined | 7 | 2 | 27602 | 78 | ||||||||||||||||||||||||||||||||
| 34922 | 12/2/2022 5:30:49 AM | 1/7/2023 10:23:56 AM | Duplications of adjustments done by rates section | Duplications when rates clearance section did the adjustment, they have duplicated the adjsutment | 23 | 3 | 30015 | 5 | 2 | 23 | 3 | 105 | 141350 | 2863 | |||||||||||||||||||||||||||
| 34922 | 12/2/2022 5:20:20 AM | 12/2/2022 5:20:21 AM | Incorrect water charges | In May 2021 Council billed us incorrect water charges due to incorrect reading, I did forward the correct readings but was never ratified | 23 | 3 | 30014 | 17 | 2 | 23 | 1 | 112 | 2863 | ||||||||||||||||||||||||||||
| 979900 | 37741 | 12/2/2022 5:17:22 AM | 12/2/2022 5:17:22 AM | IVR call: balance | Received call for balance for account 10423667 undefined | 7 | 2 | 26709 | 78 | ||||||||||||||||||||||||||||||||
| 979898 | 37740 | 12/2/2022 5:16:29 AM | 12/2/2022 5:16:30 AM | IVR call: balance | Received call for balance for account 10394766 undefined | 7 | 2 | 26708 | 78 | ||||||||||||||||||||||||||||||||
| 979895 | 37739 | 12/2/2022 5:15:42 AM | 12/2/2022 5:15:42 AM | IVR call: balance | Received call for balance for account 10266160 undefined | 7 | 2 | 821 | 78 | ||||||||||||||||||||||||||||||||
| 34922 | 12/2/2022 5:11:04 AM | 12/2/2022 5:11:05 AM | Water meter not on site | Water meter is not on site , can the meter inspector investigate meter 212004787 which council is billing us for, and they are billing us Interim charges | 23 | 3 | 30013 | 17 | 2 | 23 | 1 | 112 | 2863 | ||||||||||||||||||||||||||||
| 34922 | 12/2/2022 4:52:39 AM | 3/13/2023 10:09:43 AM | Change of ownership | Property has been transferred in March 2022 all services should be billed to the new owner<div><br></div><div>QRC RESPONSE: Query Closed Change of ownership has been allocated to the Billing and Rates Departments on 13.03.2023 for finalization. Kindly review the March 2023 to April 2023 statements for progress updates. Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund: 1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account 2. Bank confirmation letter or 1 month stamped bank statement</div> | 27 | 3 | 30012 | 5 | 2 | 23 | 6 | 122 | 3/13/2023 10:09:43 AM | 144105 | 3 | 2863 | 3 | ||||||||||||||||||||||||
| 979863 | 37738 | 12/2/2022 4:45:41 AM | 12/2/2022 4:45:42 AM | IVR call: balance | Received call for balance for account 10242897 undefined | 7 | 2 | 23059 | 78 | ||||||||||||||||||||||||||||||||
| 979847 | 37737 | 12/2/2022 4:33:22 AM | 12/2/2022 4:33:22 AM | IVR call: balance | Received call for balance for account 10076500 undefined | 7 | 2 | 6473 | 78 | ||||||||||||||||||||||||||||||||
| 979842 | 37736 | 12/2/2022 4:28:38 AM | 12/2/2022 4:28:39 AM | IVR call: balance | Received call for balance for account 10076500 undefined | 7 | 2 | 6473 | 78 | ||||||||||||||||||||||||||||||||
| 979839 | 37735 | 12/2/2022 4:24:49 AM | 12/2/2022 4:24:50 AM | IVR call: balance | Received call for balance for account 10262036 undefined | 7 | 2 | 22614 | 78 | ||||||||||||||||||||||||||||||||
| 979837 | 37734 | 12/2/2022 4:15:25 AM | 12/2/2022 4:15:39 AM | IVR call: statement | Received call for statement for account 10430383 sent message: 31942 | 8 | 2 | 12895 | 79 | ||||||||||||||||||||||||||||||||
| 979835 | 37733 | 12/2/2022 4:09:57 AM | 12/2/2022 4:09:57 AM | IVR call: balance | Received call for balance for account 10007541 undefined | 7 | 2 | 6383 | 78 | ||||||||||||||||||||||||||||||||
| 979833 | 37732 | 12/2/2022 3:52:12 AM | 12/2/2022 3:52:28 AM | IVR call: statement | Received call for statement for account 10014087 sent message: 31941 | 8 | 2 | 81 | 79 | ||||||||||||||||||||||||||||||||
| 979832 | 37731 | 12/2/2022 3:51:30 AM | 12/2/2022 3:51:31 AM | IVR call: balance | Received call for balance for account 10014087 undefined | 7 | 2 | 81 | 78 | ||||||||||||||||||||||||||||||||
| 979829 | 37730 | 12/2/2022 2:14:04 AM | 12/2/2022 2:14:30 AM | IVR call: statement | Received call for statement for account 10377258 sent message: 31940 | 8 | 2 | 30011 | 79 | ||||||||||||||||||||||||||||||||
| 979828 | 37729 | 12/2/2022 2:13:07 AM | 12/2/2022 2:13:08 AM | IVR call: balance | Received call for balance for account 10377428 undefined | 7 | 2 | 27595 | 78 |