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Conversation
EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Not Set
True
False
Customer
39520
LatestTicket
CreatedAt
2/17/2023 11:22:45 AM
UpdatedAt
2/17/2023 11:22:48 AM
Subject
Electricity Amount Discrepancy
Description
I bought electricity from my FNB banking app for R200 on the 4th of February. I then received a message that expressed that I got electricity that is worth R104.35 instead of the R200 that I paid using my banking app.
Priority
Disposition
23
ConversationType
3
Parent
Account
30951
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
2
Subcategory
103
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
Not Set
True
False
HasIvrcall
Not Set
True
False
Creator
3073
Updator
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