Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1169342 49067 6/1/2023 1:08:31 PM 6/1/2023 1:08:46 PM IVR call: meter-reading Received call for meter-reading for account 10115662 Meter reading: [0331] Meter type: [water] 10 2 6119 81
1169337 49066 6/1/2023 1:07:43 PM 6/1/2023 1:07:44 PM IVR call: balance Received call for balance for account 10367982 undefined 7 2 13205 78
49065 6/1/2023 1:07:29 PM 6/1/2023 1:08:33 PM Leak BCMM Side Leak BCMM side 23 3 33586 144 17 3 23 1 96 778 778
1169308 49064 6/1/2023 12:57:10 PM 6/1/2023 12:57:11 PM IVR call: balance Received call for balance for account 10013202 undefined 7 2 18617 78
1169306 49063 6/1/2023 12:56:51 PM 6/1/2023 12:56:52 PM IVR call: balance Received call for balance for account 10444147 undefined 7 2 33581 78
1169286 49062 6/1/2023 12:49:21 PM 6/1/2023 12:49:22 PM IVR call:? Received call for ? for account 10441056 33559
49061 6/1/2023 12:48:50 PM 6/1/2023 12:48:53 PM water six months policy to be applied  2022/08 till 2023/03 6 3 33584 110 15 2 23 1 101 205
1169275 49060 6/1/2023 12:44:07 PM 6/1/2023 12:44:08 PM IVR call:? Received call for ? for account 10441056 33559
1169264 49059 6/1/2023 12:40:13 PM 6/1/2023 12:40:14 PM IVR call: balance Received call for balance for account 10013539 undefined 7 2 32889 78
49057 6/1/2023 12:38:23 PM 6/1/2023 12:38:27 PM Water query Kindly assist with 6 months policy adjustment on the account for water charged for 10/2021 to 04/2023 6 3 33582 167 15 2 23 1 101 893
1169257 49058 6/1/2023 12:38:19 PM 6/1/2023 12:38:20 PM IVR call: balance Received call for balance for account 10005801 undefined 7 2 4587 78
49055 6/1/2023 12:35:15 PM 6/1/2023 12:35:18 PM transfer Waater - 10437729 Please transfer Water charge from the previous account 10216226 to the new account 10437729 6 3 33580 146 4 2 23 1 113 887
1169235 49056 6/1/2023 12:32:59 PM 6/1/2023 12:33:00 PM IVR call: balance Received call for balance for account 10444147 undefined 7 2 33581 78
1169216 49054 6/1/2023 12:28:30 PM 6/1/2023 12:28:32 PM IVR call: balance Received call for balance for account 10441575 undefined 7 2 33579 78
1169214 49053 6/1/2023 12:28:24 PM 6/1/2023 12:28:28 PM IVR call: balance Received call for balance for account 10351687 undefined 7 2 21533 78
1169188 49052 6/1/2023 12:15:58 PM 6/1/2023 12:16:20 PM IVR call: statement Received call for statement for account 10291519 sent message: 43369 8 2 22473 79
14126 6/1/2023 12:13:55 PM 6/1/2023 12:13:57 PM services on old owner account Services still charged on old owners account (10357158) Preoperty registered on 4th May 2023 23 3 22822 5 2 23 6 122 408
49050 6/1/2023 12:10:51 PM 6/1/2023 12:10:54 PM Proof of Payment Hi. Last Months payment doesn’t reflect on my account. Please see attached proof of payment 23 3 6315 5 2 23 8 50 3447
1169178 49051 6/1/2023 12:10:43 PM 6/1/2023 12:10:44 PM IVR call: balance Received call for balance for account 10372943 undefined 7 2 33578 78
1169168 49049 6/1/2023 12:05:31 PM 6/1/2023 12:05:32 PM IVR call: balance Received call for balance for account 10034163 undefined 7 2 11836 78