Details
Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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907
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LatestTicket
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CreatedAt
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12/14/2020 12:54:57 PM
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UpdatedAt
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3/28/2022 7:08:29 AM
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Subject
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HC
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Description
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<p class="MsoNormal">Good morning,<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Please investigate water charges raised on this account.Consumption seems too high.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Regards,<o:p></o:p></p><p class="MsoNormal"><br></p><p class="MsoNormal">leak credit journal done </p><br/><b>Journal Number</b>: [970640]<br/><b>Journal Amount</b>: [225928.10]
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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1100
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OpenedBy
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AssignedTo
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6
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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67
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Escalation
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EscalationCron
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88
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History
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[{"op":"R","uid":"5","un":"ivanh","dt":"2020-12-14T12:55:45.618Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-09-21T08:03:25.952Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T13:07:06.565Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T13:09:07.441Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-12-13T11:10:08.384Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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111
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CreatedBy1
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UpdatedBy1
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2
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ResolvedAt
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3/28/2022 7:08:29 AM
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Thread
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ResolvedBy
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6
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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2