Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 987555 | 38363 | 12/9/2022 1:44:05 PM | 12/9/2022 1:44:05 PM | IVR call: balance | Received call for balance for account 10423722 undefined | 7 | 2 | 23096 | 78 | ||||||||||||||||||||||||||||||||
| 987537 | 38362 | 12/9/2022 1:31:57 PM | 12/9/2022 1:32:15 PM | IVR call: statement | Received call for statement for account 10427181 sent message: 32485 | 8 | 2 | 11521 | 79 | ||||||||||||||||||||||||||||||||
| 14919 | 12/9/2022 1:00:10 PM | 12/9/2022 1:00:13 PM | 3 Brunsfelsia incorrect reading Nov22 | Hi. I took the pic on the 28 Nov. 3869241. I was only charged 4kl on latest which is incorrect. Please can you adjust this. Thanks | 23 | 3 | 24907 | 17 | 2 | 23 | 1 | 111 | 451 | ||||||||||||||||||||||||||||
| 38361 | 12/9/2022 12:54:50 PM | 12/9/2022 12:54:52 PM | refuse and fire | please assist by removing the refuse and fire levy charges as this is a vacant plot. | 6 | 3 | 30223 | 110 | 5 | 2 | 23 | 3 | 50 | 205 | |||||||||||||||||||||||||||
| 987444 | 38360 | 12/9/2022 12:37:48 PM | 3/22/2023 7:38:46 AM | IVR call: statement | Received call for statement for account 10007972 sent message: 32479 | 4 | 3 | 27701 | 15 | 2 | 23 | 1 | 50 | 3/22/2023 7:38:46 AM | 11 | 11 | |||||||||||||||||||||||||
| 987438 | 38359 | 12/9/2022 12:26:35 PM | 12/9/2022 12:26:35 PM | IVR call: balance | Received call for balance for account 10418719 undefined | 7 | 2 | 27526 | 78 | ||||||||||||||||||||||||||||||||
| 987429 | 38358 | 12/9/2022 12:24:04 PM | 12/9/2022 12:24:24 PM | IVR call: statement | Received call for statement for account 10418719 sent message: 32478 | 8 | 2 | 27526 | 79 | ||||||||||||||||||||||||||||||||
| 38357 | 12/9/2022 12:08:46 PM | 1/22/2023 10:31:57 AM | water | ref no for meter leak reported 814877<div><br></div><div>no ref on water works</div><div>no indication of leak on account </div><div>last paid 2020.02 and in 2021.02</div> | 27 | 3 | 30221 | 110 | 17 | 2 | 23 | 1 | 96 | 1/22/2023 10:30:30 AM | 4 | 205 | 4 | ||||||||||||||||||||||||
| 987328 | 38356 | 12/9/2022 11:37:20 AM | 12/9/2022 11:37:21 AM | IVR call: balance | Received call for balance for account 10067418 undefined | 7 | 2 | 5294 | 78 | ||||||||||||||||||||||||||||||||
| 38355 | 12/9/2022 11:29:33 AM | 12/9/2022 11:29:35 AM | Water Query | 6 months policy adjustment from 2020/09/18-2022/10/15 | 23 | 3 | 30219 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | |||||||||||||||||||||||||||
| 987286 | 38354 | 12/9/2022 10:57:22 AM | 12/9/2022 10:57:22 AM | IVR call: balance | Received call for balance for account 10262272 undefined | 7 | 2 | 22980 | 78 | ||||||||||||||||||||||||||||||||
| 38352 | 12/9/2022 10:44:38 AM | 3/12/2023 7:47:09 AM | Stonecap TRADING | Please can the credit on this account be transferred over to my other account number 10356713 ELM 10240 with immediate effect and account number 10331254 ELM 08058, be closed. Please email me the proof of transfer and account closure for Stonecap Trading. Thank you.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund or transfer of credit:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> | 27 | 3 | 1441 | 5 | 2 | 23 | 6 | 122 | 3/12/2023 7:47:09 AM | 143980 | 3 | 3031 | 3 | ||||||||||||||||||||||||
| 987239 | 38353 | 12/9/2022 10:30:08 AM | 12/9/2022 10:30:09 AM | IVR call: balance | Received call for balance for account 10287092 undefined | 7 | 2 | 24452 | 78 | ||||||||||||||||||||||||||||||||
| 987227 | 38350 | 12/9/2022 10:11:28 AM | 12/9/2022 10:11:29 AM | IVR call: balance | Received call for balance for account 10205294 undefined | 7 | 2 | 12059 | 78 | ||||||||||||||||||||||||||||||||
| 987226 | 38349 | 12/9/2022 10:10:36 AM | 12/9/2022 10:10:37 AM | IVR call: balance | Received call for balance for account 10371822 undefined | 7 | 2 | 30216 | 78 | ||||||||||||||||||||||||||||||||
| 987189 | 38348 | 12/9/2022 9:37:03 AM | 12/9/2022 9:37:04 AM | IVR call: balance | Received call for balance for account 10049872 undefined | 7 | 2 | 25020 | 78 | ||||||||||||||||||||||||||||||||
| 987185 | 38347 | 12/9/2022 9:34:05 AM | 12/9/2022 9:34:06 AM | IVR call: balance | Received call for balance for account 10441119 undefined | 7 | 2 | 28408 | 78 | ||||||||||||||||||||||||||||||||
| 987156 | 38346 | 12/9/2022 9:17:17 AM | 12/9/2022 9:17:17 AM | IVR call: balance | Received call for balance for account 10426607 undefined | 7 | 2 | 27717 | 78 | ||||||||||||||||||||||||||||||||
| 987152 | 38345 | 12/9/2022 9:13:23 AM | 12/9/2022 9:13:24 AM | IVR call:? | Received call for ? for account 10437614 | 30215 | |||||||||||||||||||||||||||||||||||
| 987146 | 38344 | 12/9/2022 9:01:51 AM | 12/9/2022 9:02:16 AM | IVR call: statement | Received call for statement for account 10441345 sent message: 32461 | 8 | 2 | 30214 | 79 |