Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 944
LatestTicket
CreatedAt: 12/17/2020 12:55:10 PM
UpdatedAt: 2/25/2022 9:22:48 AM
Subject: High water consumption
Description: Consumer querying high water consumption
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1104
OpenedBy
AssignedTo: 41
Region: 2
Department: 23
QueryType: 77
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"41","un":"andilek","dt":"2020-12-17T12:55:55.645Z"},{"op":"R","uid":"41","un":"andilek","dt":"2020-12-17T12:58:45.193Z"},{"op":"R","uid":"41","un":"andilek","dt":"2020-12-17T12:58:58.618Z"},{"op":"R","uid":"41","un":"andilek","dt":"2020-12-17T13:00:53.821Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:56:26.517Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 17
ResolvedAt: 2/25/2022 9:22:48 AM
Thread
ResolvedBy: 41
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 17