Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
4441
LatestTicket
CreatedAt
7/13/2021 7:00:42 AM
UpdatedAt
3/28/2022 7:23:36 AM
Subject
Late termination
Description
Debited incorrect amount captured on journal BJ71662503 and credited the correct amount that the consumer was supposed to have been credited on new journal BJ71511992.<br><b>Journal Number</b>: [bj71511992]<br/><b>Journal Amount</b>: [65821.46]
Priority
Disposition
27
ConversationType
3
Parent
Account
3769
OpenedBy
AssignedTo
13
Region
2
Department
23
QueryType
6
SubQueryType
107
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-07-13T06:59:37.756Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-07-13T07:12:31.699Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T11:09:16.648Z"}]
CreatedBy
UpdatedBy
Category
6
Subcategory
107
CreatedBy1
UpdatedBy1
ResolvedAt
3/28/2022 7:23:36 AM
Thread
ResolvedBy
13
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
2