Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 980458 | 37802 | 12/2/2022 9:33:34 AM | 12/2/2022 9:33:36 AM | IVR call: balance | Received call for balance for account 10008485 undefined | 7 | 2 | 15470 | 78 | ||||||||||||||||||||||||||||||||
| 37801 | 12/2/2022 9:33:32 AM | 12/2/2022 9:33:35 AM | no water services charged to account. | No water services charged to account. | 6 | 3 | 30027 | 21 | 4 | 2 | 23 | 1 | 113 | 21 | |||||||||||||||||||||||||||
| 980447 | 37800 | 12/2/2022 9:17:13 AM | 12/2/2022 9:17:40 AM | IVR call: statement | Received call for statement for account 20230029 sent message: 31980 | 8 | 2 | 27702 | 79 | ||||||||||||||||||||||||||||||||
| 980443 | 37799 | 12/2/2022 9:16:29 AM | 12/2/2022 9:16:29 AM | IVR call: balance | Received call for balance for account 10153498 undefined | 7 | 2 | 23205 | 78 | ||||||||||||||||||||||||||||||||
| 980440 | 37798 | 12/2/2022 9:15:44 AM | 12/2/2022 9:16:33 AM | IVR call: statement | Received call for statement for account 20230029 sent message: 31979 | 8 | 2 | 27702 | 79 | ||||||||||||||||||||||||||||||||
| 980432 | 37797 | 12/2/2022 9:14:50 AM | 12/2/2022 9:14:50 AM | IVR call: balance | Received call for balance for account 20230029 undefined | 7 | 2 | 27702 | 78 | ||||||||||||||||||||||||||||||||
| 37796 | 12/2/2022 9:11:21 AM | 12/13/2022 12:28:44 PM | water | water leak credit applied for 02/2021-02/2022 period ave 7<br/><b>Journal Number</b>: [271009]<br/><b>Journal Amount</b>: [66081.00] | 27 | 3 | 30026 | 12 | 17 | 2 | 23 | 1 | 96 | 12/13/2022 12:28:35 PM | 2 | 12 | 2 | ||||||||||||||||||||||||
| 37794 | 12/2/2022 8:58:23 AM | 12/6/2022 7:23:56 AM | water | water leak rebate applied.<br/><b>Journal Number</b>: [271000]<br/><b>Journal Amount</b>: [217370.41] | 27 | 3 | 30025 | 12 | 17 | 4 | 23 | 1 | 96 | 12/6/2022 7:23:48 AM | 2 | 12 | 2 | ||||||||||||||||||||||||
| 980405 | 37795 | 12/2/2022 8:58:06 AM | 12/2/2022 8:58:34 AM | IVR call: meter-reading | Received call for meter-reading for account 10385792 Meter reading: [0789] Meter type: [water] | 10 | 2 | 24464 | 81 | ||||||||||||||||||||||||||||||||
| 980387 | 37793 | 12/2/2022 8:51:56 AM | 12/2/2022 8:51:56 AM | IVR call: balance | Received call for balance for account 10111516 undefined | 7 | 2 | 9872 | 78 | ||||||||||||||||||||||||||||||||
| 980344 | 37792 | 12/2/2022 8:39:02 AM | 12/2/2022 8:39:02 AM | IVR call:? | Received call for ? for account 10272822 | 9707 | |||||||||||||||||||||||||||||||||||
| 980336 | 37791 | 12/2/2022 8:37:28 AM | 12/2/2022 8:37:29 AM | IVR call: balance | Received call for balance for account 10004425 undefined | 7 | 2 | 30024 | 78 | ||||||||||||||||||||||||||||||||
| 980332 | 37790 | 12/2/2022 8:35:51 AM | 12/2/2022 8:36:14 AM | IVR call: statement | Received call for statement for account 20048186 sent message: 31976 | 8 | 2 | 11335 | 79 | ||||||||||||||||||||||||||||||||
| 980315 | 37789 | 12/2/2022 8:32:48 AM | 12/2/2022 8:32:49 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 980284 | 37787 | 12/2/2022 8:22:34 AM | 12/2/2022 8:22:34 AM | IVR call:? | Received call for ? for account 10344679 | 25911 | |||||||||||||||||||||||||||||||||||
| 980280 | 37786 | 12/2/2022 8:18:34 AM | 12/2/2022 8:18:53 AM | IVR call: statement | Received call for statement for account 10190173 sent message: 31975 | 8 | 2 | 4212 | 79 | ||||||||||||||||||||||||||||||||
| 980277 | 37785 | 12/2/2022 8:17:31 AM | 12/2/2022 8:17:32 AM | IVR call: balance | Received call for balance for account 10190173 undefined | 7 | 2 | 4212 | 78 | ||||||||||||||||||||||||||||||||
| 980251 | 37784 | 12/2/2022 8:07:49 AM | 12/2/2022 8:07:50 AM | IVR call: balance | Received call for balance for account 10008881 undefined | 7 | 2 | 4984 | 78 | ||||||||||||||||||||||||||||||||
| 980250 | 37783 | 12/2/2022 8:06:57 AM | 12/2/2022 8:06:58 AM | IVR call: balance | Received call for balance for account 10206864 undefined | 7 | 2 | 5207 | 78 | ||||||||||||||||||||||||||||||||
| 980245 | 37782 | 12/2/2022 8:05:56 AM | 12/2/2022 8:05:57 AM | IVR call: balance | Received call for balance for account 10008881 undefined | 7 | 2 | 4984 | 78 |