Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
988213 38386 12/10/2022 2:48:35 PM 12/10/2022 2:48:36 PM IVR call: balance Received call for balance for account 10262036 undefined 7 2 22614 78
988190 38385 12/10/2022 2:14:04 PM 12/10/2022 2:14:04 PM IVR call: balance Received call for balance for account 10074381 undefined 7 2 7099 78
38384 12/10/2022 1:44:09 PM 3/3/2023 10:18:50 AM Late termination As per attached letter from BKR, this property was transferred on the 19th September 2018, but you have continued to debit charges against this account. Once you have investigated and credited this account, we would like the refund to be transferred to Account 10363029. You may speak to my PA, Mrs Lesley Price, should you have any queries relating to the above on the same email address. I am connected to this address on my cell phone and will see all correspondence.<div><br></div><div>QRC Response- previous owner"s account was terminated and services were transferred to the new owner"s account.</div><div>Query resolved.</div> 27 3 30229 5 2 23 6 122 2/12/2023 9:23:26 AM 141353 6 3035 13
988108 38382 12/10/2022 11:57:59 AM 12/10/2022 11:57:59 AM IVR call: balance Received call for balance for account 10354221 undefined 7 2 68 78
988057 38381 12/10/2022 10:41:04 AM 12/10/2022 10:41:23 AM IVR call: statement Received call for statement for account 10181330 sent message: 32487 8 2 18045 79
988052 38380 12/10/2022 10:35:12 AM 12/10/2022 10:35:35 AM IVR call: meter-reading Received call for meter-reading for account 10332596 Meter reading: [14299749946] Meter type: [electric] 10 2 30227 81
988051 38379 12/10/2022 10:33:30 AM 12/10/2022 10:33:57 AM IVR call: meter-reading Received call for meter-reading for account 10332596 Meter reading: [142997] Meter type: [electric] 10 2 30227 81
988041 38378 12/10/2022 10:13:54 AM 12/10/2022 10:13:55 AM IVR call: balance Received call for balance for account 10021587 undefined 7 2 16239 78
988040 38377 12/10/2022 10:13:18 AM 12/10/2022 10:13:18 AM IVR call:? Received call for ? for account 10021587 16239
988030 38376 12/10/2022 9:52:05 AM 12/10/2022 9:52:06 AM IVR call: balance Received call for balance for account 10013100 undefined 7 2 4271 78
987988 38374 12/10/2022 8:45:11 AM 12/10/2022 8:45:12 AM IVR call: balance Received call for balance for account 10416491 undefined 7 2 7335 78
987907 38373 12/10/2022 7:29:15 AM 12/10/2022 7:29:15 AM IVR call: balance Received call for balance for account 10240291 undefined 7 2 7024 78
987906 38372 12/10/2022 7:28:16 AM 12/10/2022 7:28:17 AM IVR call: balance Received call for balance for account 10240291 undefined 7 2 7024 78
987894 38371 12/10/2022 7:21:10 AM 12/10/2022 7:21:11 AM IVR call: balance Received call for balance for account 10176944 undefined 7 2 5257 78
987891 38370 12/10/2022 7:20:55 AM 12/10/2022 7:20:56 AM IVR call: balance Received call for balance for account 10289995 undefined 7 2 28528 78
987778 38369 12/10/2022 3:58:28 AM 12/10/2022 3:58:29 AM IVR call: balance Received call for balance for account 10009594 undefined 7 2 3931 78
987775 38368 12/9/2022 9:18:11 PM 12/9/2022 9:18:12 PM IVR call: balance Received call for balance for account 10012096 undefined 7 2 935 78
987692 38367 12/9/2022 4:31:04 PM 12/9/2022 4:31:05 PM IVR call: balance Received call for balance for account 10377811 undefined 7 2 1261 78
987675 38366 12/9/2022 3:31:08 PM 12/9/2022 3:31:08 PM IVR call: balance Received call for balance for account 10262036 undefined 7 2 22614 78
38365 12/9/2022 2:26:00 PM 12/9/2022 2:26:02 PM water query water over charged for the month of 2022/10/23 23 3 30225 37 15 4 23 1 50 37