Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
984171 38133 12/6/2022 1:31:37 PM 12/6/2022 1:31:38 PM IVR call: balance Received call for balance for account 10111874 undefined 7 2 25471 78
24002 12/6/2022 1:20:26 PM 12/6/2022 1:20:27 PM Water query The six months policy must be applied to the account. 5 2 24808 34 77 34
984132 38131 12/6/2022 1:17:12 PM 12/6/2022 1:17:13 PM IVR call: balance Received call for balance for account 10069421 undefined 7 2 13578 78
984134 38130 12/6/2022 1:16:55 PM 12/6/2022 1:16:55 PM IVR call: balance Received call for balance for account 10198545 undefined 7 2 4193 78
984121 38128 12/6/2022 1:15:39 PM 12/6/2022 1:15:40 PM IVR call: balance Received call for balance for account 10069421 undefined 7 2 13578 78
984118 38127 12/6/2022 1:15:03 PM 12/6/2022 1:15:23 PM IVR call: statement Received call for statement for account 10351555 sent message: 32241 8 2 5054 79
38126 12/6/2022 1:04:00 PM 1/22/2023 6:57:14 AM WATER LEAK WATER LEAK FIXED, AFFIDAVIT SUBMITTED&nbsp;<div><b><u>QRC RESPONSE</u></b>: Kindly attach leak letter as proof that the leak was fixed.<br><div><br></div></div> 23 3 30132 210 17 3 23 1 96 141764 1516 6
984085 38125 12/6/2022 1:01:28 PM 12/6/2022 1:01:29 PM IVR call: balance Received call for balance for account 10410003 undefined 7 2 4119 78
984062 38124 12/6/2022 12:54:32 PM 12/6/2022 12:54:33 PM IVR call: balance Received call for balance for account 10269753 undefined 7 2 27313 78
984053 38123 12/6/2022 12:52:32 PM 12/6/2022 12:52:33 PM IVR call: balance Received call for balance for account 10262036 undefined 7 2 22614 78
984043 38122 12/6/2022 12:50:55 PM 12/6/2022 12:50:56 PM IVR call: balance Received call for balance for account 10269753 undefined 7 2 27313 78
38119 12/6/2022 12:49:57 PM 12/6/2022 12:50:01 PM water please apply six months policy for May 2022 meter no. 202031839.<div>please split consumption June 2022 meter no.140865324 consumer was charged 15834.15&nbsp;</div><div>with reading 251 for one day.</div> 6 3 30130 112 15 2 23 1 101 203
984039 38121 12/6/2022 12:46:42 PM 12/6/2022 12:46:42 PM IVR call: balance Received call for balance for account 10420905 undefined 7 2 14864 78
984038 38120 12/6/2022 12:46:02 PM 12/6/2022 12:46:03 PM IVR call: balance Received call for balance for account 10399464 undefined 7 2 5511 78
984030 38118 12/6/2022 12:40:42 PM 12/6/2022 12:40:43 PM IVR call: balance Received call for balance for account 10240834 undefined 7 2 51 78
984027 38117 12/6/2022 12:39:06 PM 12/6/2022 12:39:06 PM IVR call:? Received call for ? for account 10415721 19329
984028 38116 12/6/2022 12:39:00 PM 12/6/2022 12:39:17 PM IVR call: statement Received call for statement for account 10240834 sent message: 32236 8 2 51 79
984019 38115 12/6/2022 12:35:30 PM 12/6/2022 12:35:31 PM IVR call: balance Received call for balance for account 10180863 undefined 7 2 7028 78
984018 38114 12/6/2022 12:34:29 PM 12/6/2022 12:34:30 PM IVR call: balance Received call for balance for account 10180863 undefined 7 2 7028 78
984001 38113 12/6/2022 12:26:45 PM 12/6/2022 12:26:46 PM IVR call: balance Received call for balance for account 10394996 undefined 7 2 6951 78