Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 982571 | 37997 | 12/5/2022 10:02:37 AM | 12/5/2022 10:02:39 AM | IVR call: balance | Received call for balance for account 10174924 undefined | 7 | 2 | 25424 | 78 | ||||||||||||||||||||||||||||||||
| 982563 | 37996 | 12/5/2022 9:56:17 AM | 12/5/2022 9:56:18 AM | IVR call: balance | Received call for balance for account 10016171 undefined | 7 | 2 | 17794 | 78 | ||||||||||||||||||||||||||||||||
| 37995 | 12/5/2022 9:49:45 AM | 1/21/2023 5:44:50 AM | water | water meter fixed by water works ref no 805997 | 6 | 3 | 30075 | 110 | 17 | 2 | 23 | 1 | 96 | 141704 | 205 | ||||||||||||||||||||||||||
| 982547 | 37994 | 12/5/2022 9:44:37 AM | 12/5/2022 9:44:54 AM | IVR call: statement | Received call for statement for account 10400382 sent message: 32121 | 8 | 2 | 17240 | 79 | ||||||||||||||||||||||||||||||||
| 37993 | 12/5/2022 9:43:30 AM | 12/5/2022 9:43:33 AM | sewerage charged for year,2021 fin year..Please investigate. | Sewerage charged for full fin year 2021. | 6 | 3 | 30074 | 21 | 15 | 2 | 23 | 1 | 50 | 21 | |||||||||||||||||||||||||||
| 982531 | 37992 | 12/5/2022 9:38:02 AM | 12/5/2022 9:38:24 AM | IVR call: statement | Received call for statement for account 10262502 sent message: 32118 | 8 | 2 | 29503 | 79 | ||||||||||||||||||||||||||||||||
| 19938 | 12/5/2022 9:34:32 AM | 12/5/2022 9:34:34 AM | Statement | Please email latest statement to elio@sondelani.co.za | 23 | 3 | 21980 | 5 | 2 | 23 | 8 | 50 | 1473 | ||||||||||||||||||||||||||||
| 982517 | 37991 | 12/5/2022 9:30:45 AM | 12/5/2022 9:30:46 AM | IVR call: balance | Received call for balance for account 10174924 undefined | 7 | 2 | 25424 | 78 | ||||||||||||||||||||||||||||||||
| 37990 | 12/5/2022 9:27:42 AM | 12/5/2022 9:27:44 AM | refuse being charged and is paid by body corp | Refuse being charged and is paid by body corp | 6 | 3 | 30073 | 21 | 5 | 2 | 23 | 4 | 120 | 21 | |||||||||||||||||||||||||||
| 982506 | 37989 | 12/5/2022 9:24:13 AM | 12/5/2022 9:24:33 AM | IVR call: statement | Received call for statement for account 10358991 sent message: 32111 | 8 | 2 | 21980 | 79 | ||||||||||||||||||||||||||||||||
| 37988 | 12/5/2022 9:22:17 AM | 12/5/2022 9:22:21 AM | late termination | transfer water meter from 10383075 to 10439194. | 6 | 3 | 30072 | 112 | 4 | 2 | 23 | 1 | 113 | 203 | |||||||||||||||||||||||||||
| 982483 | 37987 | 12/5/2022 9:19:45 AM | 12/5/2022 9:19:46 AM | IVR call: balance | Received call for balance for account 10174924 undefined | 7 | 2 | 25424 | 78 | ||||||||||||||||||||||||||||||||
| 982473 | 37986 | 12/5/2022 9:16:59 AM | 12/5/2022 9:17:01 AM | IVR call: balance | Received call for balance for account 10241474 undefined | 7 | 2 | 14929 | 78 | ||||||||||||||||||||||||||||||||
| 982450 | 37985 | 12/5/2022 9:06:57 AM | 12/5/2022 9:07:16 AM | IVR call: statement | Received call for statement for account 10018630 sent message: 32108 | 8 | 2 | 13549 | 79 | ||||||||||||||||||||||||||||||||
| 37984 | 12/5/2022 8:44:21 AM | 1/21/2023 9:49:21 AM | WATER LEAK | WATER LEAK FIXED, PLUMBERS LETTER SUBMITTED | 23 | 3 | 30071 | 210 | 17 | 3 | 23 | 1 | 96 | 141730 | 1516 | 1516 | |||||||||||||||||||||||||
| 37982 | 12/5/2022 8:43:29 AM | 12/5/2022 8:43:30 AM | LAT TERMINATION | PLEASE TRANSFER REFUSE TO THE ACTIVE ACCOUNT. | 6 | 3 | 30070 | 114 | 5 | 2 | 23 | 4 | 116 | 201 | |||||||||||||||||||||||||||
| 982391 | 37983 | 12/5/2022 8:40:57 AM | 12/5/2022 8:40:58 AM | IVR call: balance | Received call for balance for account 10199509 undefined | 7 | 2 | 6194 | 78 | ||||||||||||||||||||||||||||||||
| 982385 | 37981 | 12/5/2022 8:39:00 AM | 12/5/2022 8:39:01 AM | IVR call: balance | Received call for balance for account 10401520 undefined | 7 | 2 | 27296 | 78 | ||||||||||||||||||||||||||||||||
| 37978 | 12/5/2022 8:37:38 AM | 12/5/2022 8:37:42 AM | water | consumer is being on two meters close all meters and reverse charges | 6 | 3 | 30069 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | |||||||||||||||||||||||||||
| 982377 | 37980 | 12/5/2022 8:37:31 AM | 12/5/2022 8:37:32 AM | IVR call: balance | Received call for balance for account 10360206 undefined | 7 | 2 | 2067 | 78 |