Details
Conversation
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EscalationLevel
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0
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LatestCall
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LatestChat
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-
LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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-
Customer
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748
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LatestTicket
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CreatedAt
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11/11/2020 11:12:19 AM
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UpdatedAt
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2/24/2022 11:21:35 AM
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Subject
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Water Query
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Description
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Consumer said he was charged too much for the month of August as the meter was not read
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Priority
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Disposition
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30
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ConversationType
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3
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Parent
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Account
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1020
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OpenedBy
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9
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AssignedTo
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-
Region
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3
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Department
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23
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QueryType
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1
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SubQueryType
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95
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Escalation
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-
EscalationCron
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-
History
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[{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T08:20:25.773Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T08:23:49.266Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T07:43:50.301Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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50
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CreatedBy1
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UpdatedBy1
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14
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ResolvedAt
-
-
Thread
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-
ResolvedBy
-
-
WasCreatedByCustomer
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-
HasIvrcall
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-
Creator
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9
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Updator
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14