Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
38250 12/8/2022 6:46:39 AM 1/21/2023 12:07:21 PM 6 mths policy on water 6 mhts policy on water.<div><br></div><div><b>qrc response</b></div><div><b>debt written off on account, no further&nbsp;adjustment due</b></div> 27 3 30187 21 15 2 23 1 101 1/21/2023 12:07:21 PM 141744 11 21 11
985653 38249 12/8/2022 6:42:52 AM 12/8/2022 6:42:53 AM IVR call: balance Received call for balance for account 10356277 undefined 7 2 17234 78
985628 38248 12/8/2022 6:17:08 AM 12/8/2022 6:17:09 AM IVR call: balance Received call for balance for account 10245195 undefined 7 2 19676 78
985626 38247 12/8/2022 6:16:23 AM 12/8/2022 6:16:24 AM IVR call: balance Received call for balance for account 10268570 undefined 7 2 4439 78
985623 38246 12/8/2022 6:15:37 AM 12/8/2022 6:15:38 AM IVR call: balance Received call for balance for account 10245195 undefined 7 2 19676 78
985619 38245 12/8/2022 6:11:52 AM 12/8/2022 6:11:53 AM IVR call: balance Received call for balance for account 10245195 undefined 7 2 19676 78
985615 38244 12/8/2022 6:09:28 AM 12/8/2022 6:09:29 AM IVR call: balance Received call for balance for account 10268570 undefined 7 2 4439 78
38243 12/8/2022 5:44:55 AM 3/14/2023 1:20:43 PM Water Query Water was charged high for the month of July and August 2021&nbsp; 27 3 30185 9 15 3 23 1 50 3/14/2023 1:20:43 PM 144210 11 9 11
985602 38242 12/8/2022 5:38:46 AM 12/8/2022 5:38:46 AM IVR call:? Received call for ? for account 10424680 6934
985584 38241 12/8/2022 5:05:54 AM 12/8/2022 5:05:55 AM IVR call: balance Received call for balance for account 10021482 undefined 7 2 28955 78
985583 38240 12/8/2022 5:05:04 AM 12/8/2022 5:05:05 AM IVR call: balance Received call for balance for account 10021482 undefined 7 2 28955 78
985554 38239 12/8/2022 4:27:51 AM 12/8/2022 4:27:52 AM IVR call: balance Received call for balance for account 10213178 undefined 7 2 26832 78
985550 38238 12/8/2022 4:26:22 AM 12/8/2022 4:26:40 AM IVR call: statement Received call for statement for account 10213178 sent message: 32355 8 2 26832 79
985545 38237 12/8/2022 4:24:43 AM 12/8/2022 4:24:44 AM IVR call: balance Received call for balance for account 10359321 undefined 7 2 13381 78
985533 38236 12/8/2022 4:19:03 AM 12/8/2022 4:19:26 AM IVR call: statement Received call for statement for account 10251255 sent message: 32354 8 2 3660 79
985521 38235 12/7/2022 8:56:45 PM 12/7/2022 8:56:46 PM IVR call: balance Received call for balance for account 10298586 undefined 7 2 7918 78
985520 38234 12/7/2022 8:56:04 PM 12/7/2022 8:56:05 PM IVR call: balance Received call for balance for account 10437038 undefined 7 2 22470 78
985508 38233 12/7/2022 6:24:12 PM 12/7/2022 6:24:13 PM IVR call: balance Received call for balance for account 10012096 undefined 7 2 935 78
985472 38232 12/7/2022 5:05:22 PM 12/7/2022 5:05:52 PM IVR call: statement Received call for statement for account 10436427 sent message: 32353 8 2 16604 79
985471 38231 12/7/2022 5:04:22 PM 12/7/2022 5:04:42 PM IVR call: statement Received call for statement for account 20383674 sent message: 32352 8 2 16603 79