Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 989921 | 12/12/2022 1:30:44 PM | 12/12/2022 1:30:45 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989918 | 12/12/2022 1:29:46 PM | 12/12/2022 1:29:46 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989916 | 12/12/2022 1:28:57 PM | 12/12/2022 1:28:58 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989900 | 12/12/2022 1:19:10 PM | 12/12/2022 1:19:11 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989887 | 12/12/2022 1:13:22 PM | 12/12/2022 1:13:23 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989868 | 12/12/2022 1:05:02 PM | 12/12/2022 1:05:02 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989869 | 12/12/2022 1:05:00 PM | 12/12/2022 1:05:02 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989860 | 12/12/2022 1:02:32 PM | 12/12/2022 1:02:33 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38406 | 12/12/2022 12:56:47 PM | 1/22/2023 11:19:13 AM | high consumption | Can you please credit the account or apply the 6 months policy on the account as there was no reading taken between the 02/12/2021 up to the 02/10/2022.<div><br></div><div>QRC Response:Date22/01/2023</div><div>Water adjustment Captured and submitted for review and authorization .</div><br/><b>Journal Number</b>: [84518] | 24 | 3 | 30236 | 146 | 15 | 2 | 23 | 1 | 101 | 887 | 12 | ||||||||||||||||||||||||||
| 989829 | 12/12/2022 12:49:31 PM | 12/12/2022 12:49:32 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989826 | 12/12/2022 12:48:40 PM | 12/12/2022 12:48:41 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989821 | 12/12/2022 12:47:54 PM | 12/12/2022 12:47:55 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989811 | 12/12/2022 12:43:40 PM | 12/12/2022 12:43:40 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989809 | 12/12/2022 12:42:45 PM | 12/12/2022 12:42:46 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989808 | 12/12/2022 12:42:05 PM | 12/12/2022 12:42:05 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38405 | 12/12/2022 12:38:36 PM | 5/25/2023 1:23:35 PM | water | consumers meter was changed and new smart meter was installed .<div>consumer were charged as below on old meter BTRA68760 </div><div>20220625 WATER DOMES BTRA68760 WA0100 77906.72 11686.01</div><div> 20220625 INTERIM REV BTRA68760 WA0100 6795.34 1019.3</div><div><br></div><div>consumer were charged on meter 2021/08/24 7 1361.000 1.00000 766.000 C 2022/06/25 1970</div><div>2020/02/16 3 595.000 1.00000 20.000 C MR 2020/03/28 1970 </div><div><br></div><div>Look of the below meter 212054842 where reading were uploaded on a monthly basis and please assist.</div><div>2022/11/03 3 73.000 1.00000 5.000 C MBR 1970</div><div>2022/10/03 3 68.000 1.00000 5.000 C VBR 2022/11/27 1970</div><div>2022/09/03 3 63.000 1.00000 6.000 C MBR 2022/10/22 1970</div><div>2022/08/03 3 57.000 1.00000 6.000 C 2022/09/24 1970</div><div>2022/07/03 0 51.000 C</div><div><br></div><div>QRC-Response 2023/05/25</div><div>Account adjusted by Billing with meter and reading correction in May 2023</div><div>Interest reversal done </div><div>Interest and interest H/O has been adjusted in terms of the policy.</div><b>Journal Number</b>: [688920]submitted for review and authorization<br/><b>Journal Amount</b>: [-R5827.72] | 27 | 3 | 30235 | 23 | 17 | 2 | 23 | 1 | 112 | 5/25/2023 1:23:27 PM | 146542 | 3 | 23 | 3 | |||||||||||||||||||||||
| 989803 | 12/12/2022 12:38:02 PM | 12/12/2022 12:38:02 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38404 | 12/12/2022 12:11:56 PM | 1/21/2023 8:30:27 AM | REMOVE METER NO - CURA9262 | PLEASE REMOVE THIS METER NUMBER CURA9262 IS NOT THE ONE THAT IS LINKED TO THE ACCOUNT. THERE ARE TWO METER NUMBERS CHARGED ON THE ACCOUNT ANT HE CORRECT ONE IS SN191013233. COPY OF READING SUBMITTED<div><br></div><div><b>QRC RESPONSE: I have allocated the query to the relevant department and awaiting feedback.</b></div><div><b> The query should be taken care off within 30 working days.</b></div> | 5 | 3 | 30234 | 146 | 17 | 2 | 1 | 1 | 111 | 141725 | 887 | 15 | |||||||||||||||||||||||||
| 989749 | 12/12/2022 11:47:40 AM | 12/12/2022 11:47:41 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 989748 | 12/12/2022 11:47:26 AM | 12/12/2022 11:47:27 AM | IVR call:? | Received call for ? for account undefined |