Details
Conversation
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EscalationLevel
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0
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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727
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LatestTicket
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CreatedAt
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11/10/2020 8:04:12 AM
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UpdatedAt
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5/13/2022 11:50:08 AM
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Subject
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water query
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Description
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Six months policy needed
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Priority
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Disposition
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30
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ConversationType
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3
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Parent
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Account
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999
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OpenedBy
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17
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AssignedTo
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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95
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Escalation
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-
EscalationCron
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-
History
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[{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T10:14:06.220Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-13T11:50:07.239Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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101
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CreatedBy1
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UpdatedBy1
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14
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ResolvedAt
-
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Thread
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ResolvedBy
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-
WasCreatedByCustomer
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-
HasIvrcall
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Creator
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17
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Updator
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14