Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1153304 | 47264 | 5/16/2023 4:05:06 PM | 5/16/2023 4:05:07 PM | IVR call: balance | Received call for balance for account 10168614 undefined | 7 | 2 | 14295 | 78 | ||||||||||||||||||||||||||||||||
| 1153287 | 47263 | 5/16/2023 3:42:14 PM | 5/16/2023 3:42:15 PM | IVR call: balance | Received call for balance for account 10288445 undefined | 7 | 2 | 24433 | 78 | ||||||||||||||||||||||||||||||||
| 1153282 | 47262 | 5/16/2023 3:36:59 PM | 5/16/2023 3:37:01 PM | IVR call: balance | Received call for balance for account 10422609 undefined | 7 | 2 | 20954 | 78 | ||||||||||||||||||||||||||||||||
| 1153275 | 47261 | 5/16/2023 3:28:16 PM | 5/16/2023 3:28:33 PM | IVR call: meter-reading | Received call for meter-reading for account 10007541 Meter reading: [0030] Meter type: [water] | 10 | 2 | 6383 | 81 | ||||||||||||||||||||||||||||||||
| 1153270 | 47260 | 5/16/2023 3:18:39 PM | 5/16/2023 3:18:40 PM | IVR call: balance | Received call for balance for account 10284219 undefined | 7 | 2 | 28641 | 78 | ||||||||||||||||||||||||||||||||
| 1153265 | 47259 | 5/16/2023 3:08:14 PM | 5/16/2023 3:08:38 PM | IVR call: statement | Received call for statement for account 20030686 sent message: 42071 | 8 | 2 | 23997 | 79 | ||||||||||||||||||||||||||||||||
| 1153263 | 47258 | 5/16/2023 3:05:40 PM | 5/16/2023 3:05:41 PM | IVR call: balance | Received call for balance for account 10018493 undefined | 7 | 2 | 30780 | 78 | ||||||||||||||||||||||||||||||||
| 1153262 | 47257 | 5/16/2023 3:04:51 PM | 5/16/2023 3:04:52 PM | IVR call: balance | Received call for balance for account 10018493 undefined | 7 | 2 | 30780 | 78 | ||||||||||||||||||||||||||||||||
| 1153259 | 47256 | 5/16/2023 2:58:39 PM | 5/16/2023 2:58:40 PM | IVR call: balance | Received call for balance for account 10286062 undefined | 7 | 2 | 8353 | 78 | ||||||||||||||||||||||||||||||||
| 1153251 | 47255 | 5/16/2023 2:40:32 PM | 5/16/2023 2:40:35 PM | IVR call: balance | Received call for balance for account 10184426 undefined | 7 | 2 | 31626 | 78 | ||||||||||||||||||||||||||||||||
| 1153249 | 47254 | 5/16/2023 2:36:14 PM | 5/16/2023 2:36:16 PM | IVR call: balance | Received call for balance for account 10436272 undefined | 7 | 2 | 23903 | 78 | ||||||||||||||||||||||||||||||||
| 47253 | 5/16/2023 2:14:31 PM | 5/16/2023 2:14:35 PM | Water Query | Please correct the account for the month of March | 6 | 3 | 33155 | 9 | 15 | 2 | 23 | 1 | 50 | 9 | |||||||||||||||||||||||||||
| 1153234 | 47252 | 5/16/2023 2:08:42 PM | 5/16/2023 2:09:12 PM | IVR call: statement | Received call for statement for account 10103700 sent message: 42066 | 8 | 2 | 17574 | 79 | ||||||||||||||||||||||||||||||||
| 1153224 | 47251 | 5/16/2023 1:57:55 PM | 5/16/2023 1:57:56 PM | IVR call: balance | Received call for balance for account 10439678 undefined | 7 | 2 | 33154 | 78 | ||||||||||||||||||||||||||||||||
| 47250 | 5/16/2023 1:43:39 PM | 5/16/2023 1:43:42 PM | Water Query | Please apply 6 months policy for the unread period | 6 | 3 | 33153 | 9 | 15 | 2 | 23 | 1 | 101 | 9 | |||||||||||||||||||||||||||
| 1153206 | 47249 | 5/16/2023 1:41:32 PM | 5/16/2023 1:41:51 PM | IVR call: meter-reading | Received call for meter-reading for account 10270024 Meter reading: [496] Meter type: [water] | 10 | 2 | 17643 | 81 | ||||||||||||||||||||||||||||||||
| 1153199 | 47248 | 5/16/2023 1:38:26 PM | 5/16/2023 1:38:28 PM | IVR call: balance | Received call for balance for account 10287622 undefined | 7 | 2 | 7547 | 78 | ||||||||||||||||||||||||||||||||
| 1153194 | 47247 | 5/16/2023 1:34:16 PM | 5/16/2023 1:34:17 PM | IVR call: balance | Received call for balance for account 10044594 undefined | 7 | 2 | 19781 | 78 | ||||||||||||||||||||||||||||||||
| 1153191 | 47246 | 5/16/2023 1:33:27 PM | 5/16/2023 1:33:28 PM | IVR call: balance | Received call for balance for account 10428510 undefined | 7 | 2 | 13395 | 78 | ||||||||||||||||||||||||||||||||
| 1153188 | 47245 | 5/16/2023 1:31:54 PM | 5/16/2023 1:31:55 PM | IVR call: balance | Received call for balance for account 20149755 undefined | 7 | 2 | 5701 | 78 |