Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
38766
-
LatestTicket
-
-
CreatedAt
-
2/2/2023 8:12:48 AM
-
UpdatedAt
-
2/2/2023 8:12:51 AM
-
Subject
-
water query
-
Description
-
consumer says we are overcharging her for water
-
Priority
-
-
Disposition
-
6
-
ConversationType
-
3
-
Parent
-
-
Account
-
30601
-
OpenedBy
-
27
-
AssignedTo
-
17
-
Region
-
2
-
Department
-
23
-
QueryType
-
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
111
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
27
-
Updator
-