Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1042
LatestTicket
CreatedAt
1/27/2021 8:37:22 AM
UpdatedAt
3/28/2022 6:35:04 AM
Subject
HC
Description
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Good Day <u5:p></u5:p></span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">I hope that you will be so kind as to assist me.<u5:p></u5:p></span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">I am being charged an astronomical amount for water and despite all my attempts to get my account rectified, I seem to be hitting a brick wall.<u5:p></u5:p></span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">I have attached all the queries I have submitted.<u5:p></u5:p></span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">I now urgently need your assistance please as I can no longer continue paying these astronomical amounts.<u5:p></u5:p></span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">If you are unable to assist me, please can you urgently advise me who can please.<u5:p></u5:p></span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">I am having sleepless nights, and this is a huge worry.<u5:p></u5:p></span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">&nbsp;</span><o:p></o:p></p> <u5:p></u5:p><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="515" style="width:386.25pt;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in"> <tbody><tr> <td valign="top" style="padding:7.5pt 0in 7.5pt 0in"> <p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif; color:#262626;mso-fareast-language:EN-ZA">Kind regards,<u5:p></u5:p></span><o:p></o:p></p> <p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif; color:#262626;mso-fareast-language:EN-ZA">&nbsp;</span><o:p></o:p></p> <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif; color:#262626;mso-fareast-language:EN-ZA">Judy Koch<u5:p></u5:p></span></b><o:p></o:p></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Branch Administrator - Eastern Cape</span></p><p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Journal Done</span></p> </td> </tr> </tbody></table>
Priority
Disposition
27
ConversationType
3
Parent
Account
1141
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
151
History
[{"op":"R","uid":"5","un":"ivanh","dt":"2021-01-27T08:37:32.160Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T08:24:27.050Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
17
ResolvedAt
3/28/2022 6:35:04 AM
Thread
ResolvedBy
5
WasCreatedByCustomer
HasIvrcall
Creator
Updator
17