Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 983009 | 38035 | 12/5/2022 2:38:17 PM | 12/5/2022 2:38:18 PM | IVR call:? | Received call for ? for account 20112804 | 30095 | |||||||||||||||||||||||||||||||||||
| 983000 | 38034 | 12/5/2022 2:16:14 PM | 12/5/2022 2:16:14 PM | IVR call: balance | Received call for balance for account 10354613 undefined | 7 | 2 | 30094 | 78 | ||||||||||||||||||||||||||||||||
| 982997 | 38033 | 12/5/2022 2:14:44 PM | 12/5/2022 2:14:44 PM | IVR call: balance | Received call for balance for account 10009322 undefined | 7 | 2 | 8510 | 78 | ||||||||||||||||||||||||||||||||
| 982983 | 38032 | 12/5/2022 2:01:34 PM | 12/5/2022 2:01:35 PM | IVR call: balance | Received call for balance for account 10412412 undefined | 7 | 2 | 2815 | 78 | ||||||||||||||||||||||||||||||||
| 17762 | 12/5/2022 1:46:56 PM | 3/12/2023 9:37:25 AM | Interim Electricity Readings for 2 months | Electricity Meter nr 16242503 on account nr 1028686 for 3 Park Gates has not been read since the 31/08/2022. We attach photo of meter reading kWh reading dated 07Dec2022 and showing 614924.32kWh. We are disputing the kVa readings on our account dated 22/10/2022 with reading dated 22/10/2022 for 60kVa and account dated 26/11/2022 with reading dated 27/11/2022 for 61kVa. (Note reading date is after the account was sent)<div><br></div><div>Account nr 102768686 for 3Park Gates has meter Nr CEJK0455 upgraded with meter nr 200911269. We are still being billed with interim readings for the removed meter nr CEJK0455 . (This part of information is from query ref#94380 which was closed as two queries were opened under the same account number). Kindly attend to this component as well.</div> | 23 | 3 | 19224 | 5 | 2 | 23 | 2 | 111 | 140901 | 1088 | 214 | ||||||||||||||||||||||||||
| 982924 | 38031 | 12/5/2022 1:19:23 PM | 12/5/2022 1:19:44 PM | IVR call: statement | Received call for statement for account 10282186 sent message: 32150 | 8 | 2 | 11461 | 79 | ||||||||||||||||||||||||||||||||
| 38030 | 12/5/2022 1:16:13 PM | 4/29/2023 10:44:13 AM | water | please apply six months policy for the period 2021/07/08 - 2022/06/06.<div><br></div><div><b>qrc response</b></div><div><b>six months policy adjustment done on 21/01/2023, journal waiting to be authorized</b></div><br/><b>Journal Number</b>: [528671]<br/><b>Journal Amount</b>: [-R17585.89] | 27 | 3 | 30093 | 110 | 15 | 2 | 23 | 1 | 101 | 4/29/2023 10:44:03 AM | 141739 | 3 | 205 | 3 | |||||||||||||||||||||||
| 982906 | 38029 | 12/5/2022 1:13:56 PM | 12/5/2022 1:14:15 PM | IVR call: statement | Received call for statement for account 10160389 sent message: 32147 | 8 | 2 | 5936 | 79 | ||||||||||||||||||||||||||||||||
| 982901 | 38028 | 12/5/2022 1:12:35 PM | 12/5/2022 1:12:36 PM | IVR call: balance | Received call for balance for account 10160389 undefined | 7 | 2 | 5936 | 78 | ||||||||||||||||||||||||||||||||
| 38027 | 12/5/2022 1:01:25 PM | 1/21/2023 11:51:08 AM | water | <div><br></div><div>meter leak reported by water works ref no 684663</div> | 30 | 3 | 30092 | 110 | 17 | 2 | 23 | 1 | 96 | 141742 | 205 | 15 | |||||||||||||||||||||||||
| 982870 | 38026 | 12/5/2022 12:50:35 PM | 12/5/2022 12:50:37 PM | IVR call: balance | Received call for balance for account 10278859 undefined | 7 | 2 | 9215 | 78 | ||||||||||||||||||||||||||||||||
| 982856 | 38025 | 12/5/2022 12:44:53 PM | 12/5/2022 12:44:54 PM | IVR call:? | Received call for ? for account 20563042 | 30090 | |||||||||||||||||||||||||||||||||||
| 982842 | 38024 | 12/5/2022 12:36:48 PM | 12/5/2022 12:36:49 PM | IVR call: balance | Received call for balance for account 10044511 undefined | 7 | 2 | 25017 | 78 | ||||||||||||||||||||||||||||||||
| 982807 | 38023 | 12/5/2022 12:21:41 PM | 12/5/2022 12:21:42 PM | IVR call: balance | Received call for balance for account 10036696 undefined | 7 | 2 | 13741 | 78 | ||||||||||||||||||||||||||||||||
| 38022 | 12/5/2022 12:21:22 PM | 12/5/2022 12:21:46 PM | WATER | HIGH WATER CONSUMPTION, CONSUMER TO SEEK A PLUMBER TO CHECK THE PROPERTY FOR ANY LEAKS | 23 | 3 | 30089 | 210 | 17 | 3 | 23 | 1 | 96 | 1516 | 1516 | ||||||||||||||||||||||||||
| 982788 | 38021 | 12/5/2022 12:09:59 PM | 12/5/2022 12:10:00 PM | IVR call: balance | Received call for balance for account 10285180 undefined | 7 | 2 | 6914 | 78 | ||||||||||||||||||||||||||||||||
| 982786 | 38020 | 12/5/2022 12:08:56 PM | 12/5/2022 12:08:57 PM | IVR call: balance | Received call for balance for account 10371099 undefined | 7 | 2 | 6913 | 78 | ||||||||||||||||||||||||||||||||
| 982784 | 38019 | 12/5/2022 12:08:04 PM | 12/5/2022 12:08:05 PM | IVR call: balance | Received call for balance for account 10152663 undefined | 7 | 2 | 6912 | 78 | ||||||||||||||||||||||||||||||||
| 982782 | 38018 | 12/5/2022 12:07:06 PM | 12/5/2022 12:07:07 PM | IVR call: balance | Received call for balance for account 10036353 undefined | 7 | 2 | 6909 | 78 | ||||||||||||||||||||||||||||||||
| 982777 | 38017 | 12/5/2022 12:02:49 PM | 12/5/2022 12:03:11 PM | IVR call: statement | Received call for statement for account 10427819 sent message: 32141 | 8 | 2 | 30087 | 79 |