Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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969
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LatestTicket
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CreatedAt
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1/8/2021 12:59:32 PM
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UpdatedAt
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1/17/2022 12:59:58 PM
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Subject
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Water
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Description
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Kindly investigate water charges, readings taken on 07/01 - 1519415
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Priority
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Disposition
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30
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ConversationType
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3
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Parent
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Account
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1108
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OpenedBy
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AssignedTo
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Region
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2
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Department
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23
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QueryType
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77
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SubQueryType
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67
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"39","un":"tembekas","dt":"2021-01-08T12:59:36.401Z"},{"op":"R","uid":"39","un":"tembekas","dt":"2021-01-08T13:03:55.755Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:36:44.102Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-26T06:40:39.906Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T08:50:02.136Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2022-01-17T12:59:58.546Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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111
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CreatedBy1
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UpdatedBy1
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18
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ResolvedAt
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Thread
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ResolvedBy
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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18