Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
983517 38074 12/6/2022 7:54:46 AM 12/6/2022 7:54:47 AM IVR call: balance Received call for balance for account 10440881 undefined 7 2 30104 78
983508 38073 12/6/2022 7:50:34 AM 12/6/2022 7:50:35 AM IVR call: balance Received call for balance for account 20336811 undefined 7 2 7153 78
983507 38072 12/6/2022 7:49:35 AM 12/6/2022 7:49:36 AM IVR call: balance Received call for balance for account 10346523 undefined 7 2 7151 78
983505 38071 12/6/2022 7:48:49 AM 12/6/2022 7:48:49 AM IVR call: balance Received call for balance for account 10346523 undefined 7 2 7151 78
38069 12/6/2022 7:48:06 AM 12/6/2022 7:51:45 AM water late termination for water  6 3 30102 110 4 2 23 1 113 140739 205
983497 38068 12/6/2022 7:40:48 AM 12/6/2022 7:40:49 AM IVR call: balance Received call for balance for account 10262943 undefined 7 2 17935 78
983495 38067 12/6/2022 7:39:21 AM 12/6/2022 7:39:40 AM IVR call: statement Received call for statement for account 10262943 sent message: 32177 8 2 17935 79
983479 38066 12/6/2022 7:33:26 AM 12/6/2022 7:33:27 AM IVR call: balance Received call for balance for account 10012151 undefined 7 2 22187 78
983472 38065 12/6/2022 7:31:36 AM 12/6/2022 7:31:37 AM IVR call: balance Received call for balance for account 10330424 undefined 7 2 17512 78
38064 12/6/2022 7:22:10 AM 12/6/2022 7:22:11 AM Reversal of availability charges Hi<div>Please reverse the availabilities and fire levy as the properties are still valued under the parent and have not been registered to individuals yet.<br></div> 23 3 30100 20 5 2 23 3 105 20
2103 12/6/2022 7:21:03 AM 1/21/2023 5:32:24 AM 10364633 <div>The debtor cant use 60kl for 2 years and use 83kl for one month.<br></div><div>2020/10/12 83.000 (1 month)</div><div>2020/09/10&nbsp; 60.000&nbsp; (2 years)</div><div><br></div><div><br></div><div><b>QRC RESPONSE: Can you kindly ask a plumber to evaluate the house and for any leaks.</b></div><div><b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;There after can you kindly provide us with a plumbers letter so that we can do an adjustment&nbsp;&nbsp;</b></div><div><b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; on the account.&nbsp; &nbsp;&nbsp;</b></div><div></div> 5 3 1934 207 17 4 23 1 111 141699 1208 15
38063 12/6/2022 7:18:50 AM 3/12/2023 7:42:48 AM Late termination Hi<div><br></div><div>Please urgently assist in reversing the duplicated refuse and sewerage and finalising the water on account 10320920 BCMM as the property was registered to ML Mambu account 10438696 on 12 February 2021.</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Query referred to Billing on 12.03.2023 to terminate previous owner acc: 10320920&nbsp;</div> 27 3 30099 20 5 2 23 6 122 3/12/2023 7:42:48 AM 143977 3 20 3
983414 38062 12/6/2022 7:10:17 AM 12/6/2022 7:10:19 AM IVR call: balance Received call for balance for account 10194163 undefined 7 2 4316 78
983403 38061 12/6/2022 7:08:57 AM 12/6/2022 7:08:58 AM IVR call: balance Received call for balance for account 10194163 undefined 7 2 4316 78
983401 38060 12/6/2022 7:07:55 AM 12/6/2022 7:08:22 AM IVR call: statement Received call for statement for account 10428578 sent message: 32166 8 2 5762 79
983328 38059 12/6/2022 6:45:49 AM 12/6/2022 6:46:09 AM IVR call: meter-reading Received call for meter-reading for account 10277027 Meter reading: [5076] Meter type: [water] 10 2 29253 81
983320 38058 12/6/2022 6:43:54 AM 12/6/2022 6:43:55 AM IVR call: balance Received call for balance for account 10319059 undefined 7 2 25660 78
983311 38057 12/6/2022 6:42:30 AM 12/6/2022 6:42:31 AM IVR call: balance Received call for balance for account 10319059 undefined 7 2 25660 78
983279 38056 12/6/2022 6:25:18 AM 12/6/2022 6:25:19 AM IVR call: balance Received call for balance for account 10394297 undefined 7 2 27074 78
983226 38055 12/6/2022 5:25:13 AM 12/6/2022 5:25:42 AM IVR call: statement Received call for statement for account 20112804 sent message: 32165 8 2 30095 79