Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 980078 | 37762 | 12/2/2022 7:05:50 AM | 12/2/2022 7:05:51 AM | IVR call: balance | Received call for balance for account 10364726 undefined | 7 | 2 | 26045 | 78 | ||||||||||||||||||||||||||||||||
| 980073 | 37761 | 12/2/2022 7:03:31 AM | 12/2/2022 7:03:31 AM | IVR call: balance | Received call for balance for account 10022801 undefined | 7 | 2 | 30019 | 78 | ||||||||||||||||||||||||||||||||
| 37760 | 12/2/2022 6:59:32 AM | 12/2/2022 6:59:34 AM | Late termination query | Account must be terminated. | 5 | 2 | 30018 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 37758 | 12/2/2022 6:58:03 AM | 12/2/2022 6:58:05 AM | Blocked | My lights gets blocked and I need your plumbers to sort it | 23 | 3 | 11624 | 5 | 2 | 23 | 2 | 111 | 3001 | ||||||||||||||||||||||||||||
| 37758 | 12/2/2022 6:55:21 AM | 1/8/2023 9:01:59 AM | Overbilled | As it is a 2 way connection mine is not leaking and BCM side is leaking I stay at an estate we have in-house plumbers for the estate asked them to check <div><br></div><div><b>QRC RESPONSE</b>: There is no identifiable query as the account was last paid in 2022-08. Kindly visit your nearest credit control offices for assistance in settlement of the arrears.</div> | 27 | 3 | 11624 | 17 | 2 | 23 | 1 | 96 | 1/8/2023 9:01:58 AM | 141369 | 15 | 3001 | 15 | ||||||||||||||||||||||||
| 980063 | 37759 | 12/2/2022 6:52:08 AM | 12/2/2022 6:52:09 AM | IVR call: balance | Received call for balance for account 10347725 undefined | 7 | 2 | 6082 | 78 | ||||||||||||||||||||||||||||||||
| 980049 | 37757 | 12/2/2022 6:46:10 AM | 12/2/2022 6:46:11 AM | IVR call: balance | Received call for balance for account 20336811 undefined | 7 | 2 | 7153 | 78 | ||||||||||||||||||||||||||||||||
| 980048 | 37756 | 12/2/2022 6:45:30 AM | 12/2/2022 6:45:31 AM | IVR call: balance | Received call for balance for account 20336811 undefined | 7 | 2 | 7153 | 78 | ||||||||||||||||||||||||||||||||
| 980043 | 37755 | 12/2/2022 6:44:30 AM | 12/2/2022 6:44:31 AM | IVR call: balance | Received call for balance for account 20336811 undefined | 7 | 2 | 7153 | 78 | ||||||||||||||||||||||||||||||||
| 980039 | 37754 | 12/2/2022 6:43:24 AM | 12/2/2022 6:43:25 AM | IVR call: balance | Received call for balance for account 10346523 undefined | 7 | 2 | 7151 | 78 | ||||||||||||||||||||||||||||||||
| 980037 | 37753 | 12/2/2022 6:42:39 AM | 12/2/2022 6:42:40 AM | IVR call: balance | Received call for balance for account 10346523 undefined | 7 | 2 | 7151 | 78 | ||||||||||||||||||||||||||||||||
| 980036 | 37752 | 12/2/2022 6:42:07 AM | 12/2/2022 6:42:08 AM | IVR call: balance | Received call for balance for account 10024802 undefined | 7 | 2 | 4369 | 78 | ||||||||||||||||||||||||||||||||
| 17456 | 12/2/2022 6:34:16 AM | 12/2/2022 6:34:19 AM | Payments not reflecting accurately on my billing | Account number 10434570 does not reflect account balance correctly. | 23 | 3 | 16894 | 15 | 2 | 23 | 1 | 50 | 1012 | ||||||||||||||||||||||||||||
| 980002 | 37751 | 12/2/2022 6:30:05 AM | 12/2/2022 6:30:22 AM | IVR call: statement | Received call for statement for account 10169561 sent message: 31953 | 8 | 2 | 6220 | 79 | ||||||||||||||||||||||||||||||||
| 980000 | 37750 | 12/2/2022 6:28:50 AM | 12/2/2022 6:28:51 AM | IVR call: balance | Received call for balance for account 10169561 undefined | 7 | 2 | 6220 | 78 | ||||||||||||||||||||||||||||||||
| 979990 | 37749 | 12/2/2022 6:25:44 AM | 12/2/2022 6:25:45 AM | IVR call: balance | Received call for balance for account 10000414 undefined | 7 | 2 | 1236 | 78 | ||||||||||||||||||||||||||||||||
| 979986 | 37748 | 12/2/2022 6:24:56 AM | 12/2/2022 6:24:57 AM | IVR call: balance | Received call for balance for account 10000414 undefined | 7 | 2 | 1236 | 78 | ||||||||||||||||||||||||||||||||
| 37746 | 12/2/2022 6:23:32 AM | 1/7/2023 8:24:31 AM | Statements | Please email the monthly statements for Faram Estate cc Account no: 10168217 to maryannt863@gmail.com<div><b>QRC Response:</b></div><div><b>Email updated</b></div> | 27 | 3 | 30016 | 5 | 2 | 23 | 8 | 50 | 1/7/2023 8:24:31 AM | 17 | 3000 | 17 | |||||||||||||||||||||||||
| 979982 | 37747 | 12/2/2022 6:23:28 AM | 12/2/2022 6:23:29 AM | IVR call: balance | Received call for balance for account 10012993 undefined | 7 | 2 | 9944 | 78 | ||||||||||||||||||||||||||||||||
| 979951 | 37745 | 12/2/2022 6:09:08 AM | 12/2/2022 6:09:08 AM | IVR call: balance | Received call for balance for account 10387146 undefined | 7 | 2 | 13832 | 78 |