To whom it may concern
On the 29/12/2022 I paid R8168,85 via EFT and then paid R3535,37 on the 9/01/2023 via EFT.
My total amount on the statement came to R11704,22.
My 30 days balance was R2071,46 (which I am not paying).
This means that the amount owing for Decembers statement is R9632,76.
The reason for not paying the R2071,46 is because I was over charged for my water consumption back on the 28/09/2020.
Debbie Crous saw to the incorrect tariffs that were being charged, but my account has not been credited as yet, despite my continuous efforts to get it sorted out.
My receptionist has tried sorting this matter over the phone with the call centre. The call gets answered, but the lady on the other end of the line ignores my receptionist and continues speaking to her colleagues, whilst we are on the line and can hear their conversation.
Please see to it that the over payment of R2071,46 comes off of my January statement before I pay what is due.
Thank you.
Kind regards
Dr. U-M. Undritz<div><br></div><div>This query is closed at two queries were opened under the same account number. Kindly refer to query ref#68738</div>