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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
938
LatestTicket
CreatedAt
12/15/2020 8:42:16 AM
UpdatedAt
3/28/2022 6:35:04 AM
Subject
HC
Description
<p class="MsoNormal">Good Day, <o:p></o:p></p><p class="MsoNormal">Journal Done</p> <p class="MsoNormal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal">May I kindly request your support to resolve my account query. <o:p></o:p></p> <p class="MsoNormal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal">In February 2020, there is a very high water charge to our account. <o:p></o:p></p> <p class="MsoNormal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal">This is incorrect. <o:p></o:p></p> <p class="MsoNormal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal">Please see statements and pictures&nbsp;attached.<o:p></o:p></p> <p class="MsoNormal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal">Your feedback and support will be greatly appreciated.<o:p></o:p></p> <p class="MsoNormal"><o:p>&nbsp;</o:p></p> <p class="MsoNormal">Regards,<o:p></o:p></p> <p class="MsoNormal">Janis<o:p></o:p></p> <p class="MsoNormal">(cell - 0722791000)<o:p></o:p></p>
Priority
Disposition
27
ConversationType
3
Parent
Account
1101
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
90
History
[{"op":"R","uid":"5","un":"ivanh","dt":"2020-12-15T08:40:45.734Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T09:59:46.647Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
17
ResolvedAt
3/28/2022 6:35:04 AM
Thread
ResolvedBy
5
WasCreatedByCustomer
HasIvrcall
Creator
Updator
17