Good day
I hope you are keeping well.
I am emailing to query the billing statements for 219 Ilitha township (Account number 10288793).
Over the past few months our statements have been increasing by a material amount due to the water bill. The issue of the water bill was raised several times with the municipality and we were informed it was being dealt with and would be rectified. It seemed that the water bill of R5000 or so was as a result of a faulty metre.
In order to make sure it was clear what the over charge was on water, we recently settled all of the outstandings on the account by paying off the installment arrangement of approximately R9000.
After we paid off the instalment the attached statement shows that the subtotal was R4593. The statement however then goes on to add multiple charges relating to the arrangement being paid off and these charges make the balance go up to R13 654.99. This does not seem to be correct. Should these not be deductions instead of charges? Please can the additional R9061 of charges in the September statement be explained.
Best regards
Monde Coto