Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
985470 38230 12/7/2022 5:03:15 PM 12/7/2022 5:03:36 PM IVR call: statement Received call for statement for account 20355162 sent message: 32351 8 2 16605 79
985469 12/7/2022 5:02:31 PM 12/7/2022 5:02:31 PM IVR call:? Received call for ? for account undefined
985466 38229 12/7/2022 4:51:41 PM 12/7/2022 4:51:42 PM IVR call: balance Received call for balance for account 10075429 undefined 7 2 8449 78
38228 12/7/2022 4:27:27 PM 12/7/2022 4:27:29 PM Water query High water bill in January 2022, February 2022, March 2022, April 2022, May 2022, July 2022 and October 2022. 5 2 30183 34 77 34
38227 12/7/2022 3:15:58 PM 12/7/2022 3:16:00 PM Water query High water bill in October 2021, December 2021, January 2022, February 2022, March 2022, April 2022, June 2022 and July 2022. 5 2 30181 34 77 34
985406 38226 12/7/2022 3:05:36 PM 12/7/2022 3:05:37 PM IVR call: balance Received call for balance for account 10044892 undefined 7 2 30179 78
985394 38225 12/7/2022 2:56:20 PM 12/7/2022 2:56:21 PM IVR call: balance Received call for balance for account 10262036 undefined 7 2 22614 78
985393 38224 12/7/2022 2:55:11 PM 12/7/2022 2:55:11 PM IVR call: balance Received call for balance for account 10186437 undefined 7 2 9220 78
985377 38223 12/7/2022 2:34:19 PM 12/7/2022 2:34:45 PM IVR call: statement Received call for statement for account 10288304 sent message: 32348 8 2 15981 79
985371 38222 12/7/2022 2:27:58 PM 12/7/2022 2:27:59 PM IVR call: balance Received call for balance for account 10273045 undefined 7 2 11499 78
38073 12/7/2022 1:56:03 PM 12/7/2022 1:56:04 PM Water query High water bill in October 2022 and November 2022. 5 2 7153 34 77 34
985338 38221 12/7/2022 1:50:00 PM 12/7/2022 1:50:01 PM IVR call: balance Received call for balance for account 10004564 undefined 7 2 5043 78
985335 38220 12/7/2022 1:49:09 PM 12/7/2022 1:49:09 PM IVR call: balance Received call for balance for account 10004564 undefined 7 2 5043 78
985329 38219 12/7/2022 1:47:49 PM 12/7/2022 1:47:50 PM IVR call: balance Received call for balance for account 10357824 undefined 7 2 3884 78
38217 12/7/2022 1:28:32 PM 12/7/2022 1:28:33 PM WATER PLEASE ASSIST WITH CHECK READING. 6 3 30177 114 17 2 23 1 112 201
38216 12/7/2022 12:38:55 PM 12/7/2022 12:39:50 PM LEAK IN PROPERTY <b>QRC RESPONSE</b><div><b>leak credit passed for 2019/2020 period, date captured 07/12/22, journal waiting to be authorized</b></div><br/><b>Journal Number</b>: [289621] 24 3 30176 11 17 2 23 1 96 140821 11 11
985226 38215 12/7/2022 12:34:42 PM 12/7/2022 12:34:43 PM IVR call: balance Received call for balance for account 10028046 undefined 7 2 14505 78
985225 38214 12/7/2022 12:31:18 PM 12/7/2022 12:31:47 PM IVR call: statement Received call for statement for account 10028046 sent message: 32343 8 2 14505 79
985218 38213 12/7/2022 12:20:57 PM 12/7/2022 12:20:58 PM IVR call: balance Received call for balance for account 10423460 undefined 7 2 28613 78
35601 12/7/2022 12:08:21 PM 4/29/2023 10:45:49 AM WATER PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 2020/12/09 - 2022/05/15 AND WATER METER LEAK FIXED BY W/W.<div><br></div><div><b>qrc response</b></div><div><b>six months policy adjustment done on 21/01/2023, journal waiting to be authorized</b></div><br/><b>Journal Number</b>: [528597]<br/><b>Journal Amount</b>: [-R23638.11] 27 3 28267 114 15 2 23 1 101 4/29/2023 10:45:42 AM 141726 3 201 3