Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 985019 | 38192 | 12/7/2022 9:27:53 AM | 12/7/2022 9:28:11 AM | IVR call: statement | Received call for statement for account 10280395 sent message: 32305 | 8 | 2 | 28923 | 79 | ||||||||||||||||||||||||||||||||
| 38191 | 12/7/2022 9:17:41 AM | 3/10/2023 12:30:51 PM | incorrect water meter | consumer is being charged with an incorrect water meter. | 23 | 3 | 30158 | 112 | 17 | 2 | 1 | 1 | 111 | 140800 | 203 | 11 | |||||||||||||||||||||||||
| 38190 | 12/7/2022 9:12:24 AM | 12/7/2022 12:18:47 PM | INCORRECT READINGS | ELECTRICITY CLOSING READING 748885 2018.05.02 AND LATE TERMINATION<br/><b>Journal Number</b>: [289378] | 24 | 3 | 30157 | 4 | 5 | 2 | 23 | 2 | 111 | 4 | 4 | ||||||||||||||||||||||||||
| 38189 | 12/7/2022 9:04:25 AM | 12/13/2022 12:27:17 PM | water | QRC Response:DATE 7/12/2022<div>Leak credit applied for n06/2022 Billing ave6</div><div>Journal submited for riview and authorisation.<br><div><br></div></div><br/><b>Journal Number</b>: [289300]<br/><b>Journal Amount</b>: [79246.89] | 27 | 3 | 30156 | 12 | 17 | 2 | 23 | 1 | 96 | 12/13/2022 12:27:11 PM | 2 | 12 | 2 | ||||||||||||||||||||||||
| 21009 | 12/7/2022 8:18:30 AM | 12/7/2022 8:18:33 AM | split consumption | please split consumption from October 2022. | 6 | 3 | 20833 | 112 | 17 | 2 | 23 | 1 | 111 | 203 | |||||||||||||||||||||||||||
| 984881 | 38188 | 12/7/2022 8:18:23 AM | 12/7/2022 8:18:24 AM | IVR call: balance | Received call for balance for account 10034164 undefined | 7 | 2 | 5602 | 78 | ||||||||||||||||||||||||||||||||
| 984843 | 38187 | 12/7/2022 8:02:37 AM | 12/7/2022 8:02:37 AM | IVR call: balance | Received call for balance for account 20026175 undefined | 7 | 2 | 30155 | 78 | ||||||||||||||||||||||||||||||||
| 984842 | 38186 | 12/7/2022 8:02:20 AM | 12/7/2022 8:02:21 AM | IVR call: balance | Received call for balance for account 10052984 undefined | 7 | 2 | 10488 | 78 | ||||||||||||||||||||||||||||||||
| 984839 | 38185 | 12/7/2022 8:01:47 AM | 12/7/2022 8:01:47 AM | IVR call:? | Received call for ? for account 20026175 | 30155 | |||||||||||||||||||||||||||||||||||
| 984838 | 38184 | 12/7/2022 8:01:08 AM | 12/7/2022 8:01:09 AM | IVR call: balance | Received call for balance for account 10052984 undefined | 7 | 2 | 10488 | 78 | ||||||||||||||||||||||||||||||||
| 38182 | 12/7/2022 7:51:13 AM | 3/12/2023 10:53:26 AM | late termination | Good day<div> <br></div><div>Herewith letter confirming registration of transfer together with annexures.<br></div><div> <br></div><div>Kindly attend to the finalising and closing of the account in the name of the Sellers and the opening of the account in the name of the Purchasers.</div><div> </div><div>With thanks</div><div> <br></div><div>Kind regards</div><div><br></div><div>CINDY CLOETE</div><div>CONVEYANCING</div><div>SMITH TABATA ATTORNEYS | EAST LONDON</div><div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>Previous account has been terminated and new owner account created. </div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> | 27 | 3 | 30154 | 16 | 5 | 2 | 23 | 6 | 76 | 3/12/2023 10:53:26 AM | 144044 | 3 | 16 | 3 | |||||||||||||||||||||||
| 984827 | 38183 | 12/7/2022 7:51:05 AM | 12/7/2022 7:51:06 AM | IVR call: balance | Received call for balance for account 10007173 undefined | 7 | 2 | 4254 | 78 | ||||||||||||||||||||||||||||||||
| 984814 | 38181 | 12/7/2022 7:43:25 AM | 12/7/2022 7:43:25 AM | IVR call:? | Received call for ? for account 10001498 | 30153 | |||||||||||||||||||||||||||||||||||
| 24473 | 12/7/2022 7:39:28 AM | 2/3/2023 7:53:33 AM | fix leakage | fix under ground pipe that was leaking<div><b><u>QRC RESPONSE:</u></b> There is no water meter charging on the account.</div> | 27 | 3 | 25871 | 134 | 17 | 3 | 23 | 1 | 96 | 1/22/2023 6:42:12 AM | 142193 | 6 | 232 | 6 | |||||||||||||||||||||||
| 38180 | 12/7/2022 7:32:42 AM | 12/7/2022 7:32:44 AM | transfer of water meter | please transfer water meter from the previous owners acc no-10199856 acc was sold | 6 | 3 | 30152 | 145 | 4 | 2 | 23 | 1 | 113 | 780 | |||||||||||||||||||||||||||
| 984755 | 38179 | 12/7/2022 7:19:51 AM | 12/7/2022 7:19:52 AM | IVR call: balance | Received call for balance for account 10437832 undefined | 7 | 2 | 26336 | 78 | ||||||||||||||||||||||||||||||||
| 38173 | 12/7/2022 7:19:43 AM | 3/22/2023 6:01:43 AM | Water query | Leaking pipe repaired as per plumber's report submitted | 23 | 3 | 30148 | 140 | 17 | 3 | 23 | 1 | 96 | 238 | 778 | ||||||||||||||||||||||||||
| 984742 | 38178 | 12/7/2022 7:15:11 AM | 12/7/2022 7:15:37 AM | IVR call: statement | Received call for statement for account 10348732 sent message: 32281 | 8 | 2 | 8287 | 79 | ||||||||||||||||||||||||||||||||
| 984739 | 38177 | 12/7/2022 7:14:05 AM | 12/7/2022 7:14:27 AM | IVR call: statement | Received call for statement for account 10273541 sent message: 32280 | 8 | 2 | 30150 | 79 | ||||||||||||||||||||||||||||||||
| 984738 | 38176 | 12/7/2022 7:13:38 AM | 12/7/2022 7:13:55 AM | IVR call: statement | Received call for statement for account 10347935 sent message: 32279 | 8 | 2 | 23335 | 79 |