Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
21389
LatestTicket
CreatedAt
1/20/2023 6:57:30 AM
UpdatedAt
3/9/2023 8:38:42 AM
Subject
Unknown charges - NOV 2022 STATEMENT
Description
Good day I have been charged the following, which I do not why: Late Term Feb R18,452.90 Late Term Oct 2055.48 Water 478.79 - there was a leak for more than two months, logged with BCM.<div>QRC -Response 2023/03/09</div><div>Account 10434989 was not not billed from the date of transfer of ownership 2021/09/29 ,the late termination which you are billed on for the period you querying ,are the period that the services that you consumed ,you never have been billed ,in terms of the municipality policy ,the consumer had to be billed from the date the property was transferred on your name.Query closed.</div><div>Refer to ref #79531 related to the water leak for further update.&nbsp;</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
21277
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
8
Subcategory
50
CreatedBy1
UpdatedBy1
ResolvedAt
3/9/2023 7:49:44 AM
Thread
143823
ResolvedBy
230
WasCreatedByCustomer
HasIvrcall
Creator
1728
Updator
230