Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 961
LatestTicket
CreatedAt: 1/5/2021 8:43:06 AM
UpdatedAt: 2/25/2022 9:22:48 AM
Subject: High water consumption
Description: Consumer querying high water consumption<div>Journal Done</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1105
OpenedBy
AssignedTo: 41
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 99
History: [{"op":"R","uid":"41","un":"andilek","dt":"2021-01-05T08:40:13.582Z"},{"op":"R","uid":"41","un":"andilek","dt":"2021-01-05T08:45:59.473Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:31:44.500Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 17
ResolvedAt: 2/25/2022 9:22:48 AM
Thread
ResolvedBy: 41
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 17